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Recover lost online revenue with customer experience management by Tealeaf
November 04, 2010 - (Free Research)
In this white paper, we’ll describe the two main techniques companies utilize to incorporate customer recovery into their overall Customer Experience Management strategy—namely, Immediate Issue Resolution & Follow‐up and Real‐time Customer Recovery.
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Changes to the PMBOK® Guide, 4th Edition, and What You Should Know by Global Knowledge
March 13, 2009 - (Free Research)
In December 2008, PMI® (Project Management Institute) released the 4th edition version of 'A Guide to the Project Management Body of Knowledge® (PMBOK® Guide)',the Project Management Institute's (PMI's) collection of published “generally recognized good practices” (according to PMI's 4th edition FAQs).
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How to ensure data privacy compliance in the application testing environment by Compuware Corporation
October 20, 2009 - (Free Research)
This paper discusses a five-step best practices approach to implementing a cost-effective and timely data privacy solution. It also details a brief case study illustrating how Compuware’s combination of tools, technology, best practices and customized services can save time and money.
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Business Skill Courseware by SkillSoft Corporation
SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.
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Three Fundamental Techniques To Maximize the Value of Your Enterprise Data by Talend
October 29, 2010 - (Free Research)
This paper explores the details of three key methods used to improve and extend enterprise data utilization and examines technical considerations that suggest implementation techniques to address data reuse needs. Read this paper to learn the three basic capabilities that help organizations maximize data utilization to the fullest.
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Inventory Optimization: A Technique for Improving Operational Inventory Targets by SAP America, Inc.
December 11, 2009 - (Free Research)
This paper examines how the stochastic multistage, multi-inventory model supports inventory optimization. It also looks at how the SAP® Enterprise Inventory Optimization application by SmartOps uses the model to help supply planners execute more effectively in a highly collaborative enterprise environment.
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Improving the Performance of Distance - Vector Routing Protocols by Global Knowledge
November 11, 2010 - (Free Research)
This white paper will look at some techniques for improving the performance of Distance-Vector (D-V) routingprotocols, including some techniques used with D-V protocols to solve the looping problem, and to speedconvergence.
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Overcoming Objections to Data Governance by Talend
February 09, 2011 - (Free Research)
Although it has been proven that creating a proactive data management strategy improves the effectiveness and value of almost any data intensive project, convincing those in charge can be a challenge. This white paper discusses the benefits of data governance as well as providing objection-busting strategies useful to any data champion.
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iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare
iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.
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Can We Use Good Malware to Catch the Bad Guys? by ESET
January 26, 2012 - (Free Research)
There have been claims of the development of a self-replicating virus that can be used to proactively go after the attackers before they attack you. Can this “good malware” actually work? In this podcast, ESET researcher explores the notion of this defense technique, including the potential benefits and drawbacks that the technology can introduce.
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Podcast: Tools and Techniques for Reducing Your Enterprise Data Storage Footprint by Dell Compellent
September 23, 2011 - (Free Research)
In this podcast, Greg Shulz, founder and senior analyst at Stillwater, Minn.-based StorageIO Group, discusses how storage managers can reduce their data footprint, and the various tools for managing your data footprint which include - data archiving, thin provisioning and data deduplication.
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Tips and Techniques for Red Hat Certification Success by Global Knowledge
August 26, 2010 - (Free Research)
In this Red Hat certification white paper, Justin Nevill, Red Hat Certified Architect and Global Knowledge Instructor, has put together some tips and study guides to make your exam preparation experience a positive one.
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Disaster Recovery Techniques for SQL Server by Global Knowledge
January 23, 2009 - (Free Research)
This article focuses on tools that are a part of the SQL Server application which after proper setup can prevent data loss on a record, table or database level.
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Enhance the manageability with Database partitioning by Oracle Corporation UK Ltd
September 30, 2009 - (Free Research)
Database partitioning can greatly enhance the manageability, performance, and availability of almost any database application. Since partitioning is transparent to the application, it can be easily implemented for any kind of application because no costly and time-consuming application changes are required.
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Coaching Techniques for Dealing with Underperformers by Global Knowledge Network, Inc.
May 2004 - (Free Research)
People do not perform at their job for one of two reasons: either they can't or they won't. The second type of employee is the one we will address in this paper- the employee who chooses not to do his or her job for whatever reason.
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Data Center Efficiency University: Server Virtualization Deployment and Management by Dell, Inc. and Intel
April 2011 - (Free Research)
This classroom, as part of an online learning university, guides you through the necessary steps to take as you begin to deploy and manage a virtual infrastructure. Learn proper techniques for choosing a virtualization platform, deploying and implementing it, and choosing the right management tools.
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Data quality best practices with real-time integration by IBM
February 2012 - (Free Research)
This brief e-guide explores the notion that data quality issues are worse in real-time data integration applications versus batch-oriented techniques. In the form of two articles, this resource serves up options for real-time integration, touches on the concerns associated with it and outlines the proper steps required to address data quality.
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Top 5 Software Development Process Challenges by AccuRev
November 2011 - (Free Research)
This paper focuses on a series of best practices and techniques for development teams looking to improve their software development process.
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Creating Business Value Through Location-Based Intelligence by SAP America, Inc.
March 2011 - (Free Research)
In this white paper, we introduce geographic data services and discuss how they are employed in both operational and analytical business applications. The paper also reviews analytical techniques applied across many types of organizations and examines a number of industry-specific usage scenarios.
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