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The Malware Report: Hotel Business Center PCs Strike Again by ESET August 20, 2009 - (Free Research) Matt Grand talks with Randy Abrams about security issues with hotel business center computers. These are public computers and they often have insufficient security features. In this podcast, Randy shares some interesting things he’s found in hotel computers and gives some advice on using them safely.  (PODCAST) READ ABSTRACT |

The Malware Report: Radisson Hotels Exposed by Guest Data Breach by ESET September 23, 2009 - (Free Research) Matt Grand talks with Randy Abrams about a data breach at Radison Hotels. Unfortunately, an unknown number of their guests' credit card numbers were exposed to malicious hackers. In this podcast, Randy dishes out some advice on how to prevent this sort of data breach and what to do in the event that it’s already happened.  (PODCAST) READ ABSTRACT |

Starwood Hotels and Resorts Worldwide Enriches SAP Efficiency with ReadSoft by ReadSoft October 13, 2009 - (Free Research) This paper will give you an overview of how one company's business soared after applying AP processing to their company improved business.  (CASE STUDY) READ ABSTRACT |

Infor CRM Epiphany for Hospitality by Infor CRM July 01, 2009 - (Free Research) Infor CRM Epiphany for Hospitality provides the integrated marketing, customer service, and analytics capabilities hotels, casinos, and other hospitality companies need to deliver exceptional service at every touch point.  (BROCHURE) READ ABSTRACT |

Mobile Workforce Productivity: Securing Mobile Connectivity with Two-Factor Authentication by SafeNet, Inc. November 09, 2009 - (Free Research) Organizations must now implement a secure user authentication system, which includes two-factor authentication, as a means to secure these remote connections to sensitive network resources and applications.  (WHITE PAPER) READ ABSTRACT |

Application Delivery Networks -- Enabling Video Ready Networks by Blue Coat October 22, 2009 - (Free Research) This paper takes a look at some of the advantages of video conferencing in terms of both cost savings and time savings, explains some of the problems and challenges in making video conferencing work, and gives advice for making the network ready to accommodate video conferences.  (WHITE PAPER) READ ABSTRACT |

Top 10 Most Overlooked Causes of Trouble in a Cisco Network by Global Knowledge November 05, 2009 - (Free Research) This white paper is a guide to the top ten causes of trouble in a Cisco network and how to address them, but is not intended to be a troubleshooting guide.  (WHITE PAPER) READ ABSTRACT |

2009 ERP Report: Hospitality and Entertainment by Panorama Consulting Group November 03, 2009 - (Free Research) This part of Panorama’s ERP Report outlines the use of ERP software at companies in the hospitality and entertainment industry, including a comparison of ERP results to other industries. This study includes ERP implementation results surrounding average budget, duration, actual costs, and implementation variables.  (ANALYST REPORT) READ ABSTRACT |

Techniques to Avoiding Disk Bottleneck in the DataDomain File System by Data Domain September 29, 2009 - (Free Research) This paper presents a set of techniques to substantially reduce disk I/Os in high-throughput deduplication storage systems. These techniques are general methods to improve throughput performance of deduplication storage systems.  (WHITE PAPER) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company) WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.  (SOFTWARE PRODUCT)

Just Enough Early Architecture to Guide Development by TheServerSide.com October 21, 2009 - (Free Research) This session is designed to help you capture the best architecture/technical solutions and ensure that they are repeated by all developers.  (VIDEO) READ ABSTRACT |

Internet Gambling Sites: Expose Fraud Rings and Stop Repeat Offenders with Device Reputation by iovation, Inc. June 22, 2009 - (Free Research) This white paper will help you understand what new and innovative techniques can be used to combat online fraud and abuse, and how online casinos can realize a true return on investment by reducing losses from fraud exposure and increasing operational efficiency within the fraud detection process.  (WHITE PAPER) READ ABSTRACT |

Avoiding the Disk Bottleneck in the Data Domain Deduplication File System by Data Domain April 10, 2009 - (Free Research) This paper introduces three techniques employed in the production Data Domain deduplication file system and shows how they can be used to relieve the disk bottleneck.  (WHITE PAPER) READ ABSTRACT |

