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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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TotalJobs Group – Sitecore fills Web CMS vacancy at Totaljobs Group by Sitecore

July 31, 2013 - (Free Research)
To empower non-technical business stakeholders and reduce the reliance on specialist developers, Totaljobs Group needed to select the right web content management system. View this case study to learn how they reduced development costs substantially by shifting the responsibility for managing website content. 
(CASE STUDY) READ ABSTRACT |

Mondial Assistance Group Shares Best Processes to Improve Quality, Efficiency by Lombardi Software, An IBM Company

December 18, 2009 - (Free Research)
Mondial Assistant Group wanted to share best processes across their 28 global business units but they lacked a platform for sharing process knowledge. So they turned to Lombardi Blueprint, a hosted service that fosters easy collaboration among non-technical business users who want to document and analyze their processes. Read on to learn more. 
(CASE STUDY) READ ABSTRACT |

Driving Profitable Decisions with Business Rule Management by FICO

September 09, 2010 - (Free Research)
Business rules management systems (BRMS) help organizations efficiently develop, execute, and maintain their business rules in a centralized environment. Learn about how these solutions work, how they help businesses make profitable decisions, what to look for in a BRMS, and keys to a successful and profitable BRMS initiative in your organization. 
(WHITE PAPER) READ ABSTRACT |

A Usability Comparison of the Top Three Data Modeling Tools by CA ERwin from CA Technologies

October 20, 2011 - (Free Research)
Read this white paper to get a comparison of data modeling tools. 
(WHITE PAPER) READ ABSTRACT |

Customer Service is Not an Assembly Line - Retool your Service Experience with Dynamic Case Management by KANA (E-mail this company)

June 22, 2012 - (Free Research)
Check out this informative webcast to understand how customer service and dynamic case management are related and how to build a strategy for both. 
(WEBCAST) READ ABSTRACT |

A contact center manager's guide to integrating self-service by KANA (E-mail this company)

August 01, 2012 - (Free Research)
Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more. 
(EBOOK) READ ABSTRACT |

What If Any Agent Could Take Any Call? by KANA (E-mail this company)

June 22, 2012 - (Free Research)
Good customer service involves leveraging policies, people, and technology to answer customer questions and solve problems with accuracy, speed, and consistency. Check out this paper for tips on how to relieve customer service pain points and get your agents able to answer calls with ease, and keep customers coming back time and time again. 
(WHITE PAPER) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company)

June 21, 2012 - (Free Research)
Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues. 
(WHITE PAPER) READ ABSTRACT |

Will Your Customers Really Wait for You to Get Service Experience Right? by KANA (E-mail this company)

June 21, 2012 - (Free Research)
In order to prosper in today’s challenging environment, delivering high quality customer service is critical. This paper outlines an approach to building a solid customer service strategy and addresses common challenges as well as tips for avoiding and overcoming pitfalls. 
(WHITE PAPER) READ ABSTRACT |

Governing Customer Experience Across Channels by KANA (E-mail this company)

August 01, 2012 - (Free Research)
Read this expert e-book to uncover why customer experience management (CEM) technology is the key to improving customer satisfaction and learn how to provide a consistent customer experience across all communication channels through a comprehensive CEM strategy. 
(EBOOK) READ ABSTRACT |

Forrester Report: The Total Economic Impact™ Of The Cisco Unified Computing System by Cisco (E-mail this company)

January 04, 2012 - (Free Research)
This white paper quantifies the advantages of unified computing and presents key findings from interviews with organizations who implemented it. Discover the savings you can expect across several key categories and determine whether this IT model is right for your organization. 
(WHITE PAPER) READ ABSTRACT |

The Role of Technical Computing in IT and Big Data by IBM

November 13, 2013 - (Free Research)
This on-demand webcast examines how technical computing strategies can help you process, manage, and analyze growing data volumes and varieties. Tune in today to uncover the role of technical computing in IT and big data. 
(WEBCAST) READ ABSTRACT |

