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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with Dell PartnerDirect program by Dell, Inc. and Intel May 01, 2009 - (Free Research) Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market.  (CASE STUDY) READ ABSTRACT |

Access Control Lists (ACLs) by Global Knowledge August 27, 2009 - (Free Research) In this white paper, we'll take a look at access control lists, often referred to as access lists or ACLs (sometimes pronounced "ackels").  (WHITE PAPER) READ ABSTRACT |

Robot/ SCHEDULE Enterprise: Improves Quality of Life at Farm Credit Bank of Texas by Help/Systems October 19, 2009 - (Free Research) Read this case study to see how FCBT used Robot/ SCHEDULE to connect and coordinate their job scheduling needs across multiple systems.  (CASE STUDY) READ ABSTRACT |

Faster, Cheaper, Safer: Improving Agility, TCO, and Security with Agentless Job Scheduling by BMC Software, Inc April 17, 2009 - (Free Research) Enterprise job scheduling is a mature and mission-critical IT capability that supports some of the most important business processes throughout a modern enterprise. This EMA whitepaper will review the implementation and benefits of agentless job scheduling.  (WHITE PAPER) READ ABSTRACT |

Robot/SCHEDULE Enterprise Takes the Tension Out of Job Schedule Audits by Help/Systems September 17, 2009 - (Free Research) Learn how Robot/SCHEDULE, the job scheduling and batch management software for IBM AS/400, has helped companies pass their internal and external audits for over 25 years. You can monitor who changed what job, produce reports that prove you are monitoring the schedule, and demonstrate the basic security that prevents unauthorized editing of jobs.  (WHITE PAPER) READ ABSTRACT |

Drive Your Enterprise with Event-Driven Scheduling by Help/Systems September 17, 2009 - (Free Research) Use Event Monitors to create an event-driven schedule for your enterprise using system events on your Windows, UNIX, and Linux servers to launch reactive jobs through Robot/SCHEDULE.  (WHITE PAPER) READ ABSTRACT |

Robot/SCHEDULE Enterprise by Help/Systems September 17, 2009 - (Free Research) Are you prepared for your next audit? This webcast explores a new tool that expands job scheduling and server management to your server. Discover how this approach can help your organization pass its next audit with ease.  (WEBCAST) READ ABSTRACT |

Robot/SCHEDULE Enterprise Training: Triggering an Event Based on File Arrival by Help/Systems September 23, 2009 - (Free Research) Robot/SCHEDULE Enterprise is a new software product that expands job scheduling and server management to your Windows, HP UX, Linux, and UNIX servers today. View this training session to learn how a file creation on a Windows server can become an event that triggers the launch of a Robot/Scheduled job.  (WEBCAST) READ ABSTRACT |

Discover How Easy it is to Troubleshoot Your Enterprise from One Central Scheduling Console by Help/Systems September 17, 2009 - (Free Research) Read this paper to learn how to create event-driven schedules based on system events across your enterprise with Robot/SCHEDULE Enterprise.  (WHITE PAPER) READ ABSTRACT |

SharePoint Site Migration Manager - Free Trial! by Metalogix November 10, 2009 - (Free Research) Organizations need to migrate SharePoint sites, structures, lists, and library content from SharePoint 2003 to SharePoint 2007 and 2010 without losing data. They also need to move eRoom, Stellent, Interwoven,Vignette, and HTML content into SharePoint.  (TRIAL SOFTWARE) READ ABSTRACT |

Robot/ SCHEDULE Enterprise: Brings Cross-Platform Success to Key Energy Services by Help/Systems October 19, 2009 - (Free Research) Learn how Key Energy Services, Inc., the largest rig-based oil well services company in the industry, is using Robot/SCHEDULE - the automated, job scheduler and batch management software across multiple platforms.  (CASE STUDY) READ ABSTRACT |

Staying in Control When Requirements Change: Learn Ways to Keep Schedules and Costs in Line by IBM October 30, 2009 - (Free Research) An effective change management process can help you better identify how alterations will affect cost and schedule so you can keep them in control. This paper will explore change management approaches and how you can use IBM Rational® solutions to manage changes to development, system and IT artifacts.  (WHITE PAPER) READ ABSTRACT |

