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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with Dell PartnerDirect program by Dell, Inc. and Intel May 01, 2009 - (Free Research) Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market.  (CASE STUDY) READ ABSTRACT |

Governance, Risk, Compliance: Policy Management Methods and Tools by Symantec Corporation December 11, 2009 - (Free Research) IT managers are looking to governance structures and the discipline of risk management to help them make decisions and create sustainable processes around regulatory compliance. Read this E-book to learn more about risk management and evaluating GRC solutions.  (EBOOK) READ ABSTRACT |

File System Auditor Version 2.0.8 - Free 30 Day Trial! by ScriptLogic Corporation April 10, 2009 - (Free Research) It sounds simple, but just try to figure out who accessed your confidential data yesterday. IT management standards insist on it, compliance standards require it, but can you deliver?  (TRIAL SOFTWARE) READ ABSTRACT |

WagerWorks Takes Fraudsters Out of the Game Using iovation Device Reputation by iovation, Inc. December 11, 2009 - (Free Research) In this paper WagerWorks covers how to deal with fraud challenges and resolution requirements of the casino industry.  (CASE STUDY) READ ABSTRACT |

Leveraging a Maturity Model to Achieve “Proactive Compliance” by Symantec Corporation August 03, 2009 - (Free Research) Read this paper to learn about a new approach to compliance that seeks to move beyond the short-term goal of passing an audit and to incorporate compliance into an organization's operations in a more proactive sense utilizing the Capability Maturity Model.  (WHITE PAPER) READ ABSTRACT |

Inexpensive & Easy Fast Track to Spreadsheet Compliance Corporate Information by Datawatch Corporation December 10, 2009 - (Free Research) This paper presents an alternative approach to spreadsheet compliance that leverages the investment in existing business systems by using existing reports instead of databases or rekeying data as sources for spreadsheets. Read on to learn more about this new approach and how Datawatch can provide a fast solution to these spreadsheet problems.  (WHITE PAPER) READ ABSTRACT |

Cutting the Cost of Compliance without Compromising Security C-Level Interview by Lumension January 28, 2009 - (Free Research) Lumension Security's CEO & Chairman Pat Clawson discusses the biggest compliance challenges and how organizations can effectively address compliance.  (VIDEOCAST) READ ABSTRACT |

Novell® Sentinel™ Log Manager: Secure, Simple and Powerful Log Management by Novell Inc. December 08, 2009 - (Free Research) Learn how Novell's Sentinel Log Manager allows organizations to simplify their compliance efforts, reduce deployment and management costs, and build a scalable compliance and security foundation that grows with their needs.  (WHITE PAPER) READ ABSTRACT |

bwin Success Story with Novell Sentinel® by Novell Inc. December 08, 2009 - (Free Research) In this case study, learn how <i>bwin</i> used Novell Sentinel solution to improve security, reduce administrative effort and make it easier to demonstrate PCI DSS compliance.  (CASE STUDY) READ ABSTRACT |

Tips to Manage Compliance and IT Risk and Improve Visibility by Lumension October 28, 2009 - (Free Research) In today's highly regulated IT environment, organizations frequently overspend on compliance. The first step in becoming compliant is understanding your level of risk. In this webcast, get advice from the Aberdeen Group that aids your organizations in providing greater visibility, mitigating technical and operational risks, and reducing costs.  (WEBCAST) READ ABSTRACT |

Governance, Risk, and Compliance For Life Sciences Companies by SAP AG June 02, 2009 - (Free Research) SAP® solutions for governance, risk, and compliance help you institutionalize compliance throughout the enterprise. Across operational, financial, global trade, and environmental compliance activities, you can reduce costs and risks while boosting productivity and increasing your competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Governance, Risk, and Compliance Management: Realizing the Value Of Cross-Enterprise Solutions by SAP AG January 01, 2007 - (Free Research) This paper explains SAP’s vision for a cross-enterprise GRC solution and the benefits it can provide, defines key terms, and discusses what to look for when evaluating GRC software options.  (WHITE PAPER) READ ABSTRACT |

