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Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel

August 2008 - (Free Research)
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Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel

August 2008 - (Free Research)
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ITIL® v3: What It Is and Why You Should Care by Global Knowledge

October 2008 - (Free Research)
This paper explains ITIL by describing its benefits, where it comes from, why you need to know about it, which types of IT organization can benefit from using it, and how to get started. 
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Project Scoring & Prioritization for Maximum Results by Innotas

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Sterling Commerce: Managed Services by Sterling Commerce, An IBM Company

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The Benefits of Investing in ITIL Advanced Certification by Global Knowledge

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The Five Keys to Organic Growth: How to Drive Profitable Relationships with Predictive Analytics by SPSS Inc. Worldwide Headquarters

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How Financial Firms Can Improve Business Integration Capabilities and Increase Straight-Through Processing Efficiency by Sterling Commerce, An IBM Company

September 2009 - (Free Research)
This white paper discusses the increased demand placed on financial services organizations to improve their straight-through processing (STP) levels across all business units. 
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Fortifying the Pillars of IT Governance by AvePoint, Inc.

February 2011 - (Free Research)
This paper discusses what IT Governance entails, the business decisions that must be made prior to technology investment and implementation, the features in Microsoft SharePoint Server 2010 that encourage end-user adoption yet reveal unique governance challenges, and solutions available for enhancing Microsoft’s native governance functionality. 
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Unleashing Microsoft SharePoint 2010’s Web Content Management Features by AvePoint, Inc.

February 2011 - (Free Research)
In this white paper, we will discuss the requirements for dynamic websites in today’s hyper-competitive business landscape, the case for utilizing SharePoint Server 2010 for WCM, and how AvePoint’s DocAve Software Platform enhances the native WCM functionality SharePoint offers. 
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Meeting Compliance Objectives in SharePoint® by AvePoint, Inc.

February 2009 - (Free Research)
This document is intended to aid IT administrators and other stakeholders responsible for managing SharePoint deployments, in planning and implementing a comprehensive, reliable, and efficient compliance strategy appropriate to their organizational needs. 
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IDC Vendor Spotlight - Using a Hosted Service for Holistic Email Management by Mimecast

November 2008 - (Free Research)
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Top 5 Network Performance Management Mistakes & How to Avoid Them by Netcordia

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Supplier Management: Five Simple Things Your Organization Can Do to Improve Supplier Performance by Global Knowledge

January 2013 - (Free Research)
If you purchase goods and services from third parties to support your business processes, developing a solid supplier management strategy is crucial to your success. Access this paper to learn 7 features that make up an effective policy, how to use the ITIL to help during your program's creation, and much more. 
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Driving efficient IT through a simplified Windows storage environment by Dell, Inc.

December 2011 - (Free Research)
In this brief white paper, you will gain a deeper insight into how to implement a unified, virtualized storage environment where organizations can enhance IT efficiency and free administrators to devote time and resources to innovative, value-added projects. 
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IDC: Business Value of Blade Infrastructures by Hewlett-Packard Company and AMD

December 2012 - (Free Research)
Access this white paper that discusses the real business value blade servers can bring to your organization's data center infrastructure. 
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Meet the Demands of the Modern Enterprise with Next-Gen Telephony by Microsoft

November 2010 - (Free Research)
Legacy telephony systems simply don't fulfill the needs of the modern enterprise. This whitepaper describes the collaboration, productivity, and cost-saving benefits you can enjoy by leveraging a single, comprehensive enterprise communication solution in your organization. 
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