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ITIL: What It Is and Why You Should Care by Global Knowledge Network, Inc. September 2005 - (Free Research) ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care.  (WHITE PAPER) READ ABSTRACT |

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.  (EBOOK)

LTE Operations and Maintenance Strategy - Using Self-Organizing Networks to Reduce OPEX by Motorola, Inc. April 2009 - (Free Research) While controlling CAPEX costs remains an important issue for mobile operators, OPEX costs have become a more significant part of operators' cost structure. This paper will examine how the operations and maintenance strategies for LTE infrastructure management must be changed in order to meet the OPEX expectations of LTE operators.  (WHITE PAPER) READ ABSTRACT |

Guide to Deploying and Troubleshooting Video in the Enterprise by Fluke Networks December 2010 - (Free Research) Recently, a study commissioned by Cisco® Systems made a prediction that added a new word to the lexicon of the network engineer and IT director: zetabyte. The study predicted that by 2013, two-thirds of a zetabyte of video traffic would be on corporate networks.  (WHITE PAPER) READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.  (VIDEOCAST) READ ABSTRACT |

SAP In-Memory Computing Video by SAP America, Inc. May 2011 - (Free Research) Ever wondered how information can be accessed before a customer even leaves the store? With “real” real-time computing companies can make smarter, faster decisions every minute of the day. View now to see how in-memory technology can work for you.  (WEBCAST) READ ABSTRACT |

IBM Tivoli Netcool for LTE Demonstration Launchpad by IBM November 2012 - (Free Research) Discover a solution that provides the visibility, control, and automation over 4G LTE networks and services you need to meet demand, lower costs, enable new revenue streams, and more!  (VIDEO) READ ABSTRACT |

Traditional storage hierarchy upset by vendors by IBM October 2012 - (Free Research) In this fourth tip of a seven-part video series, Jon Toigo explains how vendors have changed traditional storage hierarchies and cites it as yet another driving force behind the 'storage infrastruggle.'  (WEBCAST) READ ABSTRACT |

Roadmap to UC Projects that Reap Rewards by SearchUnifiedCommunications.com E-Books November 2009 - (Free Research) This e-book provides a roadmap for building a unified communications business case and offers practical strategies for implementing short-term projects with long-term payback, establishing metrics for ROI evaluation, and setting the stage for adoption of richer collaboration capabilities in the future.  (EBOOK) READ ABSTRACT |

The Problem with Software Definition by iRise March 2013 - (Free Research) This brief, easy-to-watch video explains in simple terms why the software you use on the web never seems to meet all your needs.  Find out the problems with "defining" software, why most standard business application definitions are not up to par, and a suggestion for meeting the needs of both enterprises and end-users, while saving time and money  (VIDEO) READ ABSTRACT |

Getting the Foundation Right: Unified Communications by ShoreTel May 2009 - (Free Research) Check out this white paper to learn how to achieve UC and other next-generation benefits by building a strong foundation that encompasses a full palette of unified communications capabilities.  (WHITE PAPER) READ ABSTRACT |

So Long Videotape: Wells Fargo Banks on Digital Archiving by Atempo, Inc. October 2011 - (Free Research) This white paper outlines the storage and archiving solutions Wells Fargo implemented to increase productivity and storage space. With these upgrades they were able to decrease capital costs, improve space efficiency, and strengthen file retention and availability. Check out this white paper to learn how.  (WHITE PAPER) READ ABSTRACT |

Application Delivery Networks -- Enabling Video Ready Networks by BlueCoat October 2009 - (Free Research) This paper takes a look at some of the advantages of video conferencing in terms of both cost savings and time savings, explains some of the problems and challenges in making video conferencing work, and gives advice for making the network ready to accommodate video conferences.  (WHITE PAPER) READ ABSTRACT |

