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Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research)
Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
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See Tickets Puts Online Service Center Stage with Riverbed by Riverbed Technology, Inc.
November 09, 2011 - (Free Research)
With 85 percent of its ticket sales made online, See Tickets needed a robust, secure, highly accessible website. The company chose the Riverbed Stingray Traffic Manager to ensure that its site was always online and fast, even during extreme peaks in traffic. Now the company’s valued customers receive optimal online service.
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Scan and Go - Transport Ticketing on the Mobile by ComputerWeekly.com
January 14, 2011 - (Free Research)
This Whitepaper focuses on transport mobile ticketing. The full end-to-end mobile commerce transaction involves the purchase, storage and redemption of tickets on the mobile device.
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Mobile coupon technology by ComputerWeekly.com
November 11, 2010 - (Free Research)
Juniper Research defines a mobile coupon as “a coupon sent to and stored on a mobile phone that can be exchanged for a rebate, a financial discount etc. at a retailer or merchant when the consumer purchases a product.”
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S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.
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Best Practices for DR in the Cloud by SunGard Availability Services
January 30, 2012 - (Free Research)
This E-Guide is your ticket to learning today's best practices regarding DR in the cloud. Discover eight scenarios in which a private cloud is more valuable than traditional DR solutions, understand the pros and cons associated with disaster recovery in the cloud, and learn which types of organizations can benefit most from such a solution.
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CW+: Quocirca report: Web retailing - keeping the orders flowing by ComputerWeekly.com
August 12, 2010 - (Free Research)
Whether it is selling books, groceries, gadgets or tickets, the volume of orders being taken online continues to grow. Ensuring that customers receive a prompt and personal experience, whilst remaining assured about security, is essential to the ongoing success of online retail.
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One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 22, 2011 - (Free Research)
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
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Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc.
January 04, 2012 - (Free Research)
While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
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Optimizing Service Desk Value by FrontRange Solutions Inc.
December 23, 2011 - (Free Research)
In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
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Mastering Problem Management by Global Knowledge
August 26, 2010 - (Free Research)
There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions
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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 15, 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
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E-Guide: 2010 Data Center Trends by Dell, Inc. and Intel
August 13, 2010 - (Free Research)
This expert e-guide offers an overview of SearchDataCenter.com's annual Data Center Purchasing Intentions Survey. Get insight into this year's trends around server hardware, operating systems and virtualization. Find out what your IT peers have made top priorities in their data centers this year and much more!
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Airline IT Trends Survey by ComputerWeekly.com
June 24, 2010 - (Free Research)
For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead.
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Current Storage Trends: SSD & Virtual NAS by Avere Systems
February 06, 2012 - (Free Research)
Check out this E-Guide to learn about emerging storage solutions like solid state (SSD), virtualization-optimized storage and automated tiering. You'll also learn about the latest trends in enterprise storage today, discover the ins and outs of virtual NAS and learn four ways to virtualize file access. Read on to learn more.
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Expert Insight into Data Center Power Consumption and Spending Trends by Dell, Inc. and Intel
April 20, 2011 - (Free Research)
Learn how businesses are reducing their current data center energy consumption and explore the steady rate at which server virtualization spending continues to increase. Gain insight into the downward trends in systems management spending and IT job advancement.
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E-Guide: Server Virtualization: Expert Overview of Costs, Trends and More by Dell, Inc. and Intel
April 25, 2011 - (Free Research)
This expert E-Guide, brought to you by SearchServerVirtualization.com and Dell, provides an overview of the expenses associated with virtualization and highlights the virtual server trends expected for 2010. Gain insight into the tangible virtualization costs, and learn how to keep pace with the changing server virtualization market.
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Trends in Desktop Virtualization: Simplifying Client Management by Dell, Inc. and Intel
March 10, 2011 - (Free Research)
Desktop virtualization is becoming one of the hottest IT trends as IT administrators turn to this technology to simplify management, improve ROI, accelerate provisioning, and achieve better security and compliance. Read on to learn about the current state of desktop virtualization, as well as concerns and obstacles to be aware of.
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