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Mobile ticketing opens doors of opportunity for business by ComputerWeekly.com
November 17, 2010 - (Free Research)
Juniper Research defines a mobile ticketing user as “someone who stores a ticket on their mobile phone for later redemption” at the point of travel, the music venue, the cinema etc.
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Optimizing Service Desk Value by FrontRange Solutions Inc.
December 23, 2011 - (Free Research)
In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs.
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See Tickets Puts Online Service Center Stage with Riverbed by Riverbed Technology, Inc.
November 09, 2011 - (Free Research)
With 85 percent of its ticket sales made online, See Tickets needed a robust, secure, highly accessible website. The company chose the Riverbed Stingray Traffic Manager to ensure that its site was always online and fast, even during extreme peaks in traffic. Now the company’s valued customers receive optimal online service.
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Scan and Go - Transport Ticketing on the Mobile by ComputerWeekly.com
January 14, 2011 - (Free Research)
This Whitepaper focuses on transport mobile ticketing. The full end-to-end mobile commerce transaction involves the purchase, storage and redemption of tickets on the mobile device.
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Mobile coupon technology by ComputerWeekly.com
November 11, 2010 - (Free Research)
Juniper Research defines a mobile coupon as “a coupon sent to and stored on a mobile phone that can be exchanged for a rebate, a financial discount etc. at a retailer or merchant when the consumer purchases a product.”
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S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.
There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms.
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Best Practices for DR in the Cloud by SunGard Availability Services
January 30, 2012 - (Free Research)
This E-Guide is your ticket to learning today's best practices regarding DR in the cloud. Discover eight scenarios in which a private cloud is more valuable than traditional DR solutions, understand the pros and cons associated with disaster recovery in the cloud, and learn which types of organizations can benefit most from such a solution.
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CW+: Quocirca report: Web retailing - keeping the orders flowing by ComputerWeekly.com
August 12, 2010 - (Free Research)
Whether it is selling books, groceries, gadgets or tickets, the volume of orders being taken online continues to grow. Ensuring that customers receive a prompt and personal experience, whilst remaining assured about security, is essential to the ongoing success of online retail.
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One-Stop Shop: Best Practices to Streamline your Service Desk by Nimsoft, Inc.
September 22, 2011 - (Free Research)
Your service desk should be the one stop shop for internal and external customers. But, in order for IT to be the orchestrator of knowledge and the service catalog, you need to provide excellent service and quick response times. Watch this webcast and discover the most current recommendations for service delivery and management best practices.
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Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc.
January 04, 2012 - (Free Research)
While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization.
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Mastering Problem Management by Global Knowledge
August 26, 2010 - (Free Research)
There are several approaches to take that prevent Problem Management failure. If IT organization leaders can incorporate Incident Management into their Problem Management, as well as follow other tips laid out in this white paper, they can likely reduce the quantity and duration of service disruptions
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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.
June 15, 2009 - (Free Research)
The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.
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Cisco IOS Command Shortcuts by Global Knowledge
November 22, 2010 - (Free Research)
This white paper contains some tips and shortcuts showing you how the addition of parameters to these Cisco IOS commands will make your life easier.
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How to Implement a Data Loss Prevention Strategy by Sophos, Inc.
April 23, 2010 - (Free Research)
This paper guides IT professionals through the steps necessary to implement a practical data loss prevention (DLP) strategy. It starts off by looking at what’s driving data loss prevention, the consequences of data loss, and a possible solution. It then moves on to practical implementation advice and examples. Read on to learn more.
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Tiered Storage Takes Center Stage (Horison) by Oracle Corporation
December 21, 2010 - (Free Research)
This paper describes how tiered storage, as a storage initiative, has been proven to significantly reduce acquisition and operating costs for medium and large scale storage enterprises. Read this paper to learn more about how tiered storage is taking center stage.
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CW+ Open Group: World-class enterprise architecture by ComputerWeekly.com
October 15, 2010 - (Free Research)
This White Paper is intended to help organizations who are attempting to set up an enterprise architecture practice. It shows how organizations can use a modular, iterative, and incremental approach in order to develop an architectural capability that is otherwise a large and complex undertaking.
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Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation
March 18, 2009 - (Free Research)
Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why.
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