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Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel

August 2008 - (Free Research)
TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. 
(WHITE PAPER) READ ABSTRACT |

Improve Test Productivity and Product Quality through Test Management by TechExcel

June 2008 - (Free Research)
QA organizations are under increasing pressure to complete their testing in ever-shorter time frames. To meet these challenges, these organizations are pursuing several different strategies to accomplish their goals. 
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Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel

August 2008 - (Free Research)
This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. 
(WHITE PAPER) READ ABSTRACT |

Apply the ITIL Framework with Confidence by TechExcel

August 2008 - (Free Research)
This whitepaper explains how ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. 
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Integrated Solutions for Defect and Project Tracking by TechExcel

June 2008 - (Free Research)
This paper describes the unique approach and conceptual model that has made DevTrack a clear leader in today's competitive defect tracking market. 
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Knowledge-centric Application Lifecycle Management by TechExcel

June 2008 - (Free Research)
Achieve knowledge-centric application lifecycle management (ALM) in your organization for seamless knowledge transfers and ensure that the best processes and method are used during each phase of project development. 
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Computer Weekly – 14 January 2014: What is being said about you on social media? by ComputerWeekly.com

January 2014 - (Free Research)
In this week's Computer Weekly, we examine the technologies that help businesses understand what's being said about them on social media and how to react. We find out about next-generation Wi-Fi and how it can help improve mobile working. And our profile of Amazon Web Services looks at the challenges for the cloud market leader. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 8 April 2014: Cloud wars by ComputerWeekly.com

April 2014 - (Free Research)
In this week's Computer Weekly, cloud users are set to benefit from cheaper services as Google and Amazon start a price war. The mainframe is still not dead yet – we look at 50 years of the IBM mainframe. And we assess the latest attempt to encourage overseas IT experts to fill the UK's skills shortages. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 1 April 2014: Where next for the NHS Care.data programme? by ComputerWeekly.com

April 2014 - (Free Research)
In this week's Computer Weekly, healthcare IT experts talk about the next steps for the controversial NHS Care.data plan to create a database of medical records. Is Moore's Law running out? We hear about the future of processor technology. And our latest buyer's guide looks at how data analytics can improve IT security. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 25 March 2014: Get kids coding by ComputerWeekly.com

March 2014 - (Free Research)
In this week's Computer Weekly, we examine the latest moves to encourage children to learn to code, to help avoid future skills shortages. Facebook's Open Compute Project is bringing open source to the datacentre – we look at what it means for IT. And we profile Salesforce.com as the SaaS firm celebrates its 15th birthday. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 18 March 2014: Boost productivity with collaboration technology by ComputerWeekly.com

March 2014 - (Free Research)
In this week's Computer Weekly, we hear from IT leaders improving collaboration and productivity for employees by using technologies such as unified communications and social media. We report from Mobile World Congress on the latest trends. And we examine how mobile device management tools can help build a trusted BYOD policy. Read the issue now 
(EZINE) READ ABSTRACT |

Computer Weekly storage case studies by ComputerWeekly.com

February 2014 - (Free Research)
Antony Adshead takes a look at what made the winning entries stand out from the crowd in the Computer Weekly European User Awards. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly datacentre case studies by ComputerWeekly.com

February 2014 - (Free Research)
Jim Mortleman takes a look at what made the winning entries stand out from the crowd in the Computer Weekly European User Awards. 
(CASE STUDY) READ ABSTRACT |

Computer Weekly – 11 March 2014: Making data flow freely by ComputerWeekly.com

March 2014 - (Free Research)
In this week's Computer Weekly, our latest buyer's guide looks at open data and how it can improve public services – and even help prevent a repeat of the recent floods. We report from Cloud Expo on the reasons why public cloud is yet to be embraced by enterprise IT. And we look at the key issues for buying HR software in 2014. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 4 March 2014: How IT brings aid to refugees by ComputerWeekly.com

