Call recording and review are the most effective and efficient ways to ensure your customers receive high quality treatment and accurate information. ECHO™ provides the vehicle for this. 

Read this whitepaper to learn the best practices for dashboard formatting and layout. It also discusses nine dashboard design problems and solutions. 

The integration of MRO Software and Tivoli is a blending of the strengths of the two technologies to deliver a one-of-a-kind integration platform for asset management and service management. 

Read this article to learn how to alert a BlackBerry smartphone user from a Background application. 

This webcast shows the features of IBM Cognos Business Intelligence for report authors, detailing how the author can create, manage and analyze a professional report easily accessible by any manager on or off the network. Discover how to use the interactive dashboards, create color-coded charts, integrate external data with platform data and more. 

This 2-minute video highlights some of the more significant trends in health IT today. Within, learn how touch-screen technology and tablet devices are changing the face of health care, allowing caregivers and patients to encounter a much richer, more interactive – and, ultimately, better overall – experience. 

This brief case study illustrates how Visy Recycling turned to a third-party mobile app provider to replace their inefficient, paper-based operations with electronic in-truck devices to record delivery data directly to SAP systems. 

Read this informative white paper that presents an end-to-end software solution that will help you efficiently and easily manage your mobile applications. 

This paper describes how identity resolution complements and extends the application of data quality and data integration processes into business applications. 

<p>In this report extract Juniper Research looks at the growing use of MEMS (micro-electro-mechanical systems) in mobile devices, tables, laptops and notebooks.</p> <p> </p> 

Get expert advice in this month's issue on how to convince top management that SharePoint governance should be a top priority. Find out how to create a multidimensional strategy to monitor all of SharePoint's moving parts, and learn three approaches for document management systems integration. 

This document is the second in a series of white papers that will explore the problem of missing font information in PDFs. Since its inception, the PDF has revolutionized the way individuals and businesses communicate and exchange information. The promise to maintain informational integrity and display content consistently across many platforms. 

Explore with William McKnight the factors involved and how organizations should go about valuing data quality through modeling and taking the right steps to remediate data quality defects throughout the enterprise.