Smarter Planet Industry Solutions technical podcast series: Season 1 by IBM

October 21, 2011 - (Free Research)
Welcome to the IBM developerWorks Smarter Planet Industry Solutions technical podcast series, your source for technical discussions regarding IT solutions for your industry. Tune in every few weeks to hear a new expert discussion. 
(PODCAST) READ ABSTRACT |

JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader by Red Hat

November 01, 2011 - (Free Research)
This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition. 
(WHITE PAPER) READ ABSTRACT |

How to tackle risk taxonomy by ComputerWeekly.com

November 25, 2010 - (Free Research)
This Technical Standard provides a taxonomy describing the factors that drive risk – their definitions and relationships. This Technical Standard is not a reference or tutorial on how to assess or analyze risk, as there are many such references already available. 
(WHITE PAPER) READ ABSTRACT |

Alteryx PT by Alteryx, Inc.

December 12, 2011 - (Free Research)
In this BeyeNETWORK transcript of a webcast, industry expert and author Cindi Howson details the current state of business intelligence (BI) adoption, the business impact and offers BI best practices from both organizational and technical perspectives. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Postgres Plus® Technical Evaluation Guide by EnterpriseDB Corporation

June 15, 2010 - (Free Research)
This guide outlines the common steps that people go through when they are interested in evaluating an open source database (e.g. one or both of the Postgres Plus products). This guide will also provide links to other documents/collateral that will help you accomplish each step. Read on to learn about these common steps in evaluation in more detail. 
(WHITE PAPER) READ ABSTRACT |

E-Book: SAP upgrade tips and best practices by Panaya, Inc.

March 09, 2010 - (Free Research)
SAP upgrades are a perennial challenge - especially for organizations with many instances or customizations. The struggling economy has also made it difficult to make a case for a technical SAP ERP upgrade. Read this paper to learn about six SAP upgrade tips and best practices for global environments which can help avoid costly downtime and issues. 
(EBOOK) READ ABSTRACT |

Transitioning to LTE: Business and Technical Considerations by Alcatel-Lucent

November 30, 2010 - (Free Research)
LTE evolution is more than a move to a new technology. It encompasses a shift in the service provider’s business model to a more sustainable and profitable one. Read this presentation transcript to learn more!Trackback URL 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Proactive technical support: the overlooked essential in business resilience: Combine hardware and software technical support with business continuity and disaster recovery plans by IBM

October 25, 2011 - (Free Research)
Read this white paper and discover how IBM tech support solutions fit into every good resiliency plan and what to look for in a good business resilience vendor. 
(WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
(ASP & SOFTWARE PRODUCT)

Focus Research Series: Desktop and Application Delivery Landscape Report with All Profiles by Focus

April 2008 - (Free Research)
This excerpt of the Focus Landscape Research Series covers the drivers, trends, technical approaches and available solutions involved in evaluating and implementing desktop and application virtualization and delivery alternatives. 
(WHITE PAPER) READ ABSTRACT |

Technical Computing Benefits with IBM FlashSystem by IBM

April 2013 - (Free Research)
This white paper explains why high performance computing (HPC) systems generate and consume massive amounts of data that are hungry for high storage performance, and explores the technical computing benefits offered from a major vendor's comprehensive flash portfolio. 
(WHITE PAPER) READ ABSTRACT |

February Technical Guide on Cloud Compliance by SearchSecurity.com

February 2012 - (Free Research)
In this month’s Technical Guide from SearchCloudSecurity.com, gain a global perspective of today’s cloud compliance challenges. Explore key topics, including FedRAMP cloud computing standards, cloud security transparency, PCI in the cloud, Cloud Maturity Model (CMM) and more. 
(EGUIDE) READ ABSTRACT |

Technical Guide on Mobile Security by SearchSecurity.com

November 2011 - (Free Research)
Techtarget's Security Media Group presents a comprehensive guide to mobile device security. Our technical editors from the U.S., Europe, India and Asia provide their respective regions’ perspective on the issue. 
(EGUIDE) READ ABSTRACT |

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