Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Not Business as Usual. The Changing Channels in Consumer Electronics by IBM Line of Business June 2008 - (Free Research) IBM explores how the impact of innovative business models for "how to sell" are now as important as the innovative products themselves - CE manufacturers need to skillfully manage their mix of sales channels for future success.  (WHITE PAPER)

Channel Sales Management: New Applications for High-Tech Vendors by SAP AG January 2009 - (Free Research) Channel management is a pressing issue for high-tech manufacturers that sell through partners. IDC believes that companies that leverage channels partners should begin to integrate channel management into broader corporate infrastructure applications that include the supply chain and potentially PLM applications.  (WHITE PAPER) READ ABSTRACT |

The Fine Art of Lead Management and Follow-Up: What Research Shows About Lead Qualification and Nurturing by KnowledgeStorm, Inc (E-mail this company) May 2006 - (Free Research) The Internet has changed the dynamics of technology sales and marketing. While most marketing efforts emphasize generating leads, and most sales efforts are focused on closing sales, not enough consideration is given to the little-understood but vital middle ground of lead qualification. Learn more about industry best practices.  (WHITE PAPER) READ ABSTRACT |

Improve web content management with mobile marketing by OpenText January 2012 - (Free Research) This analyst report discusses how best-in-class businesses have adapted their content for improved mobile marketing.  (ANALYST REPORT) READ ABSTRACT |

Gartner’s Online Channel Optimization: Framework to Optimize Online/Offline Communications by Adobe Systems, Inc. April 2013 - (Free Research) Download this report to discover a three-step process for creating holistic communications across teams, technologies, and mediums, including how to foster cross-channel interaction between departments, create a cohesive communications strategy and more.  (TRIAL SOFTWARE) READ ABSTRACT |

Voice over IP Networks: Ensuring Quality through Proactive Link Management by Elfiq Networks April 2008 - (Free Research) Voice over IP (VoIP) networks offer clear advantages over traditional telephony technologies (PSTN) making it a choice that many organizations are making and migrating their systems to.  (WHITE PAPER) READ ABSTRACT |

Innovations in Marke ing: Optimizing the Sales Channel with Better Information by SAP America, Inc. January 2013 - (Free Research) View this resource to learn more about the impact of technology on marketing. The addition of digital and social marketing programs has changed the marketing mix and the way marketers review valuable information. Find out the answers to important questions like "What is the total cost to create a customer," by viewing this resource now.  (WHITE PAPER) READ ABSTRACT |

Developing the right social CRM strategies for improved customer service by Avaya February 2013 - (Free Research) Today's exclusive resource examines that steps businesses should take to ensure the seamless integration of social CRM into existing tools and processes. Discover the value you can glean from analyzing and nurturing customer feedback from social media channels.  (EGUIDE) READ ABSTRACT |

Backup and Recovery Performance and Best Practices for Exadata Cell and the Oracle Exadata Database Machine by Oracle Corporation June 2010 - (Free Research) One of the key operational aspects of deploying a Sun Oracle Database Machine is to ensure that database backups are performed and restoration of the Oracle Database is possible if disaster strikes. This paper describes the best practices for setting up the optimal backup and recovery strategy to protect your mission-critical data.  (WHITE PAPER) READ ABSTRACT |

Building Solutions For Smarter Governments: Six Ways to Increase Responsiveness, Service Quality, Accountability and Taxpayer Value by IBM January 2011 - (Free Research) This paper describes how smarter government means making operations and services truly citizen-centric, integrating their service delivery, coordinating programs and allowing a choice of access channels, as well as placing the most needed transactions on the Web.  (WHITE PAPER) READ ABSTRACT |

Sybase Customer Success: Barclays Capital by Sybase, an SAP company June 2011 - (Free Research) Through increased information visibility and data accuracy, Barclays Capital was able to mitigate exposure to operational and reputational risk. Read the entire case study now, compliments of Sybase.  (CASE STUDY) READ ABSTRACT |

Optimizing Management efficiency for Storage Infrastructures by Dell, Inc. July 2010 - (Free Research) The Dell/EMC NS family of unified storage enables organizations to easily and cost-effectively consolidate both unstructured file-system data and structured application data into a single shared storage system - helping organizations control costs, streamline management, and enhance storage availability and performance.  (WHITE PAPER) READ ABSTRACT |

Managing the Social Media Mix White Paper by Oracle Corporation September 2012 - (Free Research) This exclusive resource provides an eight-step guide to devising an effective social media marketing strategy and helps you determine how your company should allocate information to Twitter, blogs, Facebook, and more.  (WHITE PAPER) READ ABSTRACT |