Deploying Customer Service in the Cloud: The Four Phases from Implementation to Transformation by Oracle Corporation November 2012 - (Free Research) This white paper is a business guide for customer service executives and managers who have already made the decision to deploy customer service in the cloud but need further insight into the best practices for how to further evolve customer service in the cloud through four phases: implementation, consolidation, optimization and transformation.  (WHITE PAPER) READ ABSTRACT |

Solid State Storage - A New Standard for Enterprise-Class Reliability by Fusion-IO February 2009 - (Free Research) With throughput and seek times faster than disk arrays, data centers are including NAND flash as part of their server infrastructure. Fusion-io offers solid state storage solutions with NAND flash that provides integrity for data exceeding today's solid state storage solutions and surpasses enterprise-class rotating magnetic storage devices.  (WHITE PAPER) READ ABSTRACT |

Balancing Cost Control with Strategic Investments by Cisco Systems, Inc. March 2011 - (Free Research) Listen to this podcast as the Senior Director and Lead in the European Markets for Cisco's Internet Business Solutions Group, explores how CIOs balance cost containment with making strategic investments that will help their businesses accelerate growth today and into the future.  (PODCAST)

The Best of Both Worlds: How to Effectively Leverage Social Media Relationships with Real-Time Collaboration Tools by Citrix Online August 2009 - (Free Research) This eBook explores how organizations can connect and nurture relationships with prospects and customers by effectively leveraging social media and real-time collaboration tools.  (EBOOK) READ ABSTRACT |

How to Get Ahead in IPTV: A Guide to Setting up an IPTV Service by Alcatel-Lucent February 2007 - (Free Research) Internet Protocol Television (IPTV) is a cutting edge mass-market technology. This paper gives advice and lessons learned by the key successful IPTV service providers in 2007. This is also a useful introductory guide for companies considering IPTV.  (WHITE PAPER) READ ABSTRACT |

PassMark Success: Endpoint Protection by Symantec Corporation April 2013 - (Free Research) Check out this video to find out more about a solution that has been given might marks by PassMark in terms of performance, and find out what it can do for your organization.  (WHITE PAPER) READ ABSTRACT |

What data should you backup in the cloud? by Symantec Corporation April 2013 - (Free Research) In this Storage Decisions video, Ben Woo, founder and managing director of the market research firm Neuralytix, discusses some of the questions IT pros should ask when considering cloud backup - and when deciding what type of data to back up to the cloud.  (VIDEOCAST) READ ABSTRACT |

CA White Paper: Getting Started with a Project Management Office (PMO) by CA Technologies. September 2007 - (Free Research) This paper contains practical insights and best practices for better IT project delivery. It details ways of moving from an ad-hoc approach to a more effective process by implementing a project management office (PMO).  (WHITE PAPER) READ ABSTRACT |

Data Storage Challenges Outpace Decision-Making Strategies by IBM October 2012 - (Free Research) The right storage strategy can go a long way in helping to address the 'infrastruggle' many companies face today. In the final video in this series, Jon Toigo describes the elements of a strategic storage approach and the ways in which current processes fall short.  (WEBCAST) READ ABSTRACT |

Business Together with Microsoft: the unified communications and collaboration solution of Orange Business Services and Microsoft by Orange Business Services July 2009 - (Free Research) With the momentum of IP convergence and the movement toward an all digital world, professional communication systems combining telephony over IP, e-mail, instant messaging and audio/video conferencing services are sparking serious interest due to the benefits they offer. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Tape backup systems economical for data retention by Iron Mountain December 2012 - (Free Research) In this presentation transcript, find out why tape has persisted all these years and learn how you can leverage it to meet your data retention requirements.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Tennis Australia scores big with IBM® XIV® Storage Systems by IBM March 2011 - (Free Research) With the pressure and exposure of major international tournaments, Tennis Australia had a compelling need for reliable, easy-to-manage storage that could scale quickly. IBM served up their XIV Storage System, which dramatically reduced downtime, cut costs, and simplified storage management. Read this case study for more.  (CASE STUDY) READ ABSTRACT |

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