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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation
January 26, 2009 - (Free Research)
One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.
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Automation on Demand: Creating an Efficient and Cost Effective AP Solution by Esker Inc.
July 10, 2009 - (Free Research)
This paper presents a solution that leverages comprehensive document process automation to deliver the advantages of paperless invoice processing as an on-demand service. It highlights the opportunity to shift ROI from the project level to the document level (capital versus operational expense) and realize automation benefits immediately.
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Storage Value: Key strategies for measuring the true value of storage solutions by Xiotech Corporation
March 19, 2009 - (Free Research)
To help you make an informed decision when considering various storage solutions, the Storage Value Index takes into account not only purchase price, but capacity, efficiency, and operating expenses as well. This paper explains how the Storage Value Index was designed and offers suggestions for finding the best storage value for your needs.
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A Guide to the Value of Reliable Data in Insurance by DataFlux Corporation
November 02, 2009 - (Free Research)
Only when data is trusted can it be used in confidence in all insurance operational and analytical process activities. This paper examines the impact of unreliable data on insurance companies. It then defines the requirements needed to guarantee data reliability in insurance and offers a practical approach to creating and governing that data.
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The Economics of Embedded Development, Testing, Deployment and Support by IBM
December 30, 2008 - (Free Research)
This paper is aimed at helping senior management address its product ROI in a manner that can be directly applied to their everyday management practices. In this report, EMF presents a methodology for calculating the ROI for a development based on the direct cost of development, associative costs, extrinsic costs and a process for estimating risk.
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How to Virtualize by AT&T Corp
October 28, 2009 - (Free Research)
Many organizations are looking into virtualization as a means of decreasing capital expenses and launching energy conservation initiatives. This paper explains why one must consider how business processes, administrative rights, capacity planning, performance monitoring, and security strategies will need to change before jumping into a deployment.
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Going Lean and Green: SaaS Document Process Automation by Esker Inc.
July 10, 2009 - (Free Research)
Most companies today recognize the operational efficiencies and benefits to be gained by removing paper from business processes that rely on documents. Read this whitepaper to learn about a document management solution that can automate many of your business processes, removing the need for paper forms, saving you time, and saving you money.
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Oracle Hyperion Capital Asset Planning by Oracle Corporation
December 01, 2008 - (Free Research)
With Oracle Hyperion Capital Asset Planning your capital asset plans are an integral part of Oracle Hyperion Planning, allowing you to accurately assess the impact of capital decisions on overall expense plans. Read on to learn more.
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Cloud Computing - Latest Buzzword or a Glimpse of the Future? by Google Apps
February 01, 2009 - (Free Research)
This paper provides a snapshot of what is happening in the arena of cloud computing. What are the benefits? Why are businesses embracing it? What does it mean to a business owner or executive? How does it affect the workplace? What are the payoffs and the pitfalls? Is it really ready for "prime time"?
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Hidden Costs in an SAP Virtualization Project by Arrow ECS HP Group and Intel
September 09, 2009 - (Free Research)
This videocast takes a close look at what companies should consider before embarking on an SAP virtualization project, including costs, skills, data center and hardware requirements.
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Oracle Hyperion Workforce Planning by Oracle Corporation
December 01, 2008 - (Free Research)
In most organizations, employee compensation and related expenses are the largest line items in the budget. Having control over these expenses is critical to meeting corporate performance objectives. Check out this data sheet to learn more.
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eGuide - Expert Guide: PCI and the Data Lifecycle by Red Hat
October 12, 2009 - (Free Research)
In this expert E-Guide, learn about 3 actions to take in your organization that improve security beyond the requirements of PCI compliance. Also discover how examining the flow of data in a new way allows you to communicate risks and issues to executive management, often justifying expenses in critical areas such as security and compliance
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The Self-Defending Network by Cisco Systems, Inc.
August 13, 2009 - (Free Research)
Your network is one of your most important business assets, and you need to protect this valuable resource from hackers, viruses, spyware, and other threats. Your business needs security that's built into every part of your network to proactively spot suspicious activity, identify threats, and adapt to new challenges quickly.
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How Software Can Help You Run Your Business More Efficiently by SAP AG
December 01, 2007 - (Free Research)
Streamlining your business means reducing costs and increasing the amount of time you can spend focusing on outperforming the competition and growing sales –without increasing your head count. The right business management software can help you do just that, and you'll see results that directly affect your bottom line.
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10 Reasons to Love Migrations: A Guide to Easing Oracle E-Business Suite Management by Unitask, Inc.
October 08, 2009 - (Free Research)
Read this paper to learn about the operational costs and resource drains that organizations need to address when they engage in Oracle E-Business Suite projects. This paper provides tips about process automation and native tools, which help eliminate errors and simplify project execution.
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Forrester: The Evolution of The Enterprise Network by Blue Coat
June 29, 2009 - (Free Research)
Businesses are turning to IT to drive down operating expenses as well as ratchet up productivity and efficiency to drive a more effective, leaner business in 2009 and beyond. IT needs to help save the business while remaining responsive, reliable, and agile, all using less investment than was previously available. Read on to learn more.
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Dell PowerEdge Half-height M610 and Full-height M710 Blade Servers by Dell, Inc. and Intel
September 03, 2009 - (Free Research)
The Dell PowerEdge M-Series blade servers help cut operating expenses through energy efficiency, product flexibility, and efficient use of data center space. When combined with Dell's world-class storage, management, and support offerings, the result is a total enterprise solution that can help you simplify and save on IT expenses.
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Data Deduplication: Top CIO Priority for 2009 by Data Domain
May 01, 2009 - (Free Research)
Deduplication is one of the few IT solutions that cuts costs quickly and improves service levels. ESG believes CIOs and IT executives should look to deduplication for cost reduction projects in their environments.
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Smart Decisions for Extraordinary Times by Microsoft
September 09, 2009 - (Free Research)
With Microsoft Unified Communications businesses can simplify management and maximize budget and resources. You can consolidate costly third-party solutions and avoid capital investments.
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