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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 15, 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.  (WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc. The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.  (HARDWARE PRODUCT)

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by Microsoft October 18, 2011 - (Free Research) Read this Forrester Research Inc. analysis of 18 leading customer relationship management (CRM) suite solutions. See what vendors offer the best systems for BPM, ERP, TCO, midsized organizations, and basic needs.  (WHITE PAPER) READ ABSTRACT |

Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact August 08, 2011 - (Free Research) This white paper presents the results of a total cost of ownership (TCO) analysis comparing premise-based and hosted contact center platforms.  (WHITE PAPER) READ ABSTRACT |

Software-as-a-Service: A Comprehensive Look at the Total Cost of Ownership of Software Applications by CA Technologies. September 2008 - (Free Research) This white paper helps in better understanding all the different cost factors and includes a simplified calculator that will help influencers and decision makers to better estimate the true TCO of a SaaS versus a traditional software deployment.  (WHITE PAPER) READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact September 2011 - (Free Research) This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.  (WHITE PAPER) READ ABSTRACT |

Acronis Backup and Recovery: Next Generation Physical, Virtual, Cloud Backup, Disaster Recovery, and Data Protection Solution from Acronis by Acronis NEMEA July 2011 - (Free Research) Acronis Backup & Recovery 11 provides comprehensive Physical, Virtual, and Cloud environment backup,recovery and data protection in a common framework using the same management and implementation interface across all environments.  (WHITE PAPER) READ ABSTRACT |

Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center by Calabrio, Inc. January 2012 - (Free Research) This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Mobile Device Support by LogMeIn, Inc. February 2012 - (Free Research) Access today’s whitepaper to learn more about the best practices for mobile devices support and a solution that can help you make your mobile support be better – and smarter.  (WHITE PAPER) READ ABSTRACT |

Cloud Computing for the Call Center: The Next Revolution by inContact May 2010 - (Free Research) The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels.  (EBOOK) READ ABSTRACT |

How to Become an Innovative Sales Manager in 4 Virtual Steps by Citrix Online Go To Meeting January 2012 - (Free Research) This SellingPower white paper explores four strategic ways that sales managers can win by leveraging virtual tools for internal team collaboration, client presentations, training and more.  (WHITE PAPER) READ ABSTRACT |

ReferenceWare by SkillSoft Corporation ReferenceWare – the fastest way to problem-solve and learn - provides full access to the unabridged contents of thousands of business and technology titles in a searchable, collaborative environment!  (SOFTWARE PRODUCT)

crystalreports.com for Salesforce.com: Exception and Sales Reporting by Business Objects crystalreports.com is a Web-based report-sharing service that allows you to share Crystal Reports with the right people - simply and securely. Create advanced reports from your Salesforce.com data. Dig deeper for answers using graphs with drill down capabilities. View, schedule, refresh, and distribute reports online - inside Salesforce.com.  (SOFTWARE PRODUCT)

Desktop Total Cost of Ownership: 2011 Update - Gartner Research by VMware, Inc. August 2011 - (Free Research) Declining hardware and software costs have an impact on total cost of ownership (TCO), but how desktop PCs are managed remains the most critical factor in reducing TCO.   This Gartner article illustrates how a higher management level for desktops can achieve lower TCO and improved user productivity.  (WHITE PAPER) READ ABSTRACT |

Providing effective endpoint management at the lowest total cost (Why Switch) by IBM January 2012 - (Free Research) This white paper outlines a methodology for comparing the total cost of ownership (TCO) of endpoint management technologies including IBM Tivoli Endpoint Manager. Learn why the TCO of Tivoli Endpoint Manager is much lower than other solutions on the market, delivering superior functionality at a fraction of the cost of competitive offerings.  (WHITE PAPER) READ ABSTRACT |

Seven Ways To Lower Storage TCO by Dell Compellent January 2009 - (Free Research) Organizations of all types and sizes are under pressure to boost efficiency, cut costs and reduce power consumption. Dell Compellent Storage Center - a highly integrated, feature-rich data storage solution- was designed to lower data storage TCO. Read this whitepaper to find out how Dell Compellent can save save your company millions of dollars.  (WHITE PAPER) READ ABSTRACT |

Measuring the TCO of Tape Storage Solutions by Oracle Corporation March 2010 - (Free Research) This tutorial presents a framework and financial methodology for deciding whether an enterprise should replace its current "status quo" tape storage solution with a new "proposed" solution, and the economics related to that decision.  (WHITE PAPER) READ ABSTRACT |

Total cost of ownership (TCO) of Dell PowerEdge M710 and HP Proliant BL685c G5 blade solutions. by Dell, Inc. and Intel March 2009 - (Free Research) Enterprises of all sizes are deploying or considering deploying blade systems as a way to consolidate resources and lower their total cost of ownership. Read this white paper to learn about the total cost of ownership (TCO) for the Dell PowerEdge servers.  (WHITE PAPER) READ ABSTRACT |

Assessing the Total Cost of Ownership for BI by LogiXML January 2012 - (Free Research) This report provides mid-market organizations a framework for evaluating the total cost of ownership (TCO) of business intelligence (BI) solutions.  (WHITE PAPER) READ ABSTRACT |

BI on the TCO Diet by IBM September 2011 - (Free Research) BY relying on a comprehensive set of organizational capabilities, top performing companies are able to plan, implement, and manage their BI strategies more efficiently, ultimately leading to a lower cost per user, and a higher return on their BI investment.  (ANALYST BRIEF) READ ABSTRACT |

How much can you save by migrating your mainframe? by HP October 2011 - (Free Research) In today’s tough economy, organizations are pressured to maintain a low total cost of ownership (TCO). This resource can help you compare the total cost of ownership (TCO) for maintaining and extending mainframe based applications versus the costs for migrating the applications to open systems servers.  (ASSESSMENT TOOL) READ ABSTRACT |

BlackBerry TCO Field Services Study by BlackBerry September 2011 - (Free Research) In this report, businesses were interviewed and then analyzed to understand the factors that influenced their decision to mobilize their field force using standard BlackBerry smartphones instead of ruggedized mobile devices.  (WHITE PAPER) READ ABSTRACT |

The global state of the project management office by ComputerWeekly.com May 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.  (IT BRIEFING) READ ABSTRACT |

Driving Down Enterprise Storage TCO with the IBM XIV Storage System by IBM November 2011 - (Free Research) An independent study by ITG has found that the IBM XIV can save an organization 69% on TCO over a 3 year period. This white paper explains how the system’s unique architecture enable it to accomplish this feat.  (WHITE PAPER) READ ABSTRACT |

Reduce Your Desktop TCO Through Client-Side Virtualization by Virtual Computer, Inc. March 2011 - (Free Research) For most IT organizations, the operational cost of deploying, updating and migrating PCs is the most significant expense associated with the PC life cycle. IDC's Michael Rose outlines some key business considerations that you can apply to reduce your desktop TCO while providing an excellent experience for end-users.  (WEBCAST) READ ABSTRACT |

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