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TEM for IP Readiness by AnchorPoint

August 2008 - (Free Research)
AnchorPoint TEM solutions provide a business process foundation for companies to systematically prioritize, address and assess their telecom spend - and apply the technologies and services that will yield the highest ROI. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Client Management Tools by IBM

October 2013 - (Free Research)
Client management tools manage configurations and support system administration tasks for client devices. Desktop support organizations often use them to automate traditionally manual system administration tasks and support functions. This Magic Quadrant breaks down the pros and cons of a number of today's client management tool vendors. 
(WHITE PAPER) READ ABSTRACT |

Trends in Enterprise Mobility by ComputerWeekly.com

April 2013 - (Free Research)
This research report from Comptia offers advice to organisations on provisioning mobile devices, assesses the benefits of mobile and identifies the challenges of remote working. 
(WHITE PAPER) READ ABSTRACT |

Intelligent Self-Service and Personalization: Rethink the Customer Experience by Genesys

June 2014 - (Free Research)
With the right combination of intelligent self-service and agent-assisted service, you can ensure efficiency gains, cost savings, and customer satisfaction. View this white paper to learn what it takes to implement intelligence self-service, such as integrated applications, business intelligence, business rules, and integrated channels. 
(WHITE PAPER) READ ABSTRACT |

…Prevent Big Data from derailing your virtualization project by SearchDataCenter.com

March 2013 - (Free Research)
The March issue of the Modern Infrastructure E-Zine addresses the continued breakdown of both (1) IT silos and (2) any remaining divisions between IT and the business. Download your copy today for tips, advice, and news analysis on supporting the business and delivering superior services to users. 
(EZINE) READ ABSTRACT |

Help Desk Manager by N-able Technologies

June 2014 - (Free Research)
This free-trial software allows you to see the benefits of an effective help desk manager – providing you with enhanced service management. 
(DEMO) READ ABSTRACT |

All the Help Desk You Need by N-able Technologies

June 2014 - (Free Research)
This informative guide explores one company's help desk manager platform and how it can enhance your services. 
(WHITE PAPER) READ ABSTRACT |

Seven Ways to Make the First Mile of Business Smarter by Kofax, Inc.

December 2013 - (Free Research)
Explore this game-changing white paper to uncover the seven ways to make the first mile of business interactions smarter. 
(WHITE PAPER) READ ABSTRACT |

The Value of Off-Site Data Protection Services by Iron Mountain

January 2014 - (Free Research)
This whitepaper describes an off-site data protection service that can keep electronic media secure while providing efficient retrieval with the help of high-specification service elements for magnetic, optical and solid-state media. 
(WHITE PAPER) READ ABSTRACT |

Bringing Together ESB and Big Data by Talend

March 2013 - (Free Research)
This resource describes how enterprise service buses (ESBs) can drive the success of big data initiatives by integrating data from disparate systems securely and reliably. Inside, learn how ESBs can help you realize the full potential of big data and boost business performance. 
(WHITE PAPER) READ ABSTRACT |

Webinar: Accelerating Your Approach to Managed Services by N-able Technologies

October 2013 - (Free Research)
Tune in now to access a helpful how-to playbook for understanding best business practices for your organization as a managed services provider (MSP). 
(WEBCAST) READ ABSTRACT |

Automating Your Microsoft World - Cloud Efficiencies by N-able Technologies

October 2013 - (Free Research)
This informative video examines how you can leverage an automation manager to improve cloud efficiencies and streamline application performance and delivery. 
(WEBCAST) READ ABSTRACT |

A Powerful Defense Against Denial of Service Attacks by Citrix

December 2013 - (Free Research)
As cybercrime continues to grow, denial of service (DoS) attacks have become far more prevalent. This guide explores the current landscape of DoS attacks and what you can do to protect your network. 
(WHITE PAPER) READ ABSTRACT |

Magic Quadrant for Worldwide Managed Print Services by Insight and HP

October 2013 - (Free Research)
This resource hashes out the strengths and cautions of 10 different managed print services (MPS) providers, separating the leaders from the niche players and everyone in between. 
(RESOURCE) READ ABSTRACT |

Cancer Treatment Centers of America by Insight and HP

July 2013 - (Free Research)
Access this case study of Cancer Treatment Centers of America as they turned to a managed print services (MPS) system to deliver a reliable print infrastructure to support its exemplary patient care. 
(CASE STUDY) READ ABSTRACT |

Delivering enterprise information securely on Android, Apple iOS and Microsoft Windows tablets and smartphones by Citrix

August 2012 - (Free Research)
A recent report found that almost two-thirds of organizations were able to increase productivity because of flexibility with mobile devices in the workplace. But utilizing mobile devices can also make the enterprise more vulnerable to attacks. Access this exclusive resource to learn how to mitigate some of the risks associated with BYOD adoption. 
(WHITE PAPER) READ ABSTRACT |

Point-to-Point Broadband Wireless for Service Providers: Backhaul traffic, remove network bottlenecks and extend service to previously inaccessible locations by Motorola, Inc.

May 2008 - (Free Research)
This white paper presents multiple approaches and technologies for point-to-point wireless and the advantages and challenges of each. Learn which approach is best for your organization. 
(WHITE PAPER) READ ABSTRACT |

UPMC Health Plan Optimizes Customer Conversations to Ensure Service Excellence by Genesys

September 2013 - (Free Research)
Consult this case study today to learn how UPMC Health Plan developed an innovative customer service strategy that provided consistent, personal customer experiences, enabled constant service improvements, and more. 
(CASE STUDY) READ ABSTRACT |

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems

March 2007 - (Free Research)
Few businesses can operate effectively today without an online presence. Web-based applications provide essential links with customers, partners, and employees. Service Level Management (SLM) is one way of managing the customer experience ... 
(WHITE PAPER)

Data Warehousing as a Service by Kognitio

June 2013 - (Free Research)
This concise case study outlines how they chose to leverage a Data warehousing as a Service (DaaS), allowing their pricing analysts to have access to a live analytical database, reports, and a team of experienced consultants who understand their business requirements. 
(WHITE PAPER) READ ABSTRACT |

Event Stream Processing and Event Driven Architectures by Progress

October 2006 - (Free Research)
This white paper describes the motivation for EDA, introduces ESP, and describes how ESP technology fits within the ESB/SOA model. 
(WHITE PAPER)

PacketTrap MSP 6.0 by Dell Software

August 2011 - (Free Research)
PacketTrap MSP addresses critical challenges service providers face with their customer's networks including: traffic analysis, application and VoIP monitoring, as well as virtualization and private/public cloud management. 
(TRIAL SOFTWARE) READ ABSTRACT |

Service Lapse Recovery Requires Local Accountability by Mindshare Technologies

March 2008 - (Free Research)
Customers who regularly purchase goods or services from you will eventually run into a proble, while you may be tempted to assume that they'll overlook one faulty product, you shouldn't take it lightly. 
(WHITE PAPER) READ ABSTRACT |

The Platinum Rule of Service by Mindshare Technologies

March 2008 - (Free Research)
The Platinum Rule builds on the Golden Rule for our more individualistic society by recognizing that we have very different preferences than those around us. 
(WHITE PAPER) READ ABSTRACT |

Building XQuery Based Web Service Aggregation and Reporting Applications by Progress DataDirect

January 2007 - (Free Research)
XQuery has emerged as an ideal way to aggregate data from Web services, relational databases, and other applications that employ XML. 
(WHITE PAPER) READ ABSTRACT |

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