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Three Tips for Measuring Voice in the Sea of Big Data by Calabrio, Inc.

April 03, 2014 - (Free Research)
This resource explores why the contact center has remained a highly untapped source of customer insight, explains how recent advances are giving organizations the power to analyze voice interactions, and counts down three essential success factors that you should consider. 
(WHITE PAPER) READ ABSTRACT |

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics

April 18, 2011 - (Free Research)
This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process. 
(EGUIDE) READ ABSTRACT |

CCNA Review: Understand What Types of Information Will be Required to Pass the CCNA Test by Global Knowledge Network, Inc.

April 2005 - (Free Research)
This document is part of the Global Knowledge Course Review Series, and the review contained will help you understand which types of information the CCNA certification exam covers. 
(WHITE PAPER) READ ABSTRACT |

The Maturity Curve of Testing Services by Wipro Technologies

September 2008 - (Free Research)
This white paper the curve by which software testing practices typically grow within an organization, highlighting the benefits associated with testing as a managed service. 
(WHITE PAPER) READ ABSTRACT |

Cisco Small Business 300 Series Managed Switches: Performance, Power Consumption and Features vs. D-Link, HP Networking and NETGEAR by Cisco Systems, Inc.

February 2011 - (Free Research)
Cisco Systems commissioned Tolly to evaluate several models of the new Cisco Small Business 300 Series of managed switches along with comparable models from D-Link, HP Networking and NETGEAR. Read this test report to see how the Cisco 300 Series Managed Switches compares in the performance, power consumption and features against competitors. 
(TEST RESULTS) READ ABSTRACT |

Case Study: Leader in Language and Development Reduces Costs with Communications Solution Upgrade by HP and Microsoft

February 2011 - (Free Research)
Lionbridge is a leading provider of translation, testing, and development solutions. The company has more than 4,500 employees across 26 countries.  Read this white paper to learn how Lionbridge aggressively moved away from its previous telephony systems, increased global communications, and reduced costs. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly – 19 November 2013: Software-defined networking explodes by SearchSecurity.com

November 2013 - (Free Research)
In this week's Computer Weekly, we look at the fast-growing trend for software-defined networking, and how startups are shaking up the established suppliers. We examine the new guidelines for using bring your own device schemes in the public sector. And we find out how second-user software could save money on licensing. Read the issue now. 
(EZINE) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

IPTV Test and Measurement Best Practices by Alcatel-Lucent

January 2007 - (Free Research)
This whitepaper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service. The recommendations given in this paper are generally applicable to any IPTV system. 
(WHITE PAPER) READ ABSTRACT |

SIP contact centers: Key benefits and potential challenges by SearchSecurity.com

February 2012 - (Free Research)
Learn how Session Initiation Protocol (SIP), unified communications (UC) and contact centers fit hand in hand in this e-guide from SearchUnifiedCommunications.com. 
(EGUIDE) READ ABSTRACT |

Kaiser Permanente Physicians go Mobile using Nuance Technology by Nuance

March 2014 - (Free Research)
This video talks about Dragon Medical Mobile Recorder and the results of a pilot study at Kaiser Permanente NW. Despite limited testing, the software has become incredibly popular with many more doctors asking to use it. 
(VIDEO) READ ABSTRACT |

Testing Multiplay Networks by Ixia

June 2008 - (Free Research)
As the Internet evolves, a wider variety of multiplay services are carried from broadly distributed sources to a large and varied audience of consumers. 
(WHITE PAPER) READ ABSTRACT |

Cisco and Standards: Opening the Door to Borderless Networks by Cisco Systems, Inc.

November 2010 - (Free Research)
This white paper details the need for standards adoption and adherence in order to reap the rewards in the following areas: Integration and testing, deployment, operations, problem resolution, availability, security, accessibility, open systems, cost savings, and choice. 
(WHITE PAPER) READ ABSTRACT |

Using UML and SDL for Next Generation Networking (NGN) by Telelogic, An IBM Company

July 1967 - (Free Research)
UML and SDL are the design languages for third generation systems. This whitepaper discusses using an integrated UML and SDL approach, and using a design example that utilizes Telelogic solutions for Model Driven Development (MDD). 
(WHITE PAPER) READ ABSTRACT |

Paving the Way for Business Innovation with Integrated Business Communications by IBM Software Group

February 2008 - (Free Research)
This paper provides an overview of opportunities and benefits and includes two "before and after" scenarios -- one in financial services and one in healthcare -- that demonstrate how IBM clients have benefited from integrated business communications. 
(WHITE PAPER) READ ABSTRACT |

Exchange Insider E-Zine - Volume 2: Best and Worst Practices for Email Archiving by SearchExchange.com

July 2009 - (Free Research)
Meeting regulatory requirements means that administrators must carve out a sound email-archiving policy; making the wrong move can be costly. In this issue, you'll learn what to do and what not to do when planning your email-archiving strategy. 
(EZINE) READ ABSTRACT |

Plantronics UC Toolkit Trial FAQ by Plantronics

February 2011 - (Free Research)
The Plantronics UC Toolkit, Trial FAQ provides responses and direction to the typical questions IT organizations raise during the trial and evaluation of UC audio devices.   
(WHITE PAPER) READ ABSTRACT |

A Holistic View of SIP Trunking Solutions by Siemens Enterprise Communications

December 2010 - (Free Research)
Get a holistic view of the potential costs and savings associated with SIP trunk consolidation.  Uncover actual costs and savings models, a review of key technical considerations, primary design considerations, and a discussion of a holistic architecture that can take you from SIP trunking to UC easily and economically. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc.

April 2006 - (Free Research)
This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years. 
(WHITE PAPER) READ ABSTRACT |

How to Make Magic with VoIP: Weighing the Options by Cisco Systems, Inc.

January 2011 - (Free Research)
VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business. 
(WHITE PAPER) READ ABSTRACT |

CW+: Mobile Voice over IP - opportunities and threats by ComputerWeekly.com

December 2010 - (Free Research)
Voice remains the most important element within the broader mobile telecoms market; however several threats exist to this mainstay  of operator revenues.  Indeed, the role that voice plays in the telecommunications ecosystem  of the future will be very different from today owing to unprecedented structural, competitive and technology drivers. 
(WHITE PAPER) READ ABSTRACT |

Google Voice: Ready for the Enterprise? by ComputerWeekly.com

January 2011 - (Free Research)
Google announced its Google Voice service in 2009 as a  "trial service, by invitation only", but it quickly became widely available in the US. Google originally stated that it was a consumer service and not meant to be an enterprise service, but the player now considers it part of its enterprise service portfolio. 
(WHITE PAPER) READ ABSTRACT |

The True Cost of Legacy Voice Mail:  Why Move to Microsoft Exchange Unified Messaging by HP and Microsoft

March 2011 - (Free Research)
In an effort to understand the costs of maintaining and supporting legacy voice mail systems, COMMfusion LLC conducted a study to identify the quantifiable costs of maintaining and supporting legacy voice mail systems. The results are surprising. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

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