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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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A Focus on Front-End Acceleration to Speed Web Performance by Limelight Networks, Inc.

April 11, 2014 - (Free Research)
The following white paper explores what companies need to do to ensure the performance of web and mobile applications. Uncover how front end acceleration can help achieve the desired speed, which technologies make this goal a reality, and how to apply the front end acceleration to 3 key areas. 
(WHITE PAPER) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9

May 10, 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations. 
(EGUIDE) READ ABSTRACT |

Oracle Business Intelligence Applications Overview by Oracle Corporation

January 22, 2011 - (Free Research)
This paper explains how Oracle Business Intelligence (BI) Applications are complete, prebuilt BI solutions that deliver intuitive, role-based intelligence for everyone in an organization - from front line employees to senior management - that enable better decisions, actions, and business processes. 
(WHITE PAPER) READ ABSTRACT |

IT as a driver of M&A success by ComputerWeekly.com

March 09, 2012 - (Free Research)
IT considerations are not given adequate attention or rigour in the due diligence prior to mergers and acquisitions, this report from Ernst & Young reveals. 
(IT BRIEFING) READ ABSTRACT |

Virtualization - Aligning IT Supply With Business Demand by Arrow ECS HP Group and Intel

October 01, 2005 - (Free Research)
Virtualization allows you to dynamically allocate and manage resources in a utility-like way. It helps you break down the rigid IT structures that inhibit business agility. Virtualization also helps you increase utilization of valuable computing resources. 
(WHITE PAPER) READ ABSTRACT |

The New World of Mobility Management by Aruba Networks

March 31, 2013 - (Free Research)
This resource offers key information IT professionals can use to set their plans for mobility on the right track. Read on to discover the 3 phases to mobilizing a business, the functions of Enterprise Mobility Management, and a Mobile Management needs checklist. 
(WHITE PAPER) READ ABSTRACT |

Three Improvements You Can Make Right Now to Enhance Your Customer's Experience. by Cisco Systems, Inc.

October 2008 - (Free Research)
This document explains the three steps you can take to help ensure a positive Web experience for your customers. 
(WHITE PAPER) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Mobile Device Support by LogMeIn, Inc.

February 2012 - (Free Research)
Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter. 
(WHITE PAPER) READ ABSTRACT |

Optimizing the application testing of your siebel CRM environment - IT Briefing by HP and Infosys

October 2008 - (Free Research)
This paper is based on a SearchSoftwareQuality.com presentation, "Optimizing the Application Testing of Your Siebel CRM Environment," sponsored by HP and Infosys. 
(E-LEARNING TUTORIAL) READ ABSTRACT |

Long-Term Data Protection and Retention: Finding the Correct Balance by Quantum Corporation

March 2009 - (Free Research)
Tape remains the most cost effective, energy efficient and reliable program technology for storing large amounts of inactive, off-line or near-line data while complimenting disk-based data protection and retention solutions. Read this paper and find out why. 
(WHITE PAPER) READ ABSTRACT |

Optimizing the Application Testing of Your Siebel CRM Environment by Hewlett-Packard Company

October 2008 - (Free Research)
This paper is based on a SearchSoftwareQuality.com presentation, “Optimizing the Application Testing of Your Siebel CRM Environment,” sponsored by HP and Infosys. 
(WHITE PAPER) READ ABSTRACT |

Process Automation for the Twenty-Ten Decade: The Automation of Business Technology by Network Automation, Inc

October 2010 - (Free Research)
This paper discusses the need for business process automation and how it can make your company vastly more efficient. Continue reading to learn how to stay ahead of the curve on process automation during the twenty-ten decade. 
(WHITE PAPER) READ ABSTRACT |

Frost and Sullivan Best Practices Research: 2013 Global Workload Management Technology Innovation Award by Genesys

