One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

David Payne discusses the advantages and pitfalls to virtualizing and consolidating your data center hardware and walks through a practical approach to getting started. 

To curb server proliferation and rising electrical costs, Dartmouth-Hitchcock Medical Center moved its virtualization infrastructure to the Windows Server 2008 operating system with Hyper-V technology, using Microsoft System Center Virtual Machine Manager 2008 to manage its server landscape. 

The Dell Latitude E6400 is a 14" laptop targeted towards businesses that need good performance, solid design, and a commonality of parts for an entire workforce. Read this Pocket E-Guide for a features and performance review of the Dell Latitude E6400. 

Technical decision makers are faced with many challenges in today's economy: help users get more work done faster and with fewer difficulties, protect the network and individual systems from attacks or malicious code, and much more. Find out how the Intel Core 2 processor with vPro technology complements the new Windows 7 operating system. 

WatchGuard wants to show you why they are the leading provider of network and content security solutions. Eligible organizations can try out the superior capabilities and advanced functions of a WatchGuard XTM or XCS solution in their own network with no obligation to buy. 

Read this paper to find out how Instantis managed to accommodate rapid customer growth, deliver outstanding performance, ensure “five-nines” availability for customers around the globe, cut ongoing IT costs, and reduce the environmental footprint of data center operations through reduced energy consumption. 

In this whitepaper learn about the latest notebook and desktop PCs with Intel vPro technology. It builds on proven capabilities to enable even greater proactive security, enhanced maintenance, and improved remote management. 

Check out this paper to learn how to enhance PC performance and overall IT efficiency by utilizing Intel's unique new platform performance benchmarking process. 

This videocast takes a close look at what companies should consider before embarking on an SAP virtualization project, including costs, skills, data center and hardware requirements. 

Data de-duplication eliminates redundant data, saving valuable storage space, also it may be deployed via hardware- or software-based approaches-each having advantages and trade-offs. 

Read this paper to determine how best to protect your SQL environment when running SQL Server on Dell PowerEdge servers. 

Microsoft Windows Server® and SQL Server® 2008, together with intelligent server platforms based on the Intel® Xeon® processor 5500 series, deliver breakthrough performance and scalability within the same energy and space footprint as prior-generation processors.