Systems Integration Contact White Papers, Systems Integration Contact Software, Systems Integration Contact Research, Hardware and Services

Overhauling a Legacy Contact Center: Starting Steps by Five9

May 10, 2013 - (Free Research)

Overhaul of legacy contact center technology is often extremely costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center technology, making the business case for an overhaul, and important change management considerations.

(EGUIDE)

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Simplifying Contact Center Technology by Oracle Corporation

August 2008 - (Free Research)

Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology.

(WHITE PAPER)

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Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)

This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC.

(WHITE PAPER)

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Cloud-based Contact Center Software Gives Expert Planet the Edge by Five9

January 2013 - (Free Research)

View this white paper to learn more about the focus Expert Planet placed on cloud-based contact center from the beginning. It explores the development productivity gains and the greater efficiency achieved through Salesforce integration. Develop a better understanding of cloud-based benefits by reading this white paper now.

(WHITE PAPER)

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Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)

This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution.

(WHITE PAPER)

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Data Capture QAS Pro by QAS (E-mail this company)

November 2012 - (Free Research)

This white paper presents a program designed to collect accurate contact information every time.

(WHITE PAPER)

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Contact Centers for Dummies by Avaya Inc.

November 2008 - (Free Research)

This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way.

(WHITE PAPER)

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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Company

September 2009 - (Free Research)

Spain's La Caixa bank wanted to expand into international markets, but reaching new customers meant amping up its customer service experience. Read this brief case study to discover how La Caixa chose a contact center outsourcing service to improve its customer experience management, boost its competitive position, and ultimately drive growth.

(CASE STUDY)

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8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 2010 - (Free Research)

In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment.

(WHITE PAPER)

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SharePoint E-Zine Volume 10: Quantifying the Success of Your SharePoint Governance Policy by SearchWinIT

May 2009 - (Free Research)

Get expert advice in this month's issue on how to convince top management that SharePoint governance should be a top priority. Find out how to create a multidimensional strategy to monitor all of SharePoint's moving parts, and learn three approaches for document management systems integration.

(EZINE)

Common Models in SOA: Tackling the Data Integration Problem by Progress Software

December 2008 - (Free Research)

You're probably familiar with the use of common formats in integration. These common representations, or in some cases mutually agreed upon formats, are often found in B2B transactions. To see how a common model can simplify SOA development, let's examine the standards at the foundation of SOA and ESB to understand what they include and...

(WHITE PAPER)

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Centrify Express 2010.1 by Centrify Corporation

August 2010 - (Free Research)

Centrify Express is the #1 choice of IT professionals for Active Directory-based single sign-on to Linux and Mac systems. It is a free solution with more functionality, tools, and upgrade options than alternative offerings.

(DOWNLOAD)

Why Price Shouldn’t Be the Final Factor When Investing in Manufacturing ERP Software: The Hidden Expenses Often Found in Low Cost ERP Systems by IQMS

March 2012 - (Free Research)

Access this resource to uncover potential concealed costs of manufacturing ERP software and the right questions you should ask to avoid ending up with a shoddy system.

(WHITE PAPER)

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Talend Enterprise ESB Technical Overview by Talend

December 2012 - (Free Research)

In this white paper, learn how the right enterprise service bus (ESB) strategy can help you meet changing integration requirements while also allowing developers to be more productive. Read on to learn more.

(WHITE PAPER)

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Data Services: The Marriage of Data Integration and Application Integration by Talend

December 2012 - (Free Research)

Integration of systems and data is high on the agenda of most organizations. Unfortunately, in many organizations today a labyrinth of integration solutions has been developed. This white paper describes the importance of unification and centralization of integration.

(WHITE PAPER)

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CW Special Report on IBM

by ComputerWeekly.com

April 2012 - (Free Research)

<p>This special nine-page report from Computer Weekly analyses the challenges facing IBM, its financial performance, the services it offers.</p>

(IT BRIEFING)

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Using electronic contact details for marketing by Experian QAS

December 2009 - (Free Research)

What does an e-Marketer do when he or she gets to work? What tasks do they perform that are impacted upon by legislation and regulation? Let's take a look at a simplified view where we acquire, hold and use electronic contact information e.g. email addresses and see how legislation and regulation has an impact.

(WHITE PAPER)

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Lease to lifecycle management Economic and regulatory developments increase the case for real estate systems integration within retail by IBM

March 2013 - (Free Research)

This white paper demonstrates how progressive retailers can seamlessly integrate all phases of the real estate lifecycle process, from market planning, site selection and construction to day-to-day operations like lease administration and facility management.

(WHITE PAPER)

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From Workforce Management to Workforce Productivity by Aspect

December 2012 - (Free Research)

This white paper reveals the technologies that support workforce productivity and offers tips for choosing the right supplier.

(WHITE PAPER)

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Five Ways to Prepare for SharePoint 2013: Establish Governance Today by Quest Software, now a part of Dell

August 2012 - (Free Research)

Access this exclusive resource to discover how to establish a governance strategy in your exisiting environment to help your business prepare for the migration to SharePoint 2013.

(WHITE PAPER)

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The TERA1100 Portal Processor by Teradici Corporation

The TERA1100 Portal Processor enables centralized computing to span an enterprise network from the datacenter to the desktop by implementing advanced display compression algorithms and I/O bridging to guarantee a high performance user experience.

(HARDWARE PRODUCT)

Plantronics UC Toolkit Evolve FAQ by Plantronics

April 2011 - (Free Research)

UC audio device integration can be daunting for managers if they don’t have the right tools. This paper discusses a 5 step process for device adoption, providing responses to typical questions IT organizations raise during the evolution stage of your implementation.

(WHITE PAPER)

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Oracle’s CRM Cloud Service Powers Innovation by Oracle Corporation

October 2012 - (Free Research)

Oracle customers, Breg, Key Energy Services, and iRobot describe how Oracle's CRM Cloud service powers innovation and drives their businesses forward.

(WEBCAST)

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The Business Case for Desktop Integration: A practical solution with rapid ROI by Cicero Inc.

June 2009 - (Free Research)

This paper describes the relationship between desktop integration and customer experience, the business benefits of building a logically integrated structure, and the best architecture for achieving the maximum benefits. It examines two successful implementations where desktop application integration has produced measurable results.

(WHITE PAPER)

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The Semantic Dialogues by Progress Software

August 2009 - (Free Research)

The Semantic Dialogues tells the story of how National Networks, a fictional telecommunications service provider, pursued and achieved data interoperability within their SOA.

(EBOOK)

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