Fulfilling Compliance by Eliminating Administrator Rights by BeyondTrust Corporation December 04, 2009 - (Free Research) There's a problem with the widespread distribution of administrator rights in your organization, and it has nothing to do with security. That problem is compliance. Read this whitepaper to learn how you can fulfill FDCC, SOX, PCI, HIPAA & GLBA compliance by eliminating administrator rights.  (WHITE PAPER) READ ABSTRACT |

Process Manufacturing Companies Going Global: GTM Challenges and Solutions by SAP America Inc July 01, 2009 - (Free Research) This paper focuses on Global Trade Management (GTM) trends in chemical and pharmaceutical manufacturing companies, with an emphasis on the challenges and solutions for Global Trade Compliance (GTC).  (ANALYST REPORT) READ ABSTRACT |

Closing Wireless Loopholes for PCI Compliance and Security by AirMagnet, Inc. December 02, 2009 - (Free Research) Merchants who process payment cards need dedicated wireless monitoring systems that offer full traffic analysis and comprehensive security solutions to identify wireless security loopholes, provide solutions, and document compliance for audits. Read this white paper to learn more about ensuring PCI compliance in your wireless network.  (WHITE PAPER) READ ABSTRACT |

Managing Risk through Financial Processes: Embedding Governance, Risk and Compliance by SAP AG November 01, 2008 - (Free Research) To find out how senior executives view their financial processes, the Economist Intelligence Unit surveyed a global sample of mostly financial executives in September 2008. Some respondents focused on the importance of developing processes that reduced costs and improved efficiency. Others acknowledged the importance of cost and efficiency..  (ANALYST REPORT) READ ABSTRACT |

E-guide: Security Framework for Compliance Drivers by ArcSight, Inc. September 10, 2009 - (Free Research) This Pocket E-Guide examines using one or more of the compliance regulations as a framework rather than relying solely on the traditional information security guides to build a security framework.  (EGUIDE) READ ABSTRACT |

Tame the Beast: Reduce the Complexity of IT Risk and Compliance by OpenPages, Inc. December 09, 2009 - (Free Research) Join us for a discussion with Tommy Thompson, IT Security and Compliance Coordinator at Williams Company and Bob Shapiro, Principal Business Analyst at OpenPages, in which we will uncover strategies for implementing a more effective IT risk and compliance management program.  (WEBCAST) READ ABSTRACT |

Securing Web Applications and Databases for PCI Compliance by Imperva July 12, 2009 - (Free Research) This paper, designed for security and compliance professionals, illustrates how to achieve compliance on three of the most costly and complex sections: requirements 3, 6, and 10 of PCI DSS. This paper also highlights how Web application and database appliances can deliver resource effective compliance while maintaining cost efficiency.  (WHITE PAPER) READ ABSTRACT |

E-Discovery: Thriving in the Information Explosion and Recent Economic Times by Hewlett-Packard Company October 2008 - (Free Research) Join us for an informative discussion about how to not only survive these challenging times, but to use information management to thrive during them.  (WEBCAST) READ ABSTRACT |

The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success by Breach Security June 2009 - (Free Research) This resource provides IT security professionals with the information needed to understand PCI compliance and specifically, one of the standard's latest requirements, 6.6. In addition, the paper offer tips for successful PCI 6.6 compliance and highlights compliance successes from real-world companies.  (WHITE PAPER) READ ABSTRACT |

2009 and Beyond: Managing Security and the New Compliance Landscape by IBM September 2009 - (Free Research) Learn how to successfully safeguard your enterprise and manage the burden of compliance with Kristin Lovejoy, Director, IBM Corporate Security Strategy and Scott Crawford of analyst firm EMA. This webcast discusses how to protect company data and meet compliance needs on a restricted budget.  (WEBCAST) READ ABSTRACT |

Future-Proof Your Compliance Program by IBM July 2009 - (Free Research) The regulatory environment is constantly changing, so creating a streamlined and flexible program is every security pro's first goal when it comes to compliance. Check out this videocast for best practices on forming a comprehensive compliance program.  (VIDEO) READ ABSTRACT |

Escaping PCI purgatory by IBM February 2009 - (Free Research) IBM offers comprehensive solutions designed to take businesses through the entire PCI compliance process and continue to meet new requirements, supporting the next level of security. Read the white paper ‘Escaping PCI Purgatory’ to learn more.  (WHITE PAPER) READ ABSTRACT |

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