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Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation January 26, 2009 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER) READ ABSTRACT |

Mosaic Technology trims sales cycle by up to 50% and converts 20% of leads into sales with Dell PartnerDirect program by Dell, Inc. and Intel May 01, 2009 - (Free Research) Mosaic Technology sought to partner with a larger company to obtain sales, marketing and technical support, thereby extending its reach into the server and storage virtualization market.  (CASE STUDY) READ ABSTRACT |

Leveraging Automation to Cut SAP Accounts Payable Costs by Esker Inc. July 13, 2009 - (Free Research) Watch this webcast to learn a variety of methods Esker can help your company with to cut the use of paper in your company today. Not only will you be helping the environment but you will also experience many benefits including better visibility, accessibility and productivity.  (WEBCAST) READ ABSTRACT |

Governance, Risk, Compliance: Policy Management Methods and Tools by Symantec Corporation December 11, 2009 - (Free Research) IT managers are looking to governance structures and the discipline of risk management to help them make decisions and create sustainable processes around regulatory compliance. Read this E-book to learn more about risk management and evaluating GRC solutions.  (EBOOK) READ ABSTRACT |

Building a Best-Run Finance Organization by SAP AG June 01, 2008 - (Free Research) This SAP Executive Insight examines the changing role of the finance organization in today's business environment. Further, it describes how companies can develop best-run finance organizations.  (WHITE PAPER) READ ABSTRACT |

Six Easy Ways to Control Storage Growth by NTP Software September 15, 2009 - (Free Research) Controlling storage growth has become one of the most important challenges for many companies. This White Paper explores six ways that others have used with great success.  (WHITE PAPER) READ ABSTRACT |

eBook: Lean ITSM Methods in Lean Times by SearchCIO.com November 20, 2009 - (Free Research) As IT shops continue to look for ways to cut costs, increase efficiency and improve service, many turn to IT Service Management frameworks for guidance. Learn how to adopt or advance your use of ITSM practices to streamline IT and build an efficient, service-oriented organization.  (EBOOK) READ ABSTRACT |

Leveraging A Demand-Driven Manufacturing Model To Enhance Profitability by SYSPRO October 09, 2009 - (Free Research) This paper discusses the fundamentals for successful demand-driven fulfillment manufacturing, including optimal channel and customer relationships, informed online buying and selling, flexible product configuration and order fulfillment and integrated operational infrastructures.  (WHITE PAPER) READ ABSTRACT |

Comply With XBRL: Automate Compliance with U.S. and European Financial-Reporting Standards by Information Builders June 19, 2009 - (Free Research) A new standard file format, Extensible Business Reporting Language (XBRL), for submitting financial reports to the SEC in the United States is being mandated for June 2009. Both the creation of, and reporting from XBRL, are functions performed by the same new tool described in this paper.  (WHITE PAPER) READ ABSTRACT |

Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC September 18, 2009 - (Free Research) Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.  (WHITE PAPER) READ ABSTRACT |

Forrester Analyst Shares Key Tips and Tools for Automating Excel Spreadsheet by Actuate February 10, 2009 - (Free Research) Expert to provide key tips and tools for deploying a fast and cost-effective method for automating Excel spreadsheet manipulation; thereby, reducing potential costly mistakes.  (WHITE PAPER) READ ABSTRACT |

Secure and Cost-Effective Data Transport by Thales May 01, 2009 - (Free Research) This white paper addresses the concerns of chief information officers and network architects worried about how to best utilize new data transport infrastructures from an economic, operational, and security perspective. The purpose of this paper is to assist decision makers selecting new data transport methods and infrastructures.  (WHITE PAPER) READ ABSTRACT |

CA ARCserve® Backup r12.5 ROI Calculator by CA November 20, 2009 - (Free Research) CA ARCserve Backup unites innovative data deduplication technology, powerful storage resource management (SRM) reporting and robust security measures. Use this ROI calculator to find out how much your organization can save with ARCserve.  (ASSESSMENT TOOL) READ ABSTRACT |

