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Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel

August 2008 - (Free Research)
TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. 
(WHITE PAPER) READ ABSTRACT |

Apply the ITIL Framework with Confidence by TechExcel

August 2008 - (Free Research)
This whitepaper explains how ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. 
(WHITE PAPER) READ ABSTRACT |

Improve Test Productivity and Product Quality through Test Management by TechExcel

June 2008 - (Free Research)
QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals. 
(WHITE PAPER) READ ABSTRACT |

Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel

August 2008 - (Free Research)
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. 
(WHITE PAPER) READ ABSTRACT |

Integrated Solutions for Defect and Project Tracking by TechExcel

June 2008 - (Free Research)
This paper describes the unique approach and conceptual model that has made DevTrack a clear leader in today's competitive defect tracking market. 
(WHITE PAPER) READ ABSTRACT |

Knowledge-centric Application Lifecycle Management by TechExcel

June 2008 - (Free Research)
Achieve knowledge-centric application lifecycle management (ALM) in your organization for seamless knowledge transfers and ensure that the best processes and method are used during each phase of project development. 
(WHITE PAPER) READ ABSTRACT |

What role does BPM play and how can it help you improve your business operations? by OpenText

December 2013 - (Free Research)
Your business processes are fundamentally linked to operations and overall performance. Achieving efficient, flexible, and agile processes involves collaboration between business and IT -- which is where many businesses fall short. Fortunately, business process management (BPM) can address all of these issues. 
(WHITE PAPER) READ ABSTRACT |

How to Justify Your Marketing Resource Management Investment by SAS

April 2014 - (Free Research)
The following white paper explores the current business need for marketing operations management (MOM). Uncover 4 big ROI opportunities allotted through MOM implantation, how MOM can serve as a foundation for future operations, and much more. 
(WHITE PAPER) READ ABSTRACT |

How the Cloud Will Change Application Release Operations by CA Technologies.

June 2013 - (Free Research)
Access this resource to learn how application release operations must adapt in response to the cloud, and discover the key steps, tools, and processes you'll need to ensure application release operation efficiency in the cloud. 
(WHITE PAPER) READ ABSTRACT |

Hitachi IT Operations Analyzer Software by Hitachi Data Systems

November 2009 - (Free Research)
Hitachi IT Operations Analyzer delivers all-in-one monitoring for the data center. A single interface provides a view to the availability and performance of servers and network and storage devices on a network. It eases troubleshooting without agents. 
(DOWNLOAD)

Automating a Unified Physical Infrastructure by Panduit

August 2010 - (Free Research)
Read our fourth newsletter featuring research from Gartner to learn how to support business requirements and customer demands in the datacenter while reducing capital and operational expenses. 
(WHITE PAPER) READ ABSTRACT |

Bridging the Gap: Security, Operations & Compliance by eIQnetworks

February 2009 - (Free Research)
Read this white paper to see why SecureVue delivers the most cost effective and comprehensive technical solution on the market today to manage security, operations and compliance requirements. 
(WHITE PAPER) READ ABSTRACT |

Siemens Increases Productivity, Reduces Deployment Time by 83 Percent by Microsoft Corporation India Pvt Ltd

November 2008 - (Free Research)
Siemens IT Operations, had the challenge of connecting a myriad of dissimilar systems to overcome this problem they deployed Microsoft® BizTalk® Server 2004 to integrate and manage a range of applications and business processes. 
(CASE STUDY) READ ABSTRACT |

Global Manufacturing Operations Management by Apriso Corporation

September 2008 - (Free Research)
This paper explains how a common platform can provide the basis for not only managing manufacturing operations, but also quality and inventory across global supplier networks. 
(WHITE PAPER) READ ABSTRACT |

M3O® OPERATIONS BOOK D A T A S H E E T by Vitria Technology, Inc.

August 2011 - (Free Research)
Read this data sheet to learn more about Vitria M3O Operations Book. 
(DATA SHEET) READ ABSTRACT |

How to Prep for Success with Marketing Operations Management by SAS

April 2014 - (Free Research)
The following white paper explores the steps companies that are considering a marketing operations management system need to take to ensure a successful implementation. Learn about the 3 big focus areas: people, processes, and technology, how to address them, and more. 
(WHITE PAPER) READ ABSTRACT |

Creating an Effective Security Operations Function by RSA, The Security Division of EMC

October 2008 - (Free Research)
Read this white paper to understand all the activities and roles in a security operations function - your first step in making those operations more effective and efficient. 
(WHITE PAPER) READ ABSTRACT |

SAP Safeguarding for Operations: Keep your Business Running Smoothly Now and in the Future by SAP America, Inc.

September 2010 - (Free Research)
This paper describes how the SAP® Safeguarding for Operations portfolio of services offers the expertise and tools needed to stabilize, optimize, and efficiently maintain today’s complex landscapes, while simultaneously reducing operational costs. 
(WHITE PAPER) READ ABSTRACT |

Improving Operations with Reports, Plans and Metrics by IBM Cognos

August 2008 - (Free Research)
This white paper details the critical roles IT plays in providing Operations with timely information in areas such as quality management, supply chain, and cost control. 
(WHITE PAPER) READ ABSTRACT |

Combat Cybercrime, Demonstrate Compliance and Streamline IT Operations by ArcSight, an HP Company

March 2010 - (Free Research)
This whitepaper discusses the requirements for a universal log management solution and specifically describes how ArcSight Logger 4 delivers on those requirements. A recent cyberespionage incident at Boeing Corporation is highlighted as an example. Read more to find out. 
(WHITE PAPER) READ ABSTRACT |

Achieving Actionable Insights from IT Operations Big Data by IBM

November 2013 - (Free Research)
IT operations faces a data deluge, at the same time as they're trying to keep up with a higher demand for service and a shrinking response window for when things go wrong. But with analytics for IT operations, you can turn terabytes of monitoring data into actionable insights that allow IT to take a proactive approach to application performance. 
(VIDEO) READ ABSTRACT |

Samsung SDS automates data center operations by Hewlett-Packard Company

December 2011 - (Free Research)
To achieve high-quality while maintaining, low-cost operations, many organisations are starting to automate their data centre processes. This case study explains how one company decided on a standardisation approach and realised their system management and automation goals, including enhanced productivity, reduced costs, and more. 
(WHITE PAPER) READ ABSTRACT |

Working Smart in IT Operations: The Case for Consolidated Operations by Hewlett-Packard Company

October 2008 - (Free Research)
This paper explores the problems IT operations can encounter in coordinating the activities of application and infrastructure specialist teams, and it proposes an approach-- consolidated operations-- designed to get incidents to the right person with the right information fast so problems can be resolved quickly, with no duplication of effort. 
(WHITE PAPER) READ ABSTRACT |

Maximising automation and the industrialisation of IT by ComputerWeekly.com

December 2012 - (Free Research)
This report from analysts Bob Tarzey and Clive Longbottom makes the case for automation in IT operations management. 
(ANALYST REPORT) READ ABSTRACT |

Real Time Service Visualization For Your NOC by InfoVista Corporation

July 2011 - (Free Research)
This whitepaper offers a solution to help the operations manager deal with these complex demands. See how you can isolate, diagnose, and resolve the issues that impact service management. 
(WHITE PAPER) READ ABSTRACT |

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