Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system. 

Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP. 

This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. 

Anti-virus offerings are no longer effective against emerging threats. This resource explores a more effective endpoint security approach, called intelligent whitelisting, which affords greater protection, productivity, and efficiency. 

This paper explains various ways unified communications solutions have proven their ability to help organizations solve various problems like, enabling them to transform their business, streamline business processes and reduce costs. 

Microsoft partners that follow a structured methodology to sell, deliver, and optimize Microsoft Dynamics solutions can reduce their own cost and risk, focus on core competencies, and ultimately increase profits and customer satisfaction. 

Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees. 

In this report Ovum calls for a rethink of the traditional IT technology stack, to ensure better interoperability and adaptability. 

The best practices described by Version Three of the ITIL® represent a de facto standard for IT Service Management and have become very popular in technology organizations over the last several years. This paper will explore each of these challenges, provide real-world examples of each, and present realistic methods for overcoming these challenges. 

Read this white paper to learn how CIOs are building a foundation for a much more agile business that holds the potential for working in a more flexible way and enabling faster innovation by actively evaluating and experimenting with newer technologies. 

Check out this first 2012 issue of Storage Magazine for in-depth analysis of the factors you need to consider when choosing the best type of DR site for your organization, including balancing costs against risks. 

The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.