August 2013 - (Free Research)
Managing each customer service agent's workload has become a priority for customer-focused companies, as more customers and more channels of communication are common. In this resource, explore how successful workload management can help your service organization address the challenges of modern customer relationship management (CRM). 
(WHITE PAPER) READ ABSTRACT |

Driving Revenue Through CRM Integration by Marketo

June 2013 - (Free Research)
In this helpful resource, discover four keys to establishing successful integration of your CRM system and marketing automation. Explore how your sales, marketing, customer service, and accounting teams can work together to close the loop of great customer experience. 
(WHITE PAPER) READ ABSTRACT |

Spotlight on IT - Sustained Growth through Operational Excellence by SAP America, Inc.

July 1967 - (Free Research)
This paper-one of four function-specific papers-is based on the IT responses and follow-up interviews with technology executives who participated in the 2008 Economist Intelligence Unit operational excellence survey sponsored by SAP. 
(WHITE PAPER) READ ABSTRACT |

Forming an Agile IT Function by Hewlett-Packard Company

November 2013 - (Free Research)
This brief resource explores the important considerations that CIOs need to keep in mind when taking steps to bring in agility into IT function. Learn how to form a roadmap to IT success by reading on now. 
(WHITE PAPER) READ ABSTRACT |

5 Best Practices for Smartphone Support: The Enterprise Guide to Smart Support for Smart Devices by LogMeIn, Inc.

April 2011 - (Free Research)
This paper features real-world examples from US enterprises on how the benefits of keeping mobile devices functioning without interruption are felt on every level of business. 
(WHITE PAPER) READ ABSTRACT |

HP Publishes First Social eBook On Next-Generation Enterprise with Jive-Powered Customer Community by Jive Software

June 2013 - (Free Research)
In this resource learn about HP's Enterprise 20/20, a collaborative online experience that features a social ebook and Jive-powered public community, where community members participate in a wide variety of discussions about the future of the world, technology and business. 
(WHITE PAPER) READ ABSTRACT |

The Future of Unified Communication: What’s in Store? by Sprint

May 2012 - (Free Research)
This expert E-Guide from SearchUnifiedCommunications.com takes a look at the coming decade and what you can expect from the world of communications and collaboration by the year 2020. 
(EGUIDE) READ ABSTRACT |

Creating an Effective Security Operations Function by RSA, The Security Division of EMC

October 2008 - (Free Research)
Read this white paper to understand all the activities and roles in a security operations function - your first step in making those operations more effective and efficient. 
(WHITE PAPER) READ ABSTRACT |

Cisco ScanSafe and AVC Support Cloud Intelligent Network by Cisco Systems, Inc.

July 2012 - (Free Research)
This case study showcases how, in just two years, Cisco was able to move their enterprise resource planning (ERP), sales force management (SFA) and customer relationship management (CRM) applications to a private cloud. Along with leveraging public cloud software as a service, Cisco significantly reduced TCO and boosted their agility. 
(CASE STUDY) READ ABSTRACT |

Gartner: Deriving value from Big Data for CRM by ComputerWeekly.com

May 2013 - (Free Research)
Kimberly Collins, research vice-president of Gartner highlights the critical steps organisations should to take to integrate big data into Customer Relationship Management (CRM). 
(ESSENTIAL GUIDE) READ ABSTRACT |

Size DOES Matter - When Choosing the Right ERP Solution by Xperia

May 2006 - (Free Research)
In regards to Enterprise Resource Planning, customer-supplier relationships are more important for small-to-medium manufacturers than large ones, because small-to-medium manufacturers tend to have few IT resources, and rely more on the software supplier. 
(WHITE PAPER) READ ABSTRACT |

WEALTH MANAGER'S TAKE ON OUTSOURCING by Wipro Technologies

February 2008 - (Free Research)
Wealth managers can ensure success of outsourcing relationships by ensuring a stringent service provider selection program based on service providers' processes, quality standards, cost efficiency and knowledge. 
(WHITE PAPER) READ ABSTRACT |

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