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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 20, 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

E-Guide: Cloud computing: Where, when and how to start by Dell, Inc. and Intel® July 11, 2012 - (Free Research) This expert e-guide outlines the requirements of any cloud computing network and details the differences between networking for public, private and hybrid clouds. Read on to discover why cloud computing networks are straying from the typical three-layer switching topology, the role of storage in cloud networks and so much more.  (EGUIDE) READ ABSTRACT |

Presentation Transcript: Changing the Rules of Backup: Go Beyond Virtual Tape Library for Accelerating Your Backup by FalconStor Software May 14, 2009 - (Free Research) FalconStor Software provides solutions that can dramatically improve backup speeds while working with your current backup technology and operations. Management can be streamlined even while performance improves.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Building Relationship Capital: Client Relationship Management for the Capital Markets by Pivotal CRM, a CDC Software solution January 24, 2011 - (Free Research) Current market trends in investment banking research demand a rapid, sophisticated response, not just in terms of corporate strategy, but in the technologies to support these strategic moves. Learn how CRM technology helps capital-markets firms streamline investment-banking activities, increase brokerage trade volume and meet compliance challenges.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Top 3 Trends That Could Influence CIOs by Dell, Inc. and Intel® March 13, 2012 - (Free Research) This expert e-guide from SearchCIO.com offers advice on how to capitalize on cloud computing, social networking and big data for big payoffs in both their business and career by examining strategies for shared services, data analytics and consumerization of IT.  (EGUIDE) READ ABSTRACT |

IT Security & Authentication: Key Concerns for 2010 by PhoneFactor, Inc. February 01, 2010 - (Free Research) This report is based on a recent survey of IT professionals. It examines the top security issues IT professionals and their companies should be prepared to address in 2010. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Software-defined networking could make Network-as-a-Service a reality by Dell, Inc. and Intel® July 11, 2012 - (Free Research) Read this e-guide to find out the role of OpenFlow as a software-defined networking architecture, its benefits, limitations and how it can make Network-as-a-Service (NaaS) a reality. Discover why OpenFlow NaaS would offer enterprises more control over data center and inter-data center cloud traffic than is available today with Ethernet or IP.  (EGUIDE) READ ABSTRACT |

Strategic Profitability Management by SAP America, Inc. December 31, 2011 - (Free Research) Very few of today's companies have a reliable way to achieve the widest profitability margins consistent with other strategic objectives, largely because no one person or organization is responsible for it. Read this white paper to find out what Ventana Research recommends as part of an effective profitability management strategy.  (WHITE PAPER) READ ABSTRACT |

Profitability modeling and optimization - Demo by IBM August 09, 2012 - (Free Research) This webcast details one such option that effectively joins financial, operational, strategic planning and business analytics into an enterprise-wide, holistic solution. Watch this now to learn about this option that can seamlessly move between your personal, workgroup and enterprise requirements to deliver quick and accurate insights.  (WEBCAST) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT)

15-Minute Guide to Increasing Customer Loyalty: An Introduction to Enterprise Feedback Management (EFM) by MarketTools, Inc. January 26, 2011 - (Free Research) What is the relationship between a loyal customer and a profitable enterprise and what role can feedback play in improving loyalty? Organizations with fiercely loyal customers take the time to listen to feedback and integrate it into decision making. EFM solutions provide the tools needed help businesses transform feedback into business results.  (WHITE PAPER) READ ABSTRACT |

How the Fastest Growing Companies Use Business Intelligence by Information Builders June 19, 2009 - (Free Research) This paper investigates various levels of business intelligence, discusses the challenges organizations face with today's typical BI deployments, and highlights how many high-growth companies have implemented strategic, analytical, and operational initiatives to work seamlessly together to enhance performance and boost competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Treating Data as an Enterprise Asset to Achieve Business Value by IBM July 27, 2011 - (Free Research) This paper explores how Telecoms who apply information governance to solve business problems and service significant events in a similar manner can recognize significant return. Learn how information governance can help Telecom's improve the quality and reliability of data to increase profitability, reduce unnecessary costs and risks.  (WHITE PAPER) READ ABSTRACT |

Profitability Analysis & Optimization: Gaining a competitive edge by IBM December 10, 2008 - (Free Research) Optimized technology can lead to improved business processe which can lead to elevated profitability. Sounds good, right? This paper from BPM Parnters illustrates how your organization can capitalize on new trends and tools to increase your profitability.  (WHITE PAPER) READ ABSTRACT |

E-Book: Driving Profitability through Information Security by Tableau Software September 27, 2010 - (Free Research) While recognizing the need for security is a positive step, many of these organizations are missing an opportunity to improve their operations by using the same tools. In this document you will find some tactics you can add to your security playbook to help make your employees more productive and to help improve your organization’s efficiency.  (EBOOK) READ ABSTRACT |

E-Book: Driving Profitability through Information Security by Astaro September 27, 2010 - (Free Research) While recognizing the need for security is a positive step, many of these organizations are missing an opportunity to improve their operations by using the same tools. In this document you will find some tactics you can add to your security playbook to help make your employees more productive and to help improve your organization’s efficiency.  (EBOOK) READ ABSTRACT |

The Impact of Business Analytics on Performance and Profitability by SAS Institute Inc. July 30, 2010 - (Free Research) Let it be stated plainly: Business analytics are the key to achieving these challenging objectives. Our world generated more data in 2009 than in the previous recorded history of mankind. A good deal of this data can be converted into useful information and competitive advantage – by applying the right analytics.  (WHITE PAPER) READ ABSTRACT |

Considerations for Integrating Intelligence into Security Operations by VeriSign EMEA December 03, 2009 - (Free Research) This whitepaper outlines four critical elements of cyber security intelligence that organizations must meet to ensure that the integration of the intelligence will help improve the safety and profitability of enterprises. This paper also presents specific questions to ask when determining the best approach for an overall risk-mitigation strategy.  (WHITE PAPER) READ ABSTRACT |

The CIO's Role in Driving Business Performance by SAP America, Inc. August 2008 - (Free Research) Explore the changing role of the CIO, and the blurring of the line between IT and finance, as CIOs begin to function as strategic advisors to the executive team.  (WHITE PAPER) READ ABSTRACT |

Information Security Roles and Responsibilities Made Easy by Information Shield, Inc. Reducing the total cost of information security services by properly documented roles and responsibilities.  (SOFTWARE PRODUCT)

The Business of Sustainability: Information Technology as a Catalyst for Short and Long-Term Profitability by SAP America, Inc. June 2009 - (Free Research) Read how SAP software can help your company manage risks and exploit operational and business opportunities regarding social, environmental, and economic sustainability.  (WHITE PAPER) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.  (HARDWARE PRODUCT)

The Need for Profitability and Cost Management by Oracle Corporation September 2008 - (Free Research) Profitability and cost management (PCM) is at the core of enterprise performance management, as it represents the bottom line for every company. However, there are multiple reasons why PCM is of particular relevance, especially today. Ready this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

ForwardView: Four Areas of Security Vital to Business Health by IBM November 2008 - (Free Research) Identifying areas of vulnerability can be increasingly challenging for small to mid-size businesses, but there are four areas – privacy, compliance, risk management and overall security capabilities – where information security is vital to business and profitability.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM May 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.  (EZINE)

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