Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

An Illinois municipality achieves business continuity, cost savings, and outstanding citizen services with Avaya IP Office by Avaya September 01, 2011 - (Free Research) This resource chronicles the achieved business continuity, cost savings, and outstanding citizen services of one Illinois municipality. Discover how this organization was about to cut costs of over $84,000 and achieve ROI in less than 24 months.  (WHITE PAPER) READ ABSTRACT |

Enabling Scientific Breakthroughs at the Petascale by Cray October 08, 2012 - (Free Research) This white paper dives into the high-performance computing, scalable parallel file system the University of Illinois' National Center for Supercomputing Applications deployed to meet the staggering requirements of one of the most powerful supercomputers in the world.  (WHITE PAPER) READ ABSTRACT |

Smarter Planet Industry Solutions technical podcast series: Season 1 by IBM October 21, 2011 - (Free Research) Welcome to the IBM developerWorks Smarter Planet Industry Solutions technical podcast series, your source for technical discussions regarding IT solutions for your industry. Tune in every few weeks to hear a new expert discussion.  (PODCAST) READ ABSTRACT |

JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader by Red Hat November 01, 2011 - (Free Research) This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition.  (WHITE PAPER) READ ABSTRACT |

Postgres Plus® Technical Evaluation Guide by EnterpriseDB Corporation June 15, 2010 - (Free Research) This guide outlines the common steps that people go through when they are interested in evaluating an open source database (e.g. one or both of the Postgres Plus products). This guide will also provide links to other documents/collateral that will help you accomplish each step. Read on to learn about these common steps in evaluation in more detail.  (WHITE PAPER) READ ABSTRACT |

Best Practices to Device Control: An In-Depth Technical Webcast by Lumension May 16, 2013 - (Free Research) This webcast offers practical steps you can take to implement the device control and encryption technologies that will help you effectively address the vulnerabilities associated with removable storage devices. Watch and learn more about laying the groundwork for data security, technical enforcement, data protection policies and more.  (WEBCAST) READ ABSTRACT |

Focus Research Series: Desktop and Application Delivery Landscape Report with All Profiles by Focus April 2008 - (Free Research) This excerpt of the Focus Landscape Research Series covers the drivers, trends, technical approaches and available solutions involved in evaluating and implementing desktop and application virtualization and delivery alternatives.  (WHITE PAPER) READ ABSTRACT |

Linux Related Technical Support Study by SUSE August 2010 - (Free Research) When it comes to technical support services, not all Linux offerings are created equal. This white paper evaluates three leading Linux vendors on several critical support capabilities, including ease of access to services, knowledge and expertise, and speed and effectiveness of resolution.  (WHITE PAPER) READ ABSTRACT |

E-Guide: Benefits and Drawbacks of Mainframe Technical Support Methods for the Web by CA Technologies. December 2010 - (Free Research) This expert e-guide from SearchDataCenter.com explains various methods for solving technical support issues for the Web. Discover the advantages and drawbacks to each approach. And learn about serializing on the mainframe with compare-and-swap instruction.  (EGUIDE) READ ABSTRACT |

The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global October 2009 - (Free Research) This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.  (WHITE PAPER) READ ABSTRACT |

E-Book: Technical Guide on Vulnerability Management by SearchSecurity.com June 2010 - (Free Research) SearchSecurity.com presents a comprehensive guide to vulnerability management. Our experts cover all the angles with authoritative technical advice on: application security testing methods; leveraging vulnerability assessment results; analysis and correlation of pen test results; Windows patch management; and how to best assess your security state.  (EBOOK) READ ABSTRACT |

How BlackBerry Technical Support Services Are Evolving with BlackBerry 10 by BlackBerry January 2013 - (Free Research) The arrival of BlackBerry 10 has also brought along a new evolution in technical support for BlackBerry products. Watch this BlackBerry 10 Ready Program presentation to learn what's new.  (VIDEOCAST) READ ABSTRACT |

