The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

Gaining Greater Performance and Flexibility from Next Generation IT Outsourcing by CompuCom Systems Inc. June 2008 - (Free Research) This paper explains about how to gain greater performance from your IT service provider and benefit from emerging trends that are becoming a part of next generation IT outsourcing. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

How to Succeed with Offshore Software Testing When Almost Everyone Else Fails by TESTCo (E-mail this company) August 2007 - (Free Research) Offshore software testing projects fail at a greater rate than most other types of offshore projects. Most of the research into this problem points to very generic reasons. This paper identifies why offshore software testing projects fail, quantifies the impact of a failure and gives a list of actions that can prevent failure from happening. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Software Internationalization/Translation/Localization Services by Globalization Partners International Globalization Partners International (GPI) provides Global Translation, Localization (L10N) and Internationalization (I18N) services into over 50 languages helping companies develop global software.  (SERVICE) GO TO DETAILED REPORT

Website Internationalization/Translation/Localization Services by Globalization Partners International Website Internationalization (I18N) projects are completed by professional, website I18N teams who are experienced in Multilingual Website Development Strategy and Planning, Internationalization (I18N)Assessments, Education, Implementations, and Testing.  (SERVICE) GO TO DETAILED REPORT

Top 5 Online Billing Capabilities in the Communications Sector for the Ultimate User Experience by Pitney Bowes Group 1 Software June 2008 - (Free Research) Listen to this educational podcast now to discover the essential capabilities needed to help speed cash flow, reduce customer service costs and churn, and stay connected to customers. (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

FPGAs - Under the Hood by National Instruments March 2008 - (Free Research) This white paper is intended for the nondigital designer who wants to understand the fundamental parts of an FPGA and how it all works "under the hood." (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Mitigating Supply Chain Risk Using Collaborative Technology by InfinityQS (E-mail this company) May 2007 - (Free Research) This whitepaper addresses the trends surrounding Supply Chain Risk Management (SCRM) and the strategies that manufacturers are using to mitigate risk from their supply network. It contains a case study about how one manufacturer is viewing real-time, live quality data from its global supply network. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Seven Keys to World Class Manufacturing by Infor March 2007 - (Free Research) How can your company become & remain world class? This document outlines seven keys to becoming a world-class manufacturer & specific actions that can be addressed & accomplished in your company. Each is presented with a brief discussion & examples of its impact on a manufacturing organization & its competitiveness. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Increase Operational Efficiency by Outsourcing by Cisco Systems, Inc February 2008 - (Free Research) There are only so many hours in the day, do you really want your employees spending valuable time managing your business's information technology (IT) system? (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Peak Efficiency: Streamlining Small and Mid-Sized Businesses by Cisco Systems, Inc February 2008 - (Free Research) Join us as we examine ways to improve efficiency through outsourcing or out-tasking, plus, special guests discuss how and why to go multinational the day you open your doors. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

SoftBrands: YOUR AMBASSADOR TO CHINA by SoftBrands, Inc. March 2008 - (Free Research) Softbrands drives projects that range from single- to multi-site deployments. Explore how Softbrands can help you implement SAP applications and can provide direct sales, support services, product implementation, development and helpdesk resources. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Successful Offshore Outsourcing for Small to Mid-size Businesses by Trigent Software October 2007 - (Free Research) The mounting cost of IT services puts considerable pressure on the financial and staff resources of small & mid-size businesses. This paper discusses why these companies have been slow to embrace offshore outsourcing. It explores how small firms can implement an offshore outsourcing strategy to reap the same advantages as their larger counterparts. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

State of IT Outsourcing by CRMindustry.com (E-mail this company) October 2006 - (Free Research) Outsourcing some of the IT Portfolio remains a direction that a majority of companies will continue to invest in as part of their overall smartsourcing or strategic sourcing strategy. Read the results of Supportindustry.com's survey on the state of IT Outsourcing to learn more. (ARTICLE) READ ABSTRACT | GO TO ARTICLE

Mitigating Risk in Offshore Software Development by Trigent Software October 2007 - (Free Research) In the last ten years, the world has seen an exponential rise in offshore development. While larger businesses have embraced offshoring in a big way, smaller businesses still shy away from it. They associate several risks with the process. This paper discusses real and perceived risks in the offshoring process along with ways to minimize them. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Outsourcing Network Security Protection: The Smart Option by Alcatel Lucent January 2008 - (Free Research) This white paper: • Describes the current state of security threats to organizations • Presents the benefits associated with outsourcing security protection • Describes the current most efficient and effective security solutions available from a managed security service provider (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

New Business Models for Converging Communications - Transforming the Enterprise by Alcatel Lucent January 2008 - (Free Research) As networks converge, corporate technology is evolving and becoming more complex. Converged voice, data, and video communications are fundamental to achieving the CEO's desired business value, and must be designed to integrate with business processes. This transformation creates new network and operations management challenges. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How to Protect Your Critical Resources with Identity-based Access Control by AEP Networks April 2008 - (Free Research) This paper addresses the concerns facing network security architects and introduces AEP IDpoint as an advanced IBAC solution that meets datacenter security needs and satisfies modern business security challenges. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Hosted CRM vs. In-House: Which Direction Should Your Company Take? by CRMindustry.com (E-mail this company) January 2005 - (Free Research) One of the most animated arguments over the last couple of years has centered on whether to deploy CRM technologies in-house or "rent" them, outsourcing their implementation to an application service provider. Whatever options customers choose, CRM deployments are moving beyond the less-than-stellar early years to deliver some real, provable ROI. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Demystifying Data Loss Prevention: Requirements for Comprehensive Protection by DynTek Inc. / McAfee May 2008 - (Free Research) Learn how Data Loss Prevention (DLP) technology provides unprecedented visibility intohow data is used, and by whom, why, and when. With this insight, you can define and enforce data usage policies that help prevent both accidental and malicious data loss. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Effective Field Service Outsourcing and Channel Management Strategies by SERVICEPower. February 2008 - (Free Research) Bookended by the OEM and the end-customer, service networks can be comprised of multiple organizations like 3PLs, contract field service outfits, contract manufacturers, distributor partners, and even other OEMs. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enable Project-Centric Manufacturing with Business Software by IFS July 2008 - (Free Research) Project-centric manufacturing business models that involve outsourcing and short product lifecycles expose manufacturers to a number of risks they were not vulnerable to previously. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Coming Carrier Network Infrastructure - A Very Different Landscape New Partnerships, New Business Models for Tomorrow's Telcos by Alcatel Lucent May 2008 - (Free Research) To compete in this new environment, operators are rethinking their business models and are turning to outsourcing arrangements as a way to enhance their competitive positioning. Ownership of the network infrastructure is increasingly being viewed a… (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Taming Transactional Email - Tips to Gain Control and Determine if Outsourcing Makes Sense by Silverpop Systems, Inc. (E-mail this company) September 2007 - (Free Research) While commercial emails are increasingly ignored or considered spam, recipients say transactional messages are most worth reading. The challenges associated with triggered or transactional email programs are numerous. This paper reviews the steps necessary to implement a transactional email marketing campaign and methods for easing implementation. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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