Aldon Lifecycle Manager (System i Edition) by Aldon.. US and Canadian Enterprises - Aldon Lifecycle Manager for iSeries is an iSeries (AS/400) change management system designed to bring control, automation, tools and information more... >> Discover more offerings from Aldon..
		Captaris® Alchemy®: Document Management Software by Captaris. Captaris Alchemy gives organizations the power to archive, index and retrieve images, faxes, email, PDFs, and several other file types with an integrated and scalable more... >> Discover more offerings from Captaris.
		Enterprise Content Management Study, the Value of Standardization of Content Management across the Enterprise by IBM.. A study from research group IDG of CIO Magazine subscribers found that a whopping 75 percent of respondents have an enterprise-wise ECM strategy in place or plans to implement more... >> Discover more offerings from IBM..

Parature's Online Customer Service Software & Solutions by Parature Inc. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they support their customers while significantly reducing costs.  (ASP)

On-Demand Support Software by Parature Inc. Parature eTicket enables your customers to submit support tickets through your customer service or help desk websites, and enables your support team to track, route and manage customer tickets. As a result, your customer support team will provide efficient, superior customer service, resulting in satisfied and loyal customers.  (ASP)

Optimizing Processes in Medicaid Communications Management by Pitney Bowes Group 1 Software July 2008 - (Free Research) State Medicaid agencies are required to continually improve their services. A number of State and Federal initiatives have been launched to lower costs and improve services. Communications Management is an integral part of this important effort. (WHITE PAPER) READ ABSTRACT |

Engaging with the New eLearning by Adobe Systems, Inc. August 2008 - (Free Research) Industry studies reveal evident increases in training and development delivered via eLearning. This white paper explores the advantages of eLearning and highlights 12 strategies with focus on virtual learning programs. (WHITE PAPER) READ ABSTRACT |

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT)

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT)

Communication Intelligence: Bringing Accuracy and Efficiency to Policy Production and Underwriting Automation by Pitney Bowes Group 1 Software April 2008 - (Free Research) Significant automation reforms are underway at insurance carriers to make the underwriting process less error-prone and more productive, cost-effective and customer-responsive. This paper explores the new techonologies making all this possible. (WHITE PAPER) READ ABSTRACT |

Know Your Security Posture - The importance of Security Assessments by IBM Software Group January 2008 - (Free Research) Discover how the knowledge gained by security assessment services can help you make more informed decisions and create business value for your organization. (WEBCAST) READ ABSTRACT |

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company) RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  (ASP & SOFTWARE PRODUCT)

Virtualization: Overcoming the Performance Hurdles by Netuitive, Inc. August 2008 - (Free Research) Without the "knowledge and control" to confidently manage performance, virtualizing your server environment can be a risky proposition. (WEBCAST) READ ABSTRACT |

Knowledge-centric Application Lifecycle Management by TechExcel June 2008 - (Free Research) Achieve knowledge-centric application lifecycle management (ALM) in your organization for seamless knowledge transfers and ensure that the best processes and method are used during each phase of project development. (WHITE PAPER) READ ABSTRACT |

ImageMC++ by Viking Software Solutions. ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.  (SOFTWARE PRODUCT)

Myths of Bandwidth and Application Performance by F5 Networks (E-mail this company) November 2007 - (Free Research) This white paper is intended to shed light on the issues affecting application performance in the wide area, and to give IT managers the knowledge required to design strategic enterprise application acceleration and deployment solutions. (WHITE PAPER) READ ABSTRACT |

Defender 5 - E-Business Security by Quest Software, Inc Defender offers the essential security you need to conduct your e-business with confidence, safe in the knowledge that your critical digital assets, customers and employees are protected by reliable, future-proof software.  (ASP & SOFTWARE PRODUCT)

Enhancing IT Support with Knowledge Management by CA. August 2008 - (Free Research) Knowledge Management is a multi-faceted initiative involving a degree of cultural change for the organization, it requires a change in processes, a reevaluation of how knowledge is captured and represented. (WHITE PAPER) READ ABSTRACT |

OASIS Workers Comp; Claims, Policy, and Financial Management by Delphi Technology, Inc. (E-mail this company) OASIS Workers Comp is a component-based, fully integrated insurance processing system that supports full-service workers' compensation insurance companies, third party claims administrators, and self-insured entities.  (ASP & SOFTWARE PRODUCT)

Disk-Based Backup and Recovery: Making Sense of Your Options by Datalink/NetApp August 2008 - (Free Research) This white paper details four enhanced disk-based backup architectures and provides guidance on how to determine whether or not those architectures would be an overall fit within your IT infrastructure. Download this white paper to learn more. (WHITE PAPER) READ ABSTRACT |

OASIS Professional Liability; Claims, Policy, and Financial Management by Delphi Technology, Inc. (E-mail this company) OASIS Professional Liability is a component-based, fully integrated insurance processing system, that supports full-service professional liability insurance companies, third party claims administrators, and self-insured entities.  (ASP & SOFTWARE PRODUCT)

BusinessObjects Universal Data Cleanse (UDC) by Business Objects March 2008 - (Free Research) BusinessObjects™ Universal Data Cleanse (UDC) provides the most complete data quality approach, allowing you to see all of your data in the same light. (WHITE PAPER) READ ABSTRACT |

PRO Financial Solutions for Insurance Companies by Fiserv Insurance Solutions. PRO Financial solutions serve as the foundation of the Fiserv Insurance division’s Financial Management and Compliance suite, which encompasses eleven integrated solutions that promote a unified technical environment.  (SOFTWARE PRODUCT)

Agile Software Lifecycle Management on Demand by Rally Software Development Corp. From an Agile pilot project to enterprise-wide deployment, Rally's Agile lifecycle management helps thousands of software professionals respond faster to changing customer need by shortening their development cycles. Find out more in this paper.  (SOFTWARE PRODUCT)

TechExcel ServiceWise (formerly HelpDesk) - Complete HelpDesk solution by TechExcel, Inc. (E-mail this company) TechExcel ServiceWise (formerly HelpDesk) is setting the new standard for high-end helpdesk management through a feature-rich platform. TechExcel HelpDesk enables you to manage your IT service support and internal help desk processes including incident tracking, knowledge management, employee self-service, and asset management.  (SOFTWARE PRODUCT)

Performance Optimization of Windows Applications on AMD Processors by AMD August 2008 - (Free Research) The Mandel project is a Visual Studio C/C++ performance demo that illustrates several key concepts in Windows programming, and moves progressively through different performance optimizations. (WHITE PAPER) READ ABSTRACT |

DevTest - Comprehensive Test Coverage Management for Enterprises by TechExcel, Inc. (E-mail this company) DevTest manages the entire software test lifecycle. Gain total control from planning and team management to analyzing results. Create & manage release & test cycles, plan & assign tasks to testing teams, execute coverage, & submit product defects; all from a single application.  (SOFTWARE PRODUCT)

What You Need to Know about Degaussing: Selecting a Degausser, Using a Degausser and Outsourcing Degaussing Services by Peripheral Manufacturing Inc. June 2008 - (Free Research) Degaussing is a magnetic field using an alternating field of sufficient intensity to saturate the media, the magnetic field is then slowly withdrawn or reduced and the magnetic media is left in a magnetic neutral state, or erased. (WHITE PAPER) READ ABSTRACT |

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