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Rational Agile Development Solutions eKit by IBM September 11, 2009 - (Free Research) Learn how agile development can lead to improved team efficiency, shorter development cycles, and higher quality software that is better suited to the customer's needs.  (ASSESSMENT TOOL) READ ABSTRACT |

Unified communications and collaboration in action by IBM October 05, 2009 - (Free Research) Find out how your employees, customers and business parters can share ideas and information better with a unified approach to business communications.  (PRODUCT DEMO)

Top 6 Reasons to Choose IBM for Collaboration by IBM October 05, 2009 - (Free Research) IBM has been leading the charge for smarter collaboration solutions for the past 20 years. Learn about the expereince and expertise IBM can bring to your busniess.  (WEBCAST)

Microsoft Office SharePoint Server 2007 by Microsoft September 15, 2009 - (Free Research) Microsoft® Office SharePoint® Server 2007 is an integrated suite of server capabilities that can help improve organizational effectiveness by providing comprehensive content management and enterprise search, accelerating shared business processes, and facilitating information sharing across boundaries for better business insight.  (WHITE PAPER) READ ABSTRACT |

SharePoint: Practical IT Strategies for Enterprise Collaboration by Mimosa Systems UK May 15, 2009 - (Free Research) Read this e-zine for practical advice on quantifying the success of a SharePoint governance policy, how to monitor your SharePoint Environment, and integrating document management systems into MOSS 2007.  (EZINE) READ ABSTRACT |

User Workspace Management and Desktop Virtualization by RES Software September 18, 2009 - (Free Research) The User Workspace Management market is generating increasing attention from IT professionals and analysts. This White Paper provides a brief description of User Workspace Management and its critical importance to desktop virtualization deployments.  (WHITE PAPER) READ ABSTRACT |

Communications Skills for Remote Support by LogMeIn, Inc. September 16, 2009 - (Free Research) A new era of on-demand remote support has brought with it a unique challenge to the agents who practice it: a new level of transparency for their interpersonal skills. In this white paper, you'll learn from an experienced communications skills expert, 4 specific steps to help supercharge your customer relationships in an era of remote support.  (WHITE PAPER) READ ABSTRACT |

Understanding Alternative Compute Models by Dell, Inc. and Intel November 25, 2009 - (Free Research) Thanks to recent advances in technology, IT has a range of centrally-managed compute models from which to choose. This white paper describes the variety of compute models available, how each works, and the advantages and limitations of each model for key vectors such as security, manageability, and power consumption.  (WHITE PAPER) READ ABSTRACT |

ESG White Paper: Intelligent Tiered Storage: BlueArc's Implementation by BlueArc Corp. October 01, 2008 - (Free Research) This ESG White Paper discusses the importance of tiered storage, examines BlueArc's approach to intelligent tiering, and shows how it creates operational value for users' data storage infrastructures.  (WHITE PAPER) READ ABSTRACT |

Securing Loyalty: Insurance Carrier Strategies for Optimizing Agent Retention and Productivity by CSSI December 2008 - (Free Research) Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways.  (WHITE PAPER) READ ABSTRACT |

How Savvy Technology Marketers Can Improve Results with an Intelligent Content Strategy by KnowledgeStorm, Inc (E-mail this company) October 2005 - (Free Research) The Internet enables prospects to search for you rather than the other way around. You must place expertly crafted content wherever prospects might be searching. Marketers are leveraging a new methodology called Intelligent Content Strategy to attract more prospects that are looking for their solutions.  (WHITE PAPER) READ ABSTRACT |

RS-232: A Key to Understanding Data Communications by Global Knowledge October 2008 - (Free Research) Read this paper to learn the history and current application of RS-232, a standard that refers to two classes of devices: Data Terminal Equipment and Data Circuit Terminating Equipment.  (WHITE PAPER) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