Transitioning to LTE: Business and Technical Considerations by Alcatel-Lucent November 2010 - (Free Research) LTE evolution is more than a move to a new technology. It encompasses a shift in the service provider’s business model to a more sustainable and profitable one. Read this presentation transcript to learn more!Trackback URL  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Proactive technical support: the overlooked essential in business resilience: Combine hardware and software technical support with business continuity and disaster recovery plans by IBM October 2011 - (Free Research) Read this white paper and discover how IBM tech support solutions fit into every good resiliency plan and what to look for in a good business resilience vendor.  (WHITE PAPER) READ ABSTRACT |

Oracle Solaris Optimized for Sun x86 Systems in the Enterprise by Oracle Corporation July 2010 - (Free Research) This document is intended as a technical guide for developers and system administrators that want to understand the precise details of how Oracle Solaris and Oracle’s Sun x86 systems using Intel Xeon processor 5600 and 7500 series can improve your enterprise application solution environment.  (WHITE PAPER) READ ABSTRACT |

Oracle Solaris Operating System: Optimized for Sun x86 Systems in the Enterprise by Oracle Corporation July 2010 - (Free Research) This document is intended as a technical guide for developers and system administrators that want to understand the precise details of how Oracle® Solaris and Oracle’s Sun x86 systems using Intel® Xeon® processor 5600 and 7500 series can improve your enterprise application solution environment.  (WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

How to tackle risk taxonomy by ComputerWeekly.com November 2010 - (Free Research) This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available.  (WHITE PAPER) READ ABSTRACT |

Alteryx PT by Alteryx, Inc. December 2011 - (Free Research) In this BeyeNETWORK transcript of a webcast, industry expert and author Cindi Howson details the current state of business intelligence (BI) adoption, the business impact and offers BI best practices from both organizational and technical perspectives.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

E-Book: SAP upgrade tips and best practices by Panaya, Inc. March 2010 - (Free Research) SAP upgrades are a perennial challenge - especially for organizations with many instances or customizations. The struggling economy has also made it difficult to make a case for a technical SAP ERP upgrade. Read this paper to learn about six SAP upgrade tips and best practices for global environments which can help avoid costly downtime and issues.  (EBOOK) READ ABSTRACT |

Technical Report: Microsoft® SQL Server® Database Protection Using EqualLogic Auto-Snapshot Manager / Microsoft Edition by Dell, Inc. May 2011 - (Free Research) This Technical Report describes using EqualLogic Auto-Snapshot Manager / Microsoft Edition to perform online Smart Copy protection and recovery for SQL Server  (TECHNICAL ARTICLE) READ ABSTRACT |

vSphere Storage Appliance Technical White Paper by VMware, Inc. August 2011 - (Free Research) This technical white paper covers the vSphere® Storage Appliance (VSA) architecture, deployment of a VSA cluster, and basic monitoring and management.  Discover that VSA is resilient and easy to deploy, while enabling you to use advanced vSphere features like vSphere HA, vMotion®, and vSphere DRS.  (WHITE PAPER) READ ABSTRACT |

Service Please: Five Tips for Easy, Affordable Tech Support by Cisco Systems, Inc. January 2011 - (Free Research) A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.  (WHITE PAPER) READ ABSTRACT |

Windows Azure Platform Security Essentials for Technical Decision Makers by Microsoft December 2010 - (Free Research) In this video, Graham Calladine, Security Architect with Microsoft Services, answers the most common security concerns CxOs and other technical decision-makers have regarding the security of their data in Windows Azure cloud platform.  (WEBCAST) READ ABSTRACT |

The Technical Complexities and Risks of Public Key Authentication: The Lack of SSH User Key Management in Large Enterprises Today by SSH Communications Security Corp. May 2012 - (Free Research) While SSH (Secure Shell) user keys are often used for granting system access for system administrators, many organizations lack the proper processes for effectively managing them, introducing a number of security risks. This paper highlights ten (10) technical challenges and risks related to public key authentication and how to address them.    (WHITE PAPER) READ ABSTRACT |

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