Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Best Practices in Using Reputation-based Anti-Spam Services for Email Security by IronPort Systems February 09, 2009 - (Free Research) This white paper discusses the origins of IP reputation services; test results on Cisco IronPort's own reputation service, SenderBase; best practices in using reputation services; and the ROI of reputation services.  (WHITE PAPER) READ ABSTRACT |

Embedding Analytics into Processes by SAS Institute Inc. July 30, 2010 - (Free Research) In their latest book, Thomas Davenport, Jeanne Harris and Robert Morison show how companies apply analytics in their daily operations. We see examples of analytics at work within core processes in a variety of business areas. Read this white paper to learn how embedding analytics into your organization's processes can help you.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Basic Techniques to Prevent Identity Theft and Cybercrime by ArcSight, an HP Company December 10, 2010 - (Free Research) When it comes to cybercrime, identity theft techniques often vary from the technical -- computer forensics -- to the old-school -- calling victims to gather personal information. In this guide, our expert covers basic techniques to prevent identity theft.  (EGUIDE) READ ABSTRACT |

The 10 Best Practices for Performance Management by Gomez August 03, 2009 - (Free Research) Read this paper to learn the 10 best practices in performance management and how to apply them to your company and your online store to increase the overall customer experience, which is important now more than ever.  (WHITE PAPER) READ ABSTRACT |

Avaya Unified Communications Can Reduce Cell Phone Expenses by Avaya Inc. July 2008 - (Free Research) By converging real-time, near-real-time, and non-real-time business communication applications, Avaya Intelligent Communications can dramatically reduce cell phone expenses, taking Unified Communications to the next level.  (WHITE PAPER) READ ABSTRACT |

The Definitive Guide to Windows Application Server and Backup 2.0 - Chapter 3: Whole Server Backups by AppAssure Software, Inc. September 2009 - (Free Research) Ready to start ensuring solid backups in your environment, the Backup 2.0 way? That's what this chapter is all about, and what I call "whole server backups" is definitely the right place to begin. In this chapter, we'll discuss all the most common types of servers, what their native solutions look like, and assemble a Backup 2.0 wishlist.  (WHITE PAPER) READ ABSTRACT |

Optim™ Data Privacy Solution by IBM The Optim™ Data Privacy Solution de-identifies application data so that it can be safely used in testing or training environments. By substituting fictionalized yet realistic data for confidential information, Optim enables sites to test effectively while supporting privacy compliance initiatives.  (SOFTWARE PRODUCT)

Whirlpool: Quality Means Loyalty by SAS Institute Inc. September 2008 - (Free Research) Running SAS Warranty Analysis on the SAS Enterprise BI Server enhances Whirlpool's investment in an SAP R/3 operational environment for in-depth analysis and easy reporting on issues.  (CASE STUDY) READ ABSTRACT |

Solutions to the Infrastructure Gap: The Good, The Bad, and The Ugly of First-Generation Network Technologies by TELoIP Inc. January 2011 - (Free Research) With the increase in demand for Internet applications, organizations are struggling to find the performance they require in their networks without increasing costs. This paper examines the benefits and detriments of Bonding, Load-Balancing, and MPLS network technologies.  (WHITE PAPER) READ ABSTRACT |

Business Skill Courseware by SkillSoft Corporation SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.  (ASP & SOFTWARE PRODUCT)

5 Things You Must Do Before Letting Your Employees Work From Anywhere by Dell, Inc. and Intel® June 2012 - (Free Research) This webcast explores how businesses can leverage the latest technologies to transform their workplaces and create collaborative, mobile and productive environments. Learn about the benefits of implementing a connected workplace strategy.  (WEBCAST) READ ABSTRACT |

IOUG 2011 Survey: The Petabyte Challenge: 2011 IOUG Database Growth Survey by Oracle Corporation December 2011 - (Free Research) Download this complimentary copy of the 2011 IOUG Data Security Survey Report to see how your organization's data protection practices measures up.  (WHITE PAPER) READ ABSTRACT |

IOUG 2011 Survey: The Petabyte Challenge: 2011 IOUG Database Growth Survey by Oracle Corporation October 2011 - (Free Research) More than 300 database and information security professionals were recently surveyed on their data security practices. The results were disturbing with 60% saying that a data breach is likely over the next 12 months. Download this complimentary copy of the 2011 IOUG Data Security Survey Report and see how your organization measures up.  (WHITE PAPER)

Infosec 2012: How to help your organisation deal with next-generation Cyber attacks by Hewlett-Packard Limited June 2012 - (Free Research) Featuring highlights from the Infosec Europe 2012 conference in London, this e-guide explores why a new approach to security – one that leverages forensic analysis to detect existing and emerging threats – is in need. In addition, explore the role the government is planning on playing in raising cyber security awareness in UK businesses.  (EGUIDE) READ ABSTRACT |

Cloud Cover for the Call Center: Meeting Demands Intelligently and Efficiently by Oracle Corporation March 2012 - (Free Research) This paper covers many of the complications and complexities of managing a call center. It explores the various solutions available and offers pros and cons to each of the options. It shows the positive financial impact picking the right choice can have.  (WHITE PAPER) READ ABSTRACT |

Dialing for Dollars: Nine Tips on Call Prospecting by Cisco Systems, Inc. January 2011 - (Free Research) The truth about effective call prospecting is that it’s a numbers game: the more calls you make, the better your chance of attaining customers. Just one customer could be enough to make your sales numbers. Continue reading this paper to learn nine tips for effective calling.  (WHITE PAPER) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact October 2010 - (Free Research) This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results.  (CASE STUDY) READ ABSTRACT |

Internet Gambling Sites: Expose Fraud Rings and Stop Repeat Offenders with Device Reputation by iovation, Inc. June 2009 - (Free Research) This white paper will help you understand what new and innovative techniques can be used to combat online fraud and abuse, and how online casinos can realize a true return on investment by reducing losses from fraud exposure and increasing operational efficiency within the fraud detection process.  (WHITE PAPER) READ ABSTRACT |

FCR Done Right! by Enkata Technologies April 2012 - (Free Research) Access this white paper to learn how to build an operational FCR program without sacrificing your budget.  (WHITE PAPER) READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.  (SOFTWARE PRODUCT)

Debunking Security Concerns with Hosted Call Centers by inContact January 2011 - (Free Research) This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact February 2009 - (Free Research) This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better".  (WHITE PAPER) READ ABSTRACT |

Moving beyond the Queue - Focusing on the Real-Time Customer by Inova Solutions May 2008 - (Free Research) In this paper, Tim Montgomery, a highly regarded industry consultant, speaker and author explores new ideas on ways every call center can keep up with new customer demands.  (WHITE PAPER) READ ABSTRACT |

What If Any Agent Could Take Any Call? by KANA (E-mail this company) June 2012 - (Free Research) Good customer service involves leveraging policies, people, and technology to answer customer questions and solve problems with accuracy, speed, and consistency. Check out this paper for tips on how to relieve customer service pain points and get your agents able to answer calls with ease, and keep customers coming back time and time again.  (WHITE PAPER) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact September 2010 - (Free Research) This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you.  (WHITE PAPER) READ ABSTRACT |

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