Podcast: Windows Server 2008 R2: Active Directory, Group Policy and the NEW Terminal Services by Dell and Microsoft November 2009 - (Free Research) This podcast explores the key changes made to Windows Server 2008 R2 in Active Directory, Group Policy and Terminal Services. Discover how your organization can leverage these improvements for reduced costs, increased control and improved efficiency.  (PODCAST) READ ABSTRACT |

Windows Server 2008 R2: Active Directory, Group Policy and the NEW Terminal Services by Dell and Microsoft November 2009 - (Free Research) This webcast explores the key changes made to Windows Server 2008 R2 in Active Directory, Group Policy and Terminal Services. Discover how your organization can leverage these improvements for reduced costs, increased control and improved efficiency.  (WEBCAST) READ ABSTRACT |

Application Whitelisting: Enhancing Host Security by McAfee, Inc. October 2009 - (Free Research) This paper explains how whitelisting (accepting only applications and behaviors that are on the approved list and denying everything else) provides a lighter, more agile alternative to blacklisting as a means to protect networks and end points.  (ANALYST REPORT) READ ABSTRACT |

Adaptec Intelligent Power Management: Reducing IT Costs and Storage Power Consumption by Up to 70% by Adaptec, Inc. October 2009 - (Free Research) The challenge of saving power while maintaining server performance has become a primary concern within the IT environment. But, the latest generation of Adaptec RAID controllers provides Intelligent Power Management software and supports a variety of techniques that, together, enable significant savings without compromising performance.  (WHITE PAPER) READ ABSTRACT |

NEMA Electrical Enclosures & Industrial Cabinets by AutomationDirect AutomationDirect offers hundreds of non-metallic fiberglass enclosures from Hubbell-Wiegmann. These electric enclosures are designed for harsh outdoor environments requiring NEMA 3R or 4X ratings.  (HARDWARE PRODUCT)

Finding the Way Home: How to Design Your At-Home Agent Framework by inContact December 2009 - (Free Research) Join our guest speaker Krystal Sautter, of Moving Beyond the Bricks, as she outlines what it takes to get moving. Watch this webcast to learn how to use virtual infrastructure, staff for at-home positions and manage, train and coach home agents and evaluate your results.  (WEBCAST) READ ABSTRACT |

The Work-at-Home Agent Model for Improved Customer Loyalty by inContact December 2009 - (Free Research) Read this paper to learn about options for deploying and managing a home-based agent model with the ultimate goal being increased customer loyalty. As the key driver in this model, other cumulative benefits result: higher agent productivity, reduced attrition, lower operational costs, stronger business continuity, and more.  (WHITE PAPER) READ ABSTRACT |

CRM Whitepaper: Using Business Rules to Increase Opportunities for Upsell, Cross-Sell and Customer Satisfaction by IBM November 2009 - (Free Research) This white paper discusses one of the most effective ways to extend CRM functionality to competitively enhance your customers' experiences.  (WHITE PAPER) READ ABSTRACT |

Intelligent Merchandising: Creating a Unique Shopping Experience, Part 2 by SAP AG August 2007 - (Free Research) Anticipating customer needs is a better predictor of success than just responding to what customers say they want. Read this white paper to learn how you can create a unique customer experience by anticipating customers' lifestyle needs and demands.  (WHITE PAPER) READ ABSTRACT |

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling by BMC Software, Inc April 2009 - (Free Research) Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.  (WHITE PAPER) READ ABSTRACT |

Intelligent Control with an Application Delivery Network by Blue Coat December 2008 - (Free Research) This white paper details how the Application Delivery Network (ADN) combines real-time intelligence about users, applications, business rules, network status and security policies to deliver applications quickly and securely across the WAN and Internet.  (WHITE PAPER) READ ABSTRACT |

Desktop Virtualization in 2009: What’s Real and What’s Not by Dell, Inc. October 2009 - (Free Research) This videocast sponsored by Dell and Intel featuring experts, Brian Madden and Gabe Knuth, explains the real possibilities of desktop virtualization versus its potential capabilities.  (VIDEO) READ ABSTRACT |

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