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1 - 7 of 7

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation

January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 
(WHITE PAPER) READ ABSTRACT |

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with Dell PartnerDirect program by Dell, Inc. and Intel

May 01, 2009 - (Free Research)
Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market. 
(CASE STUDY) READ ABSTRACT |

Presentation Transcript: Application Whitelisting: The Must Have Technology for Security and Compliance Today by McAfee, Inc.

September 29, 2009 - (Free Research)
Read this paper, which is a transcription of a presentation where speakers Stuart McClure, VP of Operations & Strategy, Risk & Compliance Business Unit, at McAfee Incorporated and Evelyn de Souza, Senior Manager, Risk & Compliance, at McAfee discuss application whitelisting and its benefits. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Application Whitelisting: The Must Have Technology for Security and Compliance Today by McAfee, Inc.

September 03, 2009 - (Free Research)
In this webcast, learn ways to combat the malicious code of malware and trojans from McAfee's Stuart McClure. Gain insight into how application whitelisting, a means of providing security with less overhead without negative performance impact, can aid your compliance initiatives while not raising operational costs. 
(WEBCAST) READ ABSTRACT |

Podcast: Application Whitelisting: The Must Have Technology for Security and Compliance Today by McAfee, Inc.

September 03, 2009 - (Free Research)
In this podcast learn ways to combat the malicious code of malware and trojans from McAfee's Stuart McClure. Gain insight into how application whitelisting, a means of providing security with less overhead without negative performance impact, can aid your compliance initiatives while not raising operational costs. 
(PODCAST) READ ABSTRACT |

FACTS® MANAGED CARE SUITE™ by Ebix Health, Inc.

January 2001 - (Free Research)
The FACTS MANAGED CARE SUITE provides a full range of reports to help you manage your organization, design plan requirements, and control and monitor costs. 
(ARTICLE) READ ABSTRACT |

Discount Tire Accelerates Its E-Commerce Business With Red Hat Satellite And IBM by Red Hat

July 2009 - (Free Research)
In 2000, Discount Tire Company decided to bring management of its e-commerce infrastructure in-house after having outsourced it for several years. Learn how they turned to the rock-solid reliability of Red Hat's Enterprise Linux platform to handle the task of supporting their new e-commerce environment. 
(CASE STUDY) READ ABSTRACT |

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