Numara® FootPrints Change Management: Solutions for Automating and Managing Change by Numara Software March 2008 - (Free Research) View this Webcast to explore the challenges in designing a workable change management process, defining approval workflows and to hear examples of creating audit trails for Sarbanes-Oxley compliance with respect to IT changes.  (WEBCAST) READ ABSTRACT |

5 Levels of Agile Planning: From Enterprise Product Vision to Team Stand-up by Rally Software Development Corp. August 2008 - (Free Research) Existing agile methods often focus on small, single-team projects, overlooking the broader impact of large programs. This paper outlines a distinct planning framework that has been successful in large-scale agile software development projects and relies..  (WHITE PAPER) READ ABSTRACT |

Optimizing Daily and Routine Maintenance in the Oil & Gas Industry through Project Portfolio Management by Oracle Corporation August 2009 - (Free Research) Project portfolio management solutions, such as Oracle's Primavera P6 Enterprise Project Portfolio Management, help oil and gas executives successfully manage their daily and routine maintenance projects, by enabling them to more effectively manage resources, capture best practices and complete projects on-time and within budget.  (WHITE PAPER) READ ABSTRACT |

WPA2 Security: Choosing the Right WLAN Authentication Method for Homes and Enterprises by Global Knowledge October 2008 - (Free Research) This paper will explore the authentication methods available with WPA2 (Wi-Fi Protected Access 2) and identify several important best practices to consider when deploying a wireless network at home or in the enterprise.  (WHITE PAPER) READ ABSTRACT |

Advancing Return on Investment Analysis for Government IT: A Public Value Framework by SAP AG January 2009 - (Free Research) The range and complexity of government information technology (IT) investments makes assessing their returns a daunting prospect. This white paper presents a public ROI assessment framework that addresses the shortcomings in the available methods and models for assessing public returns.  (WHITE PAPER) READ ABSTRACT |

Simple Tricks to Ace the Subnetting Portion of Any Certification Exam by Global Knowledge December 2007 - (Free Research) This whitepaper teaches useful methods for passing certification test questions.  (WHITE PAPER) READ ABSTRACT |

HP Data Protector 6.1 software VMware Integration Installation Best Practice by Hewlett-Packard Company November 2009 - (Free Research) This white paper discusses the different ways for installing the Data Protector package and shows the pros and cons of each method. You can choose the method which fits your requirements. At the end of this white paper, a troubleshooting chapter lists error messages and necessary steps for fixing these problems.  (WHITE PAPER) READ ABSTRACT |

New Deployment Methods for Desktops by Dell, Inc. November 2009 - (Free Research) Standard remote desktop technologies offer numerous benefits based on server consolidation, but may also restrict operating systems and deliver reduced functionality. Read this brief paper to learn more.  (TECHNICAL ARTICLE) READ ABSTRACT |

Securing Sensitive Information: An Examination of Information Security Issues, Methods and Securing Data With LTO-4 Tape Drive Encryption by Hewlett-Packard Company July 2009 - (Free Research) Each month many companies, big or small, well known or unknown, experience a data security loss with the potential exposure of thousands to millions of sensitive customer or employee records. This brief examines cryptographic methods, specifically tape data encryption, to combat such security losses.  (ANALYST BRIEF) READ ABSTRACT |

Better together rich client PCs and cloud Computing by Intel Corporation March 2009 - (Free Research) Read this IT beief to learn how Intel IT has found that whether services are kept in-house or outsourced to the cloud, the ability to perform local computing on the client offers the best user experience and the flexibility to run different types of applications.  (WHITE PAPER)

Outsourcing backup: Questions to ask your vendor by 3X Systems November 2009 - (Free Research) How does outsourcing fit into your business strategy? Outsourcing your backup data can be a convenient and reliable method of handling backups — if you select the right vendor and ask the right questions. This podcast covers some of the questions you should ask any potential vendor before you sign on the dotted line.  (PODCAST) READ ABSTRACT |

A Guide to Utilizing Virtualization in a Disaster Recovery Strategy by Dell and Microsoft April 2009 - (Free Research) In this expert E-Guide, brought to you by SearchServerVirtualization.com and Dell, you will discover the steps essential for effectively integrating server virtualization into your disaster recovery strategy.  (EGUIDE) READ ABSTRACT |

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