Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Enterprise-Scale Console and Terminal Window Session Recording by Observe IT March 2008 - (Free Research) Read this white paper to learn how Windows session recording technology can help verify that 3rd party and internal privileged users are compliant with corporate policy. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

ShopVue - Paperless Dispatch with Graphical Sequencer by CASCO Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard. The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Integration Appliances - Simplify Software as a Service (SaaS) Integration by Cast Iron Systems March 2008 - (Free Research) Software as a service (SaaS) integration problems cannot be solved with traditional software and custom coding solutions. Learn how you can quickly integrate SaaS applications with your critical customer data. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Thinstall: Virtual Operating System (VOS) by CreekPointe (E-mail this company) Thinstall is an Application Virtualization Platform that enables complex software to be delivered as self-contained EXE files which can run instantly with zero installation from any data source. The core of Thinstall VS is the Virtual Operating System, a small light-weight component which is embedded with each “Thinstalled” application.  (SERVICE) GO TO DETAILED REPORT

Cyclades TS Terminal Servers Provide Yahoo! Higher Port Density in Less Rack Space by Avocent. February 2008 - (Free Research) Yahoo! needed to maintain their global networking infrastructure, which required more than 40 serial ports per rack, packed in 1U of rack space. Read how Avocent worked with Yahoo! to design the Cyclades TS3000 terminal server--the firs… (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

System i Modernization Survival Guide: Future-proofing Your Applications and Development Strategies by LANSA June 2008 - (Free Research) This white paper provides a survival guide to help you cope with the dramatically increased pace and scope of business application development brought on by the Internet revolution. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Children's Health Associates Reduces IT Costs and Complexities with Ericom's Server Based Computing Solution by Ericom Software May 2008 - (Free Research) See how Children’s Health Associates, the largest private pediatric medical practice in the US, found a reliable and safe alternative to a standard Internet terminal system to achieve their IT goals. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Professional Services Automation (PSA) Software: Track Time & Resources by OpenAir (E-mail this company) Professional Services Automation (PSA) solution OpenAir, helps project management organizations increase profits because it gives them the tools that improve the way service organizations perform the most critical functions, including staffing resources, managing projects, time tracking and accounting for project expenses.  (ASP) GO TO DETAILED REPORT

TracerPlus Pro – Mobile Barcoding Solutions by Portable Technology Solutions, LLC (E-mail this company) With PTS Mobile Barcode Software, you can create customized data collection applications in minutes. No programming knowledge is needed -- just set up PTS's mobile barcode software right on your barcode terminal and start collecting the data you need immediately! Compatible with most Windows Mobile, CE.Net, Palm PDAs and Barcode Terminals.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

NEMA Electrical Enclosures & Industrial Cabinets by Automation Direct AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

The Cast Iron Integration Appliance by Cast Iron Systems The Cast Iron Integration Appliance solves integration problems in just four steps - Connectivity, Transformation, Workflow and Management.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

ShopVue - Time and Attendance for Manufacturing by CASCO Employees easily record attendance on devices like: entry-way terminals, bar-code scanners, desktop computers via web browser or other devices. All information is instantly validated and can be exported to your payroll service. This module also supports incentive based/piece-rate pay environments, as well as self-service and overtime management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Biometric Time Clock III by GHG Corporation GHG's Biometric Time Clock III is a time and attendance terminal that utilizes the latest proven fingerprint recognition technology.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

ShopVue - Shop Floor Execution (SFX) by CASCO Three applications combined around a core of Shop Floor Data Collection - Labor Management, Machine Tracking (OEE) and Paperless Dispatch -creates a new category called Shop Floor Execution(SFX).It is a subset of “Collaborative Manufacturing Execution”.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

To Get Promoted in Customer Support, Do These Five Things by Parature Inc. March 2008 - (Free Research) Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

64-bit technology: What it means for your favorite apps by Intel Corporation. June 2008 - (Free Research) In this podcast, systems software engineer Gary Olsen calls in to discuss what 64-bit means to applications running in Windows environments. (PODCAST) READ ABSTRACT | GO TO PODCAST

Deploying Server Based Computing by Ericom Software May 2008 - (Free Research) This webinar explore the vast benefits of Server Based Computing (SBC) - such as centralized management of IT infrastructure - and how it can help you better manage your IT environment. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Transforming the Business Desktop: PC-over-IP Technology Reinvents Computing by Teradici Corporation March 2008 - (Free Research) This whitepaper examines the growing challenges of business desktop management, introduces the Teradici technology and benefits, and describes how centralized computing solutions based on Teradici reduce total cost of management. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Challenges and Solutions for Centralized Remote Office Management by Avocent. February 2008 - (Free Research) Learn about Simple Remote Management Infrastructure (SRMI) - a comprehensive suite of out-of-band remote office management tools for managing branch offices. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customer Support Solution by Extraview Corporation (E-mail this company) As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Think. Think Different. Think Again. Sales 2.0 Whitepaper Part 2 by Landslide Technologies, Inc. June 2008 - (Free Research) This paper attempts to offer the cautionary warning that what has worked in your past may not serve your current sales reps as well today, and could actually hurt their performance. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Scalability of 64-bit Terminal Server Platforms by VisionApp May 2008 - (Free Research) This whitepaper first describes the test environment and the methodology used and then it provides detailed descriptions of the various scalability test results. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

GFI Network Server Monitor by GFI Software, Inc. GFI Network Server Monitor is a network monitor that enables administrators to scan the network for failures or irregularities automatically.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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