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Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 11, 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

Email Recovery & Management Software by Ontrack® PowerControls™ by Kroll Ontrack

Email administrators and other I.T. professionals have access to valuable email recovery and repair solutions from Kroll Ontrack. 
(SOFTWARE PRODUCT)

ExtraView Enterprise by Extraview Corporation

ExtraView Enterprise enables organizations to quickly and cost-effectively, create user specific web-based solutions that conform to a corporation's unique business processes and workflow requirements. 
(ASP & SOFTWARE PRODUCT)

Telephone Reliability for Alarm Notification: Where Have All the Landlines Gone? by Sensaphone

June 2008 - (Free Research)
This paper discusses why timely and reliable alarm notification is part of a successful remote monitoring program and discusses the factors to consider when selecting a remote monitoring system. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Avaya CS 1000: Defining Calling Line Identification Numbers by Global Knowledge

May 2013 - (Free Research)
This white paper describes a two-part process used to define CLID information for both emergency and non-emergency calls. The first part involves defining the number(s) that will be sent to the called party. The second part of the process involves assigning the CLID entry to an analog telephone or to a key on a digital or IP telephone. 
(WHITE PAPER) READ ABSTRACT |

Evaluating Financial Management Software ...Is it time for a change? by Microsoft

March 2008 - (Free Research)
Financial management software that becomes disjointed can impact the success and profitability of any business. Read this paper to learn how your business can streamline processes to manage accounting, project management, payroll and human resources. 
(WHITE PAPER)

Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks

August 2007 - (Free Research)
The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP is the conduit that will bring together the enterprise and telecommunications to provide IP-based communications. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Amadeus Provides Stellar IT Support Through Centralized Management Software and Advanced Console Servers by Avocent

December 2012 - (Free Research)
Explore this case study to learn how a leading supplier of IT solutions was able to provide transaction processing power and technology solutions to their travel provider and travel agency clients by utilizing a custom combination of easy-to-use management software with advanced console servers. 
(CASE STUDY) READ ABSTRACT |

Cloud Management Software: What’s in it for IT? by IBM

December 2012 - (Free Research)
Continue on to this expert e-guide that discusses the capabilities of cloud management software that can not only help migrate to a private or public cloud; it's also helpful in optimizing and streamlining virtual desktop management. 
(EGUIDE) READ ABSTRACT |

Why You Need UPS Management Software by Eaton Corporation

November 2013 - (Free Research)
Explore this resource to learn why you need UPS management software. 
(WHITE PAPER) READ ABSTRACT |

Mobile Device Management Software Comparison by Citrix

November 2013 - (Free Research)
This crucial magic quadrant analyzes the top mobile device management software solutions on the market, examining their strengths, weaknesses and overall effectiveness to provide you with a complete view. 
(WHITE PAPER) READ ABSTRACT |

Market Trends Driving Financial Management Software by Workday

March 2014 - (Free Research)
Consult this expert e-guide to learn why Software-as-a-Service (SaaS) and mobile financial applications "will see significant growth," according to Forrester Research Inc. Vice President George Lawrie. Additionally, explore the benefits and potential downfalls of integrating financial applications and HR systems. 
(EGUIDE) READ ABSTRACT |

Magic Quadrant for Mobile Device Management Software by IBM

December 2012 - (Free Research)
This Magic Quadrant for mobile device management software explores the top vendors' MDM offerings. Discover the strengths and cautions associated with each MDM vendor to see which one is right for you, or if your current vendor is living up to its competition. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Project Management Software by Genius Inside

June 2013 - (Free Research)
Need to improve delivery of your New Product Development or IT projects? With Genius Project you can. Get a 360 degree view of your project and product pipeline, resources, budgets, earnings, and strategic alignment of all of your projects today! 
(TRIAL SOFTWARE)

The IT Management Software Megavendors by BMC Software, Inc.

October 2009 - (Free Research)
The current recession and credit crunch deeply affected IT spending in the last quarter of 2008 and into 2009. This SWOT Analyst report for Q3 2009 regroups the market contenders by categories for an easier evaluation to enable vendor strategy professionals to substantiate decisions about their partnership and go-to-market strategies. 
(WHITE PAPER) READ ABSTRACT |

About to Buy: Mobile Device Management Software by GroupLogic

March 2012 - (Free Research)
Discover how you can take back control of your enterprise from the influx of personally owned mobile devices with the help of mobile device management (MDM) software. 
(EBOOK) READ ABSTRACT |

IBM Information Management Software - The New Information Agenda by IBM

January 2008 - (Free Research)
This white paper defines what an information agenda is, describes key considerations and best practices in creating and implementing an information agenda, and explains how IBM can help you to deliver trusted information enterprise wide. 
(WHITE PAPER)

Improving IT Economics and Gaining Business Value with CA Enterprise IT Management Software: An ROI Study by CA Technologies.

November 2008 - (Free Research)
This paper details a study that used standard IDC ROI methodology to calculate the costs of performing common IT administrative, operational, and support functions. With the recent dislocations in the world economy, the findings here can guide your company to increased productivity, cost savings, and revenue. 
(WHITE PAPER) READ ABSTRACT |

Buyer’s Guide to Financial Management Software by NetSuite

December 2012 - (Free Research)
This resource counts down 10 essential capabilities of an effective financial management system. Read on to learn how you can make the software selection process a breeze. 
(WHITE PAPER) READ ABSTRACT |

About to Buy: Mobile Device Management Software by SearchSecurity.com

August 2012 - (Free Research)
Are you considering purchasing mobile device management (MDM) software? Read this "About to Buy" guide from SearchConsumerization.com for help making a smart MDM software purchase. 
(EBOOK) READ ABSTRACT |

About to Buy Guide: Mobile Device Management Software by SearchSecurity.com

March 2012 - (Free Research)
Are you in the market for a mobile device management (MDM) software solution? Be sure to read this e-book from SearchConsumerization.com first for help making a more informed purchasing decision. 
(EBOOK) READ ABSTRACT |

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud

The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future. 
(ASP & SOFTWARE PRODUCT)

Five Things That Define Workforce Management Software by Infor

February 2012 - (Free Research)
Every manufacturing company wants to do more with less and use their labor force as efficiently as they can. A great way to accomplish this is through workforce management (WFM) software. Read this expert resource to uncover the five best features of WFM software and best practices for using them. 
(EGUIDE) READ ABSTRACT |

Storage Resource Management and SAN Management Software by IBM

March 2012 - (Free Research)
This resource provides you with a detailed analysis of SRM and SAN tools enabling ease-of-use to manage shared storage environments. These fully featured, integrated and user-friendly tools are offered as solutions ranging from the holistic to the specialist, delivering a broad range of maturity levels and requirements. 
(WHITE PAPER) READ ABSTRACT |

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