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1 - 25 of 471 | Next Page

Avaya Aura Contact Center Database Integration Wizard: Part One, Sending Data by Global Knowledge

June 21, 2013 - (Free Research)
In Part One: Sending Data, of this two-part series on the Avaya Aura Contact Center Database Integration Wizard (DIW), you will see how to integrate the Avaya Aura Contact Center with a backend database management system in order to to capture call information and store it in a database for reporting purposes. 
(WHITE PAPER) READ ABSTRACT |

Simplifying Contact Center Technology by Oracle Corporation

August 2008 - (Free Research)
Computer telephony integration (CTI) enabled contact centers realize immense cost savings, increased reliability and improved performance. Learn how an on-demand solution can simplify your organization’s contact center technology. 
(WHITE PAPER) READ ABSTRACT |

Overhauling a Legacy Contact Center: Starting Steps by Five9

May 2013 - (Free Research)
Overhauling legacy contact center technology is often costly and time-consuming, but it doesn't have to be. This expert e-guide offers advice on deciding when it's time to upgrade your contact center, making the business case for an overhaul, and important change management considerations. 
(EGUIDE) READ ABSTRACT |

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

Avaya Aura Contact Center Database Integration Wizard: Part Two, Data Exchange by Global Knowledge

July 2013 - (Free Research)
In Part 2, Data Exchange, of this series on the Avaya Aura Contact Center Database Integration Wizard you will see how to use the SEND REQUEST and GET RESPONSE operations so that customer information collected during the call to the contact center system can be exchanged with a backend database. 
(WHITE PAPER) READ ABSTRACT |

Building a Business Case for your Next-Generation QA Solution by Calabrio, Inc.

June 2011 - (Free Research)
This white paper shows you how to build your business case and obtain approval for a new or upgraded contact center quality assurance and recording solution. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Golfbreaks Implements Integrated, Multichannel Contact Center by Aspect

March 2014 - (Free Research)
This brief video case study reveals how Golfbreaks.com, Europe's largest golf travel company, successfully implemented a multichannel contact center and optimized its unified communications strategy. 
(WEBCAST) READ ABSTRACT |

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Seven Critical Capabilities to Demand From Your Cloud Contact Center Provider by Aspect

January 2014 - (Free Research)
Delivering exceptional customer service today means having a flexible and reliable contact center, as well as all the tools your agents need to be successful. Many companies are looking to cloud contact center platforms to meet these requirements, but what should you look for in a cloud solution? 
(WHITE PAPER) READ ABSTRACT |

New Contact Center Metrics to Fit Busy New Customers by Aspect

March 2014 - (Free Research)
View this exclusive e-guide to learn more from Fluss and other CRM experts as they explore the right and wrong way to leverage mobility to reach busy customers, as well as how to implement new contact center metrics to measure the effectiveness of new channels -- including email, chat, and social media. 
(EGUIDE) READ ABSTRACT |

The State of Customer Data Integration 2013 by Scribe Software Corporation

November 2013 - (Free Research)
In this comprehensive survey report based on data from over 900 responses from independent businesses and IT leaders, get an overview of the current state of customer data integration and learn how your organization can improve your integration practices. 
(WHITE PAPER) READ ABSTRACT |

Contact Centers for Dummies by Avaya Inc.

November 2008 - (Free Research)
This guide provides a high-level approach to the different methodologies with lots of information not only on running contact centers, but also on implementing technology in contact centers in a profitable way. 
(WHITE PAPER) READ ABSTRACT |

8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
(WHITE PAPER) READ ABSTRACT |

SharePoint E-Zine Volume 10: Quantifying the Success of Your SharePoint Governance Policy by SearchWinIT

May 2009 - (Free Research)
Get expert advice in this month's issue on how to convince top management that SharePoint governance should be a top priority. Find out how to create a multidimensional strategy to monitor all of SharePoint's moving parts, and learn three approaches for document management systems integration. 
(EZINE)

Managing MultipleERP Systems by Epicor Software Corporation

June 2012 - (Free Research)
Read this expert e-guide to learn how to minimize the chaos of managing multiple enterprise resource planning (ERP) systems. Learn how a two-tiered approach including Software as a Service (SaaS) ERP at the subsidiary level is helping many manufacturers consolidate their ERP efforts. 
(EBOOK) READ ABSTRACT |

IDC: The Intelligent Integrated Enterprise Advantage by Red Hat

March 2013 - (Free Research)
In this IDC report, explore how you can transform your business into an intelligent integrated enterprise, in order to deliver more efficient processes and better serve your customers. 
(ANALYST REPORT) READ ABSTRACT |

Red Hat JBoss Fuse: Technology Overview by Red Hat

June 2013 - (Free Research)
This informative white paper examines an integration solution that can be deployed and managed easily in any configuration so you can have a different configuration at each endpoint across your infrastructure, whether it's on premise, in the cloud or in a hybrid solution. 
(WHITE PAPER) READ ABSTRACT |

Data Services: The Marriage of Data Integration and Application Integration by Talend

December 2012 - (Free Research)
Integration of systems and data is high on the agenda of most organizations. Unfortunately, in many organizations today a labyrinth of integration solutions has been developed. This white paper describes the importance of unification and centralization of integration. 
(WHITE PAPER) READ ABSTRACT |

Common Models in SOA: Tackling the Data Integration Problem by Progress

December 2008 - (Free Research)
You're probably familiar with the use of common formats in integration. These common representations, or in some cases mutually agreed upon formats, are often found in B2B transactions. To see how a common model can simplify SOA development, let's examine the standards at the foundation of SOA and ESB to understand what they include and... 
(WHITE PAPER) READ ABSTRACT |

Middleware and SOA appliance adoption on the upswing by IBM

October 2013 - (Free Research)
This E-Guide explores the interdependencies, interrelations and complexity of systems of systems – and how integration middleware can help solve the problem. 
(EGUIDE) READ ABSTRACT |

Centrify Express 2010.1 by Centrify Corporation

August 2010 - (Free Research)
Centrify Express is the #1 choice of IT professionals for Active Directory-based single sign-on to Linux and Mac systems.  It is a free solution with more functionality, tools, and upgrade options than alternative offerings. 
(DOWNLOAD)

IBM Middleware Leader Robert LeBlanc on Systems of Systems, Smarter Planet and Web Applications by IBM

October 2013 - (Free Research)
In this E-guide, hear from Robert LeBlanc, senior vice president, Middleware Software, IBM Software Group, as he discusses "systems of systems." Read on to explore the interdependencies, interrelations and complexity of systems of systems – and how integration middleware can help solve the problem. 
(EGUIDE) READ ABSTRACT |

CW Special Report on IBM by ComputerWeekly.com

April 2012 - (Free Research)
This special nine-page report from Computer Weekly analyses the challenges facing IBM, its financial performance, the services it offers. 
(IT BRIEFING) READ ABSTRACT |

Oracle Service Cloud Integration with Oracle Siebel Service by Oracle Corporation

August 2013 - (Free Research)
This paper discusses Oracle's unique approach to leveraging Oracle Service Cloud functionality with their existing Siebel Contact Center and Service functionality. Inside, learn how, by integrating the two solutions, customer acquisition, retention, and efficiencies can be improved. 
(WHITE PAPER) READ ABSTRACT |

Five Ways to Prepare for SharePoint 2013: Establish Governance Today by Dell Software

August 2012 - (Free Research)
Access this exclusive resource to discover how to establish a governance strategy in your exisiting environment to help your business prepare for the migration to SharePoint 2013. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 471 | Next Page

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