Today, technology provides tremendous, previously untapped opportunities for a carrier to enhance the experience of channel members and ensures greater productivity. This paper describes the challenges carriers face in the area of loyalty and the ways technology enables carriers to address common agent frustrations in unprecedented ways. 

This guide is designed to provide you with a technical overview of the new and improved features in Windows Server 2008 R2. 

In this technical brief, John Weathington, President and CEO of Excellent Management Systems, Inc.,explores Toad® Development Suite and Oracle's SQL Developer. He provides an honest look at both solutions, and helps you see how a simple side-by-side comparison isn't enough when choosing the right tool. 

This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology. 

Dorado Software recently introduced Redcell OpsCenter 6.1 platform and Redcell Advanced Monitors to help you visualize, clarify and monitor IT resources and the network fabrics that bind them. This paper explores these new capabilities and how they uniquely position Dorado Software customers for the benefits of an SLA‐oriented management approach. 

This Report offers guidance on developing an overall corporate strategy for maintaining an ERP system by providing practical advice for planning and managing an ERP upgrade project. 

The planning sequence described in this paper covers the design of the data center's physical infrastructure layer, whose job it is to house, power, cool, and protect the data center's computing and network functions. 

Strategic organizations are increasingly looking for ways to lower the total cost of ownership (TCO) of their technology assets while improving the return on their investment. In this white paper, you will discover how expert customer support services can have a dramatic impact on both as you explore the success of JBoss middleware technology. 

With the ever increasing compliance regulations in terms of E-mail archiving, It becomes clear that E-mail archiving is an information governance imperative. This paper presents the 3 technical challenges which should be understood when evaluating email archiving solutions 

This document is intended for executives evaluating the use of a horizontally scalable grid for database application deployment, as well as project managers, system engineers, integration specialists, and other technical staff looking to design, implement, and tune database applications in a grid computing environment.