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Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 11, 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
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Adaptec Intelligent Power Management: Reducing IT Costs and Storage Power Consumption by Up to 70% by Adaptec, Inc.

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The challenge of saving power while maintaining server performance has become a primary concern within the IT environment. But, the latest generation of Adaptec RAID controllers provides Intelligent Power Management software and supports a variety of techniques that, together, enable significant savings without compromising performance. 
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Email Recovery & Management Software by Ontrack® PowerControls™ by Kroll Ontrack

Email administrators and other I.T. professionals have access to valuable email recovery and repair solutions from Kroll Ontrack. 
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Optimize Data Management for Smarter Healthcare E-Book by IBM

March 18, 2011 - (Free Research)
This e-book will examine the challenges healthcare organizations face today — and how data management techniques can help them deliver better care now and in the future. 
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June 2008 - (Free Research)
This white paper discusses how to optimize requirements gathering and documentation through the integration of use case, storyboarding and prototyping. 
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Driving Business Agility via a Software Supply Chain by Black Duck Software

July 2008 - (Free Research)
The purpose of this white paper is to lay out software development "supply chain" strategies, to nurture community culture, and to discuss techniques to improve code usage as software creation evolves toward greater complexity. 
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Lean Development Governance by IBM

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April 2012 - (Free Research)
There are substantial security benefits to developers and security personnel working together, yet they are often viewed as being like oil and water. In this paper, discover how to integrate software development and security effectively and pain-free by using the right tools and techniques. 
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Optim™ Data Privacy Solution by IBM

The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives. 
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Database Middleware: Struggling with Performance? by Progress DataDirect

February 2011 - (Free Research)
Drivers are an important component of database middleware, but they don’t work in isolation. They’re part of a multi-layered architecture that handles the communication between a database application and the database management software. Learn how these layers influence performance and how to optimize efficiency for data requests and responses. 
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Empowering the DBA Tools to Manage Data Throughout Its Lifecycle E-Book by IBM

March 2011 - (Free Research)
This guide serves to show you how DBAs can solve some of the complex challenges associated with your changing databases, while optimizing database operations and ensuring business continuity. 
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Telephone Reliability for Alarm Notification: Where Have All the Landlines Gone? by Sensaphone

June 2008 - (Free Research)
This paper discusses why timely and reliable alarm notification is part of a successful remote monitoring program and discusses the factors to consider when selecting a remote monitoring system. 
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ALM and Agile Strategies E-Zine Issue 1 by CA Technologies.

February 2012 - (Free Research)
Using modern-day Agile techniques such as automation and cloud hosting solutions, today’s IT leaders have opportunities to reap better returns on their ALM investments. In this issue, experts will share source code control system automation strategies, hosting options for code repositories and trends in requirements management tools. 
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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells. 
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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
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Nimsoft Monitor for Microsoft Applications by Nimsoft, Inc.

July 2012 - (Free Research)
Discover how a US based cloud computing and managed service provider benefited from proactively managing their applications with a next-generation strategy. Find out how this innovative approach allowed them to improve efficiency by 15-20%. 
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Avaya CS 1000: Defining Calling Line Identification Numbers by Global Knowledge

May 2013 - (Free Research)
This white paper describes a two-part process used to define CLID information for both emergency and non-emergency calls. The first part involves defining the number(s) that will be sent to the called party. The second part of the process involves assigning the CLID entry to an analog telephone or to a key on a digital or IP telephone. 
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Evaluating Financial Management Software ...Is it time for a change? by Microsoft

March 2008 - (Free Research)
Financial management software that becomes disjointed can impact the success and profitability of any business. Read this paper to learn how your business can streamline processes to manage accounting, project management, payroll and human resources. 
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Session Initiated Protocol (SIP): A Five-Function Control Protocol by F5 Networks

August 2007 - (Free Research)
The intent of this paper is to offer the reader a basic understanding of the Session Initiated Protocol. SIP is the conduit that will bring together the enterprise and telecommunications to provide IP-based communications. 
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Cloud Management Software: What’s in it for IT? by IBM

December 2012 - (Free Research)
Continue on to this expert e-guide that discusses the capabilities of cloud management software that can not only help migrate to a private or public cloud; it's also helpful in optimizing and streamlining virtual desktop management. 
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Performance Testing in the Cloud by CA Technologies.

May 2012 - (Free Research)
Read this expert resource to learn how testing in the cloud is different from traditional quality assurance of applications. Find tips on how to adjust your testing techniques and tests themselves to ensure maximum cloud application performance. 
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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it. 
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Market Trends Driving Financial Management Software by Workday

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Consult this expert e-guide to learn why Software-as-a-Service (SaaS) and mobile financial applications "will see significant growth," according to Forrester Research Inc. Vice President George Lawrie. Additionally, explore the benefits and potential downfalls of integrating financial applications and HR systems. 
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Enterprise Project Management Software by Genius Inside

June 2013 - (Free Research)
Need to improve delivery of your New Product Development or IT projects? With Genius Project you can. Get a 360 degree view of your project and product pipeline, resources, budgets, earnings, and strategic alignment of all of your projects today! 
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