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EDM: A Systematic Approach to Smarter Decisions by FICO

March 2008 - (Free Research)
This white paper details the benefits associated with Enterprise Decision Management (EDM). Discover how to automate, improve and connect critical decisions for enhanced business performance. 
(WHITE PAPER) READ ABSTRACT |

Certifiedmail Managed Service by DataMotion

February 2011 - (Free Research)
Schalleur, Devine & Surgent (SDS) is a mid‐sized Certified Public Accounting agency with over 30 employees comprised of CPAs and other certified professionals based in Devon, Pennsylvania. 
(WHITE PAPER) READ ABSTRACT |

Butler County’s Iron Mountain Houses Some of U.S.’s Most Amazing, Priceless Treasures by Iron Mountain

November 2013 - (Free Research)
This news story describes why Iron Mountain's Butler County, Pennsylvania data center facility is ideal for storing and preserving your business-critical data. Learn why this facility is trusted to securely store everything from the original prints of classic movies to a huge variety of documents and records. 
(WEBCAST) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

AccuWeather Case Study: Keeping cool about custom weather forecasts by Dell, Inc. and Intel®

October 2012 - (Free Research)
This informative paper explores how one company consolidated its legacy servers onto a combination of new servers and processors supported by a next-generation SAN built for today's VMware environments. Read on to discover how they were able to save space, power and a lot of IT staff time. 
(CASE STUDY) READ ABSTRACT |

Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch by Exstream Software

April 2008 - (Free Research)
Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ... 
(CASE STUDY) READ ABSTRACT |

Integrating the Finance organization for global business: Important implications for CIOs by IBM

February 2009 - (Free Research)
This paper looks at the growing alignment between the financial and technical disciplines. It examines the results of the Global CFO Study 2008 in the context of IT, identifying the critical implications for CIOs, and the need for a strategic partnership with CFOs and more ongoing collaboration between Finance and IT. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Children’s Hospital of Philadelphia by HP and Microsoft

May 2011 - (Free Research)
A department of The Children’s Hospital of Philadelphia sought to improve its data analysis and operational management processes. They implemented a management solution based on Microsoft BI technologies and gained more insight into its data and has automated reporting processes, which reduced laboratory result turnaround times by 50 percent. 
(CASE STUDY) READ ABSTRACT |

eBook: Best Practices for DB2 on z/OS Performance by BMC Software, Inc.

April 2009 - (Free Research)
This book contains general information about improving performance for DB2 on z/OS and specific information about how BMC products help improve performance. 
(EBOOK) READ ABSTRACT |

ReferenceWare by SkillSoft Corporation

ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment! 
(SOFTWARE PRODUCT)

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations. 
(ASP & SOFTWARE PRODUCT)

Telecom Switches Emphasis: Preliminary Analysis of the 2007 Telecom Executive Survey by IBM Line of Business

June 2008 - (Free Research)
To remain competitive as industry boundaries blur, telecom providers recognize the need for new business models and other capabilities beyond their traditional strengths, learn more by downloading this IBM white paper. 
(WHITE PAPER)

Telecom network vision: New service needs drive change to telecom data center architecture by Alcatel-Lucent

September 2011 - (Free Research)
This expert E-Guide takes a look at the big changes in telecom network management and what you can do to prepare for and adjust to changes in the traditional telecom data center architecture. 
(EGUIDE) READ ABSTRACT |

Telecom Switches Emphasis: Preliminary Analysis of the 2007 Telecom Industry Survey by IBM

May 2008 - (Free Research)
As revenues from traditional telecom services decline, the continual erosion of technology barriers to adjacent industries offers the prospect of new markets for telecom providers. 
(WHITE PAPER)

BLS Telecom Improves Customer Support Management with Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)
This case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management. 
(CASE STUDY) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Common Telecom Challenges and How to Overcome Them by Unimax

September 2013 - (Free Research)
This white paper details the day-to-day challenges telecom and IT departments face and how leveraging advanced technology together with an innovative approach to solving those telecom challenges simplifies moves, ads and changes (MACs) for help desk agents to understand and execute. 
(WHITE PAPER) READ ABSTRACT |

Portugal Telecom Optimizes Its Data Center to Serve Expanding National Telco Market with Parallels by Parallels, Inc.

April 2010 - (Free Research)
Read this case study to learn the benefits of choosing Parallels Sitebuilder solution for Portugal Telecom's internet services future as well as the automation benefits of increased revenue, a decrease in operation costs, and a decreased time-to-market for customized service plans. 
(CASE STUDY) READ ABSTRACT |

TEM for IP Readiness by AnchorPoint

August 2008 - (Free Research)
AnchorPoint TEM solutions provide a business process foundation for companies to systematically prioritize, address and assess their telecom spend - and apply the technologies and services that will yield the highest ROI. 
(WHITE PAPER) READ ABSTRACT |

Telecom Carrier Offers First-of-its-Kind Cloud Security Solution by Cisco Systems, Inc.

July 2012 - (Free Research)
This case study demonstrates how one telecom provider developed an intelligent visual data analysis engine that allowed them to identify voice and data threats in real time. This provided them with a holistic view of their network environment while bolstering overall data security by securing the voice network. 
(CASE STUDY) READ ABSTRACT |

Mass-Market Broadband in High-Growth Markets by Alcatel-Lucent

March 2009 - (Free Research)
This paper highlights how important it is for telecom service providers to deliver broadband services beyond the profitable hotspots of advanced business users and high-income residential users to reach the mass market, as well as detailing a suggested solution. 
(WHITE PAPER) READ ABSTRACT |

Shenzhen Telecom by Pitney Bowes Group 1 Software

July 2008 - (Free Research)
Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction. 
(CASE STUDY) READ ABSTRACT |

Neusoft Telecom BSS Virtualized Application Performance on the Intel® Xeon® Processor 7500 Series using VMware vSphere 4 by Intel

May 2010 - (Free Research)
This paper discusses how Intel and Neusoft took advantage of the performance and scalability of Intel® Xeon® processor 7500 series-based servers to address some of the critical challenges in the telecom industry. 
(DATA SHEET)

Is the Back Office Ready for a Technology Refresh by Transverse

May 2009 - (Free Research)
In order to remain competitive and grow, service providers must increase revenue through value-added services and build innovative new business models, while reducing capital and operating expenses. Read this presentation transcript, taken from the mediacast of the same name, to learn more. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Next-gen telecom testing tools evolve for NGN services, IMS networks by Mu Dynamics

April 2011 - (Free Research)
This e-guide discusses the convergence of voice, video and data on IP Multimedia Subsystem (IMS) networks and how it is driving the need for testing tools that are up to speed. Find out what key players are doing to keep pace and how integrated platforms may eliminate the need for multiple telecom testing tools and simplify the process. 
(EGUIDE) READ ABSTRACT |

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