Channel Strategies E-Zine - September 2010/ No.3 by SearchITChannel.com September 2010 - (Free Research) Learn what's needed to strike the right balance of project work versus managed services sales. Also in this issue, find out how the absence of single-instance storage in Exchange 2010 can affect customers' migration plans, and examine why VDI is becoming one of the more popular technologies to replace traditional client-server computing.  (EZINE)

Deploying Customer Service in the Cloud by Oracle Corporation UK Ltd November 2012 - (Free Research) Read this white paper for best practices in deploying customer service in the cloud. Learn how to successfully implement, consolidate, optimize, and transform your customer experience management strategy and sustain a long-term competitive advantage.  (WHITE PAPER)

The State of Marketing 2011: Unica’s Annual Survey of Marketers by Unica Corporation - An IBM Company May 2011 - (Free Research) This is the current report based on a survey of almost 300 online and direct marketers representing a comprehensive mix of companies by location, revenues and industry. Explore the response to new developments, continuing trends and the market.  (WHITE PAPER) READ ABSTRACT |

Storage Efficiency: Mixing Gigabit Ethernet and 10 Gigabit Ethernet in a Dedicated SAN Infrastructure by Dell, Inc. September 2009 - (Free Research) This paper shows how enterprises may make the transition to 10GbE for storage using Dell™ EqualLogic™ PS Series arrays and Dell PowerConnect™ switches.  (WHITE PAPER) READ ABSTRACT |

Mixing Gigabit Ethernet and 10 Gigabit Ethernet in a Dedicated SAN Infrastructure by Dell India September 2009 - (Free Research) The reference architecture illustrated in this article shows how enterprises may make the transition to 10GbE for storage using Dell™ EqualLogic™ PS Series arrays and Dell PowerConnect™ switches.  (WHITE PAPER) READ ABSTRACT |

The Forrester Wave™: Web Content Management For Digital Customer Experience, Q2 2013 by Adobe Systems, Inc. May 2013 - (Free Research) As new technologies like mobile and cloud computing emerge, IT professionals are forced to drill deeper into specialized product and technology expertise — often at the expense of high-level strategic thinking. View this Gartner report to examine the issues with IT groups and organizations as a whole.  (WHITE PAPER) READ ABSTRACT |

Why Deliver Customer Service through the Cloud? by Oracle Corporation UK Ltd December 2012 - (Free Research) Watch this webcast to learn the advantage of cloud-based customer service delivery, including rapid implementation, an instant return-on-investment, flexibility and easy upgrades, capabilities to handle a mobile workforce, optimal security, and the ability to focus your resources on high-value tasks.  (WEBCAST)

Performance Considerations for Efficient Data Storage - Presentation Transcript by Dell, Inc. September 2012 - (Free Research) Jon William Toigo offers a look at storage performance efficiency and why it shouldn't be considered in isolation from the other dimensions of storage efficiency.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

SingTel Selects Alcatel-Lucent as Strategic Partner in IPTV Deployment by Alcatel-Lucent June 2009 - (Free Research) Read this case study to learn how SingTel, a major carrier in the Asia-Pacific region, overcame the challenges associated with providing new services and broadening their customer base. The solution allowed them to provide advanced IPTV features - including HD VoD - quickly and at aggressive prices, thereby affirming their place as a market leader.  (CASE STUDY) READ ABSTRACT |

Delivering Superior Customer Value in Communications Firms: Enabling Optimal Offer Creation for Service Providers by SAP America, Inc. April 2009 - (Free Research) For communications companies - whether focused on telecommunications services or media content - these are challenging times. Markets are saturated with new offerings, and margins continue to diminish. In response, communications service providers (CSPs) are concentrating on improving offers of voice, content, and data services.  (WHITE PAPER) READ ABSTRACT |

Single View of the Customer in UK Businesses and the emerging role of Big Data by SAS Institute Inc. March 2013 - (Free Research) Many companies today are attempting to harness the power of big data to provide customer insights. This informative market report focuses on how businesses in the UK are using data to glean optimal insights, and how far along they are in capturing all the interactions a customer has with an organisation, regardless of the channel.  (WHITE PAPER) READ ABSTRACT |

Dell NX4: Advanced File Sharing and Management by Dell | EMC December 2008 - (Free Research) Dell NX4 offers a variety of advanced features that can help organizations achieve storage efficiency and lower TCO, including data deduplication that can reduce required storage capacity and an open API that works with third-party policy engines to enable tiered storage access.  (PRODUCT OVERVIEW) READ ABSTRACT |

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