This 2-minute video highlights some of the more significant trends in health IT today. Within, learn how touch-screen technology and tablet devices are changing the face of health care, allowing caregivers and patients to encounter a much richer, more interactive – and, ultimately, better overall – experience. 

This paper explains how to move the contact center beyond operational efficiency to business effectiveness and provides best practices employed by businesses that already operate their contact centers as profit centers and touching on the technology that makes it possible. Read on to learn how to transform your contact center into a profit center. 

Companies are still deciding if a virtual desktop infrastructure (VDI) has a place in their organizations. This expert e-guide from SearchVirtualDesktop.com explains how to calculate the return on investment from VDI to determine if this technology makes sense for your organization. 

IBM surveyed more than 30,000 consumers in the United States, Canada, United Kingdom, Brazil, India and China for this report on shopping preferences. Read this report to learn why technology makes consumers smarter, more connected and more certain about what they want. 

Symmetra Power Array was designed to fit all these customer expectations. It the world's first redundant, scalable, user-serviceable, and manageable power protection solution. 

Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations. 

Application performance can be dramatically increased using a solid state disk. This Texas Memory Systems’ paper introduces solid state disks and includes a comparison of methods for increased application performance. 

Apposite's Linktropy WAN emulators simulate bandwidth, latency, jitter, loss, congestion, and other important link impairments to test applications in the lab and under a spectrum of real-world conditions. Through an intuitive, browser-based graphical interface, you can still install the Linktropy WAN emulator and begin testing within minutes. 

HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business. 

VoIP with UC can transform a business across four dimensions: lower costs, higher productivity, better customer service, and higher revenues. It can make a small business appear big, and help it outperform larger competitors. There are several ways to implement VoIP. Read this paper to determine which way is best for your business. 

This week’s Computer Weekly asks what chancellor George Osborne's Budget means for the UK IT community and if he can deliver his goal to make Britain "the technology centre of Europe". Also you'll find the final part of our private cloud Buyer's Guide and we examine the options for choosing the right WAN optimisation strategy. 

Organizations in all industries and of all sizes are turning to business intelligence (BI) and data warehousing (DW) technologies and services to either automate or support decision-making processes. 

In this week’s Computer Weekly, we mark the 10th anniversary of Microsoft’s Bill Gates announcing the Trustworthy Computing initiative, and ask if it has made IT more secure. We look at what Oracle’s latest developments mean for its software users running rivals’ servers, and conclude our Buyer’s Guide to IT consumerisation. Download the issue now.