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Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel HelpDesk by TechExcel

August 2008 - (Free Research)
TechExcel's HelpDesk application is unique in the industry, offering a combination of intuitive interfaces, sustainable performance, and total customizability for a reasonable price. 
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Improving Help Desk Efficiency: Asset Management and Help Desk Optimization by TechExcel

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This paper explains how asset discovery, and AssetWise Discovery software, plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively. 
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Apply the ITIL Framework with Confidence by TechExcel

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This whitepaper explains how ITIL provides the foundation for quality IT service management. It actively supports corporate goals by offering services that are based on efficient principles and adequately fulfilling business requirements. 
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Integrated Solutions for Defect and Project Tracking by TechExcel

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This paper describes the unique approach and conceptual model that has made DevTrack a clear leader in today's competitive defect tracking market. 
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Knowledge-centric Application Lifecycle Management by TechExcel

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Achieve knowledge-centric application lifecycle management (ALM) in your organization for seamless knowledge transfers and ensure that the best processes and method are used during each phase of project development. 
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