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SAP® Customer Care and Billing Solutions for a Changed and Challenging Utility Environment by SAP AG January 23, 2009 - (Free Research) The customer care and billing functionality in SAP for Utilities provides billing for routine retail service and complex billing for commercial and industrial accounts, flat-rate billing for unmetered energy and nonenergy products.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Insider Threats -- an Interview with Bill Crowell -- Former Deputy Director of the NSA by Imperva November 12, 2009 - (Free Research) Bill Crowell, former Deputy Director of the NSA, is interviewed in this presentation transcript. He talks extensively about insider threats, shares some stories from the trenches, and discusses the nature of cybercrime. Bill also covers the importance of sensitive data protection – especially around mission-critical applications and databases.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

IT Impact on Telecommunications Order Fallout - A Survey of Large Global Businesses by Progress Software April 01, 2009 - (Free Research) As the following pages will demonstrate, the evidence is that improving Business Transaction Assurance presents a real bottom-line opportunity and is moving high up the business agenda. However, companies' current systems are not equipped with the necessary tools to manage and control such transactions.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Network Transformation for Carrier Ethernet Services by ECI Telecom May 17, 2009 - (Free Research) ECI's 1Net architecture helps service providers converge core Ethernet and DWDM networks for increased service flexibility while lowering operating and capital expenses. ECI's converged network not only addresses the needs of operators, but also sets a new standard for network efficiency and service quality. Read this whitepaper to find out more.  (WHITE PAPER) READ ABSTRACT |

Podcast: Insider Threats - an Interview with the Former Deputy Director of the National Security Agency - NSA by Imperva November 12, 2009 - (Free Research) Bill Crowell, former Deputy Director of the NSA, is interviewed in this podcast. He talks extensively about insider threats, shares some stories from the trenches, and discusses the nature of cybercrime. Bill also covers the importance of sensitive data protection –- especially around mission-critical applications and databases.  (PODCAST) READ ABSTRACT |

Improve Server Configuration Control: Meet PCI Quickly and Without Added Staff by Tripwire, Inc. October 05, 2009 - (Free Research) Read this case study to learn how Tripwire provided this subscription billing service company achieve broad PCI compliance and helped them become proactive in handling security and compliance issues.  (CASE STUDY) READ ABSTRACT |

Don’t Let Outdated Telephony Hardware Slow You Down: Unifying Contact Centers Regardless of Location, Hardware Infrastructure or Agent Count by inContact December 03, 2009 - (Free Research) Frequently, organizations that operate contact centers are faced with the challenge of working with inadequate telephony equipment. Frustrations range from having to get a few more years out of telephone equipment to having disparate systems. Read this white paper to learn about how contact centers can resolve these telecommunications complexities.  (WHITE PAPER) READ ABSTRACT |

Striking a Balance: Controlling E-Discovery by Combining In-House Resources with Outsourced Experts by FTI Technology November 17, 2009 - (Free Research) Increasingly, corporations are taking control of their e-discovery process and striking a balance between in-house and outsourced resources. This whitepaper is a best practices guide on the mechanics of effectively and efficiently balancing in-house control with outsourced execution.  (WHITE PAPER) READ ABSTRACT |

Eco-sustainable wireless service: Opening new markets through cost-effective, alternative energy wireless base stations by Alcatel-Lucent October 29, 2009 - (Free Research) About a billion people worldwide do not have access to telecommunications services, mostly from lack of a power grid that can support network infrastructure. Traditional wireless networks for remote locations rely on costly generators that are hard on the environment. Read this whitepaper to learn about cost effective and eco-friendly alternatives.  (WHITE PAPER) READ ABSTRACT |

FACTS® MANAGED CARE SUITE™ by Ebix Health, Inc. January 2001 - (Free Research) The FACTS MANAGED CARE SUITE provides a full range of reports to help you manage your organization, design plan requirements, and control and monitor costs.  (ARTICLE) READ ABSTRACT |

PharmaCorr: Filling the Bill for High-Volume Order Processing by Esker Inc. July 2009 - (Free Research) Read this case study to learn how PharmaCorr turned to Esker DeliveryWare to transition to a less paper-centric process and read all the benefits PharmaCorr reaped from implementing Esker DeliveryWare, including better accessibility, visibility, lower costs and higher ROI.  (CASE STUDY) READ ABSTRACT |

Self-Service That Really Serves by Oracle Corporation June 2009 - (Free Research) To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.  (WHITE PAPER) READ ABSTRACT |

Case Study: Clear Channel by Hewlett-Packard Company September 2007 - (Free Research) After expanding their business into other markets across the globe, international media company Clear Channel found their current accounting and billing systems needing an upgrade. Read this case study and learn Clear Channel's solution.  (CASE STUDY) READ ABSTRACT |