Application Whitelisting: Enhancing Host Security by McAfee, Inc. October 21, 2009 - (Free Research) This paper explains how whitelisting (accepting only applications and behaviors that are on the approved list and denying everything else) provides a lighter, more agile alternative to blacklisting as a means to protect networks and end points.  (ANALYST REPORT) READ ABSTRACT |

Management Excellence: Leveraging Technology and Techniques by Oracle Corporation November 01, 2008 - (Free Research) One in a series of white papers about management excellence, this white paper describes the techniques and technologies that organizations should master on their way to management excellence.  (WHITE PAPER) READ ABSTRACT |

Cisco IP Phone Features by Global Knowledge February 10, 2009 - (Free Research) This paper explains various features (Softkeys) available to the phone while in a call state.  (WHITE PAPER) READ ABSTRACT |

IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company) March 2008 - (Free Research) IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.  (CASE STUDY) READ ABSTRACT |

The Leader in On-Demand Call Centers: Five9 Product Overview by Five9 September 2009 - (Free Research) Five9 is the leader in on-demand call center products. Watch this overview to learn about all the products Five9 has to offer to help improve your call center operations and learn just how easy it is to use the many products available from Five9.  (PRODUCT OVERVIEW) READ ABSTRACT |

BMC Software Hybrid Copy Techniques by BMC Software, Inc April 2009 - (Free Research) Because organizations are demanding 24x7 availability from their IMS, DB2®, and VSAM applications, it is imperative that those applications do not experience outages. Read this whitepaper to find out how BMC's Hybrid Copy techniques help for faster system recovery in the event of a local outage.  (WHITE PAPER) READ ABSTRACT |

Security in the Call Center: Verifying Customer Identities without the Inconvenience by RSA, The Security Division of EMC September 2009 - (Free Research) Is securing the Call Center possible without impacting the customer experience? This paper discusses the advantages and benefits of using knowledge-based authentication (KBA) to bolster Call Center security over other solutions.  (WHITE PAPER) READ ABSTRACT |

Audio Conferencing 2.0: Control Costs & Simplify Administration by Citrix Online September 2009 - (Free Research) In this paper, we're taking audio conferencing to an entirely new level. Built with Web-based administration and control, HiDef Corporate audio conferencing gives you crystal-clear audio plus the tools to extract maximum value from every call.  (WHITE PAPER) READ ABSTRACT |

Get More Value from Audio Conferencing by Citrix Online September 2009 - (Free Research) Listen to this podcast to hear how all-new HiDef Corporate™ leverages the communicative advances of the Internet and next generation telephony to revolutionize the way call conferencing is administered and billed.  (PODCAST) READ ABSTRACT |

Data Center Automation - Facing the Air of Change by Wipro Technologies June 2009 - (Free Research) Many IT organizations still perform a majority of Data Center administration tasks manually. Today, manual techniques are obsolete as Information Technology is required to manage complex multivendor infrastructures cost-effectively. There is one way to meet this challenge and that is Automation.  (WHITE PAPER) READ ABSTRACT |

Award-Winning VoIP Provider Deploys Five9 in Profit Centers to Launch Marketing Campaigns by Five9 September 2009 - (Free Research) Read case study to learn how Vonage selected the Five9 Virtual Call Center Suite to launch an ambitious campaign to win back over 70,000 customers. Read on to learn how Five9 Virtual Call Center Suite offers superior-quality VoIP, predictive dialer, inbound call capabilities, comprehensive management and customer tracking tools, and more.  (CASE STUDY) READ ABSTRACT |

Comparing Deduplication Approaches: Technology Considerations for Enterprise Environments by SEPATON June 2008 - (Free Research) Deduplication has become an essential tool to control exponential data growth. This article will describe the techniques being used today to deduplicate data and will highlight considerations for choosing the best technology for your environment.  (WHITE PAPER) READ ABSTRACT |

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