March 2014 - (Free Research)
In this week's Computer Weekly, we talk to the CIO at the UN High Commission for Refugees about the vital role that technology plays in supporting its aid programmes. We hear from IT leaders who are ditching BlackBerry – but moving to Windows Phone instead. And we look at how to choose the best hybrid cloud provider. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 25 February 2014: Banking with dinosaurs – the legacy IT crisis in financial services by ComputerWeekly.com

February 2014 - (Free Research)
In this week's Computer Weekly, we examine the IT problems at high-street banks, and learn how outsourcing led to the loss of key legacy IT skills. We ask what role wearable technology could have in enterprise IT. And we take an in-depth look at the tools for using Microsoft Azure for building hybrid clouds. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 18 February 2014: Swapping notepads for iPads – creating a digital police force by ComputerWeekly.com

February 2014 - (Free Research)
In this week's Computer Weekly, we examine the new digital strategy at the Metropolitan Police, as the London force puts technology at the heart of crime fighting. IBM is spending $1.2bn developing cloud datacentres – we assess the plans. And we ask how the NSA web surveillance revelations are affecting IT security strategies. Read the issue now. 
(EZINE) READ ABSTRACT |

Future Proofing Your Mobile Computers: How the Features You Select Now Can Protect & Extend Your Investment Years into the Future by Intermec

May 2011 - (Free Research)
This white paper explains how the features and options available for ruggedized mobile computers used in warehousing and distribution can extend the time they can perform in warehouses and distribution centers. It also provides guidance on how to make decisions that will protect your investments by meeting user needs today and into the future. 
(WHITE PAPER) READ ABSTRACT |

A Closer Look at Windows Vista by National Instruments

February 2008 - (Free Research)
One of the stated goals of the Microsoft Windows Vista release is to greatly improve the overall security of the Windows operating system and curb the impact of malware. To this end, Microsoft redesigned both the least user and administrative... 
(WHITE PAPER) READ ABSTRACT |

Computer Forensics and its Role in the Risk Management Process by IBM

May 2011 - (Free Research)
The possibility of a data breach is very real – no matter how proactive your security measures are. Access this expert FAQ guide for further insight into how computer forensics can help put a well-formed incident response plan that is aligned with your information risk management and compliance strategies. 
(EGUIDE) READ ABSTRACT |

The Extraordinary Failure of Anti-Virus Technology by Lumension

February 2008 - (Free Research)
Anti-virus technology fails to prevent computers from virus infections. And because it fails, it inadvertently assists many security woes that plague the computer population. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 4 February 2014: Rural broadband roll-out row by ComputerWeekly.com

February 2014 - (Free Research)
In this week's Computer Weekly, a Lancashire village is the centre of a row over rural broadband – we examine the arguments on both sides. The move to cloud and hosting is changing the market for datacentre technologies – we look at the implications for IT managers. Have you heard of Sepa? We explain why you need to know. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 28 January 2014: Tablets in the workplace by ComputerWeekly.com

January 2014 - (Free Research)
In this week's Computer Weekly, our latest buyer's guide examines the rise of tablets in the workplace, and how to fit them in to the corporate IT environment. We look at the risks to the UK banking system from over-reliance on legacy IT. And we find out how flash storage can help improve application performance. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 16 July 2013: Cloud takes to the stage at the Royal Opera House by ComputerWeekly.com

July 2013 - (Free Research)
In this week's Computer Weekly, we talk to the Royal Opera House about how using public cloud boosted ticket sales and improved performance of its IT infrastructure. We examine why agile development failed in the government's flagship Universal Credit welfare programme. And we analyse the real risks of sweating your IT assets. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly – 12 March 2013: Will software-defined networking justify the hype? by ComputerWeekly.com

March 2013 - (Free Research)
In this week's Computer Weekly, we take an in-depth look at one of the hottest emerging technologies – software-defined networking – and what it means for IT departments. We visit Iceland, home of the greenest datacentres, and see what they offer to CIOs. And we look at the growth of governance as a key task for CIOs. Read the issue now. 
(EZINE) READ ABSTRACT |

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