Lean Scheduling and Execution by SAP AG May 01, 2007 - (Free Research) This benchmark study showcases the operational performance benefits manufacturers are currently enjoying due to the adoption of Lean scheduling and execution principles.  (ANALYST REPORT) READ ABSTRACT |

Zenith ARCA Price List by Zenith Infotech October 29, 2009 - (Free Research) Check out this price list and specifications of all of Zenith's ARCA (Advanced Recovery and Continuity Appliance) models available.  (DATA SHEET) READ ABSTRACT |

Dell's SMART Approach to Workload Automation by BMC Software, Inc April 17, 2009 - (Free Research) This white paper discusses why Dell chose BMC's CONTROL-M when they embarked on a broad initiative to integrate and upgrade its IT services to better satisfy business needs.  (WHITE PAPER) READ ABSTRACT |

Why Change Schedulers? by BMC Software, Inc October 09, 2009 - (Free Research) Job Scheduling tools are often perceived to reduce operational costs and increase IT efficiencies. Attend this webinar to find out how companies reduce their costs by switching to BMC CONTROL-M.  (WEBCAST) READ ABSTRACT |

Sharepoint E-Zine Volume 6: How to Control Workflow Behavior with Custom Lists by SearchWinIT January 19, 2009 - (Free Research) Learn how to integrate change management into a document library using SharePoint's own framework.  (EZINE) READ ABSTRACT |

Best Practices for Managing Data Center Costs via Application and Server Consolidation by Sun Microsystems, Inc. and Intel Corporation September 17, 2009 - (Free Research) This paper shows how next-generation Sun servers, based on the Intel Xeon processor 5500 series, allow IT organizations to meet these challenges by delivering game-changing performance and virtualization improvements that help enable companies to leverage best practices for IT management, application deployment, work processes, and cost control.  (WHITE PAPER) READ ABSTRACT |

Application Whitelisting: Enhancing Host Security by McAfee, Inc. October 21, 2009 - (Free Research) This paper explains how whitelisting (accepting only applications and behaviors that are on the approved list and denying everything else) provides a lighter, more agile alternative to blacklisting as a means to protect networks and end points.  (ANALYST REPORT) READ ABSTRACT |

IT Survey Results: Top Priorities Through 2010 by BMC Software, Inc November 09, 2009 - (Free Research) What will be most important to IT organizations over the next 12 months? It's probably no surprise that cost control or reduction in spending is the key priority. This white paper looks at the near-term activities of the IT organizations surveyed by TechTarget, along with their constraints, issues, motivating factors, and strategies.  (WHITE PAPER) READ ABSTRACT |

DataDirect HIPAA/ICD Upgrade Toolkit 2009 by DataDirect Technologies October 21, 2009 - (Free Research) This toolkit will help you to fully understand the new rules that have been installed to United States Department of Health and Human Services (HHS) and how it is being used in conjunction with Health Insurance Portability and Accountability Act (HIPAA).  (ASSESSMENT TOOL) READ ABSTRACT |

Fill the Gaps in Your BI Strategy, featuring Forrester Research by Birst October 19, 2009 - (Free Research) Learn how new developments in BI make it easier and faster to serve those departments and groups whose BI needs have gone unmet. Birst hosts this educational webinar featuring Boris Evelson, Principal Analyst at Forrester Research.  (WEBCAST) READ ABSTRACT |

Web 2.0 at Work by Patriot Technologies, Inc. April 01, 2009 - (Free Research) When offered a list of Web 2.0 types of site, only 17% of global IT managers in large companies identified correctly that all of them would come under the banner of Web 2.0. Learn more about Web 2.0 in this report.  (ANALYST REPORT) READ ABSTRACT |

Workload Automation in 2 Minutes by BMC Software, Inc July 29, 2009 - (Free Research) Running multiple, disparate job scheduling solutions can cost your company a lot of unneeded expense. See how BMC CONTROL-M gives you a single point of control for all your jobs, across all platforms and applications. Watch a 2-minute overview of BMC CONTROL-M and make the switch to enterprise workload automation.  (WEBCAST) READ ABSTRACT |

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