Staffing Service Coordinates Sales Activities, Utilizes Business Intelligence with CRM Solution by Microsoft April 2008 - (Free Research) Volt Information Sciences, Inc. provides staffing services, telecommunications, and information solutions to Fortune 100 customers. Executives completed an in-depth request for proposal process to narrow CRM solution options to four enterprise alternatives. They selected Microsoft Dynamics™ CRM because it best met the firm's usability, user..  (CASE STUDY) READ ABSTRACT |

True Convergence Demands a Communication Service Provider that Embraces a Customer-Centric Approach by Sprint July 2009 - (Free Research) The purpose of this paper is to describe the attributes of a true customer-centric converged solution. From these attributes, a framework to measure and compare providers' converged solutions emerges. We will conclude with a review of Sprint's approach to offering true convergence to business and government customers.  (ANALYST REPORT) READ ABSTRACT |

Intel® vPro™ Technology Energy Saving Video by Intel Corporation September 2009 - (Free Research) This quick animation is an Intel® vPro™ technology teaser, see how Intel® vPro™ technology can save your business money on your energy bill! It is really a simple equation: More secure access + Better energy management practices = energy savings.  (VIDEO)

Presentation Transcript: How Dallas Cowboys Merchandising Scored Big with Rapid-fire BI by Tableau Software December 2009 - (Free Research) In this presentation transcript, discover how the Dallas Cowboys adopted BI strategies that optimized their tracking of manufacturing, distribution and sales. Hear from Bill Priakos, Cowboys' COO, as he explains the steps that the team took in order to get a real-time look into the distribution chain as well as seeing trends over time.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

How Dallas Cowboys Merchandising Scored Big with Rapid-fire BI by Tableau Software November 2009 - (Free Research) In this videocast, discover how the Dallas Cowboys adopted BI strategies that optimized their tracking of manufacturing, distribution and sales. Hear from Bill Priakos, Cowboys' COO, as he explains the steps that the team took in being able to get a real-time look into the distribution chain and see trends over time.  (VIDEO) READ ABSTRACT |

PODCAST: How Dallas Cowboys Merchandising Scored Big with Rapid-fire BI by Tableau Software November 2009 - (Free Research) In this podcast, discover how the Dallas Cowboys adopted BI strategies that optimized their tracking of manufacturing, distribution and sales. Hear from Bill Priakos, Cowboys' COO, as he explains the steps that the team took in being able to get a real-time look into the distribution chain and see trends over time.  (PODCAST) READ ABSTRACT |

AventX Connector: Document Delivery Status within SAP by STR Software May 2009 - (Free Research) AventX Connector for SAP ERP enables your users to email and fax any document you can print directly within the SAP application. Whether or your organization needs to deliver purchase orders, invoice, or bills of lading, our SAP-certified interface will meet your delivery requirements.  (DATA SHEET) READ ABSTRACT |

Selecting a SAP Managed Hosting Provider: Trends and Myths by Freudenberg IT June 2009 - (Free Research) Bill Martorelli, principal analyst for Forrester Research, discusses trends in the SAP managed hosting arena, myths about SAP managed hosting, and gives advice on creating RFPs and negotiating SLAs.  (PODCAST) READ ABSTRACT |

Get More Value from Audio Conferencing by Citrix Online September 2009 - (Free Research) Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.  (PODCAST) READ ABSTRACT |

Going Lean and Green: SaaS Document Process Automation by Esker Inc. July 2009 - (Free Research) Most companies today recognize the operational efficiencies and benefits to be gained by removing paper from business processes that rely on documents. Read this whitepaper to learn about a document management solution that can automate many of your business processes, removing the need for paper forms, saving you time, and saving you money.  (WHITE PAPER) READ ABSTRACT |

Advanced Consulting Enterprises - Mapping Database Solutions to Your Needs by Oracle Corporation January 2009 - (Free Research) Guardianship Program is involved in all decisions like paying bills, medical treatments, rent for each person in its system and to manage this they implemented an Oracle Database and Oracle Developer Tool.  (CASE STUDY) READ ABSTRACT |

VMware Monitoring with Microsoft System Center Operations Manager: MTT Reduces Costs by Veeam Software November 2009 - (Free Research) Learn how they used the nworks Management Pack (MP) to centralize monitoring of physical and VMware virtual infrastructures, reduce costs of implementing VMware monitoring, and give them the ability to receive performance metrics specific to the VMware virtual infrastructure.  (CASE STUDY) READ ABSTRACT |

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