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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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BLS Telecom Improves Customer Support Management with Sugar Professional by SugarCRM Inc.

November 08, 2010 - (Free Research)
This case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management. 
(CASE STUDY) READ ABSTRACT |

Shenzhen Telecom by Pitney Bowes Group 1 Software

July 2008 - (Free Research)
Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. 
(CASE STUDY) READ ABSTRACT |

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics

April 2011 - (Free Research)
This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process. 
(EGUIDE) READ ABSTRACT |

Client Case Study: Bouyges Telecom by IBM

July 2011 - (Free Research)
In this case study, Bouygues Telecom uses an analysis platform to help it proactively uncover online and in-store fraud by consumers, dealers and organized crime groups, and prevent the subsequent loss of products and revenue. 
(WHITE PAPER) READ ABSTRACT |

Winning the Future: The Business Case for Rapid Transformation by Progress

August 2009 - (Free Research)
Transformation has become an overused buzzword, but its real meaning remains important. Under the microscope, operations transformation is about integrating operations silos and processes, merging disparate units in the wake of acquisitions, and reducing operational expenses. 
(EBOOK) READ ABSTRACT |

Using the F5 Acopia ARX for Automated Storage Tiering by F5 Networks

September 2008 - (Free Research)
IT organizations have the challenging task of managing an ever increasing amount of file data. The F5 Acopia intelligent file virtualization solution provides an automated tiering approach, without the drawbacks associated with other solutions. 
(WHITE PAPER) READ ABSTRACT |

General Computing Controls Insight for PeopleSoft by Approva Corporation

January 2007 - (Free Research)
Approva's General Computing Controls Insight for PeopleSoft monitors configurable settings within PeopleSoft Enterprise and automatically alerts you of inappropriate values or changes in system settings which could lead to control violations. 
(DATA SHEET) READ ABSTRACT |

Anticipating the Bandwidth Bottleneck by Motorola, Inc.

December 2008 - (Free Research)
This paper examines trends in consumer content consumption and projects the future bandwdith requirements of broadband connections to the home. 
(WHITE PAPER) READ ABSTRACT |

Get Personal: Capitalize on Your Subscriber Data with a Unified User Profile by Hewlett-Packard Company

November 2008 - (Free Research)
This IDC white paper discusses the role of user profile management in the telecom industry. Service providers' (SPs) efforts to manage, capitalize on, and provision user information across multiple databases are critical to fuel applications-led services. 
(WHITE PAPER) READ ABSTRACT |

Virtualization Solutions from Sun Microsystems: I Remember When Being Green Meant Compromise by LEGACY - DO NOT USE - Insight

June 2008 - (Free Research)
For every area of your datacenter, Sun Professional Services has created a tailored assessment service. 
(WHITE PAPER) READ ABSTRACT |

FCR Done Right! by Enkata Technologies

April 2012 - (Free Research)
Access this white paper to learn how to build an operational FCR program without sacrificing your budget. 
(WHITE PAPER) READ ABSTRACT |

Customer Value Enhancement: Linking Strategy & Operations for Better Loyalty and Margins by SAP America, Inc.

September 2010 - (Free Research)
CVE is a predictive, adaptive approach to linking front and back office functions through the prism of advanced business intelligence and analytics. Read this paper to learn how to link strategy and operations with CVE for better customer loyalty and margins. 
(WHITE PAPER) READ ABSTRACT |

How to Get the Cisco Tech Support You Need, Online by Cisco Systems, Inc.

January 2011 - (Free Research)
IT and telecom staff in small businesses (up to 250 employees) meet up at what Google Analytics reports is one of the most popular support sites of its size—the Cisco Small Business Support Community. Whenever you need technical support, or want to learn more about your technology, connect with the community and get support. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

General Backup Purchasing Considerations by Quantum Corporation

December 2008 - (Free Research)
This chapter discusses the process of evaluating and purchasing backup products. Also discussed are the issues to be aware of during this process, such as recovery deadlines, scalability, security, and more. 
(WHITE PAPER) READ ABSTRACT |

CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com

August 2010 - (Free Research)
As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers. 
(WHITE PAPER) READ ABSTRACT |

How to Profit in a Downturn: 4 Customer-centric Strategies for Growth in a Challenging Market by Pivotal CRM, a CDC Software solution

February 2009 - (Free Research)
In this white paper, learn how your organization can use customer-centric strategies and CRM tools to maximize the value and loyalty of your customer base. Gain insight into new areas of opportunity and do more with less in a time of economic uncertainty. 
(WHITE PAPER) READ ABSTRACT |

Getting a Head Start in Software Asset Management: Managing Software for Improved Cost Control, Better Security and Reduced Risk by Centennial-Software

July 2008 - (Free Research)
This white paper provides a general overview of SAM benefits, and then addresses the specific issues involved in getting SAM up and running in your organization. 
(WHITE PAPER) READ ABSTRACT |

MPEG-4 Over IP Networks by Motorola, Inc.

December 2008 - (Free Research)
This paper describes the technology behind the efficiency gains that are realized using MPEG-4 as a video compression technology for real time content distribution networks. 
(WHITE PAPER) READ ABSTRACT |

Guide to Bandwidth Expansion by Motorola, Inc.

December 2008 - (Free Research)
This guide reviews the shift in the dynamics of competitor activity and evolving services which are creating the pressing need for operators to generate more bandwidth. 
(WHITE PAPER) READ ABSTRACT |

Network Faxing and HIPAA: Security and Privacy in the Health Care Industry by Castelle

January 2007 - (Free Research)
The Health Insurance Portability and Accountability Act (HIPAA) prescribes new health care industry rules and recommendations for the handling and transmission of patient health information. 
(WHITE PAPER) READ ABSTRACT |

Enhanced faxing and PDF creation with 2007 Microsoft Office System & Exchange Server 2007 by Equisys Inc.

February 2008 - (Free Research)
Learn the limitations of fax implementations and how to overcome them, problems with document creation and delivery, and factors to consider if you decide to use a third party. 
(WHITE PAPER) READ ABSTRACT |

Introducing File Area Networks First Edition Your First Look at FAN Technology by Brocade

March 2008 - (Free Research)
This book contains information about File Area Networks (FANs) in general, and specific information about FANs built with Brocade products and is also designed to be useful as a desktop reference for FAN administrators. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Securing Exchange Email When Using a Hosted Email Solution by USA.NET, Inc.

January 2007 - (Free Research)
For SMBs and large enterprises seeking secure, affordable Exchange email hosting, USA.NET offers a comprehensive blend of best security practices and best-of-breed technology. 
(WHITE PAPER) READ ABSTRACT |

Global Best Practices in Email Security, Privacy and Compliance by Proofpoint, Inc.

August 2008 - (Free Research)
A new generation of email security solutions is needed to meet the challenges of growing message traffic, rapidly-evolving security threats and increasingly complex data protection and privacy regulations. This paper examines such a solution. 
(WHITE PAPER) READ ABSTRACT |

Testing Embedded Systems: Do You Have the GuTs for It? by IBM Software Group

March 2008 - (Free Research)
This article is a general introduction to the testing of embedded systems, and will be followed over the course of the year by more articles focusing on some of the topics discussed. 
(WHITE PAPER) READ ABSTRACT |

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