Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees. 

Against a backdrop of an increased use of software that is generally more sophisticated, flexible, scalable and easy to integrate than in times gone by, this research set out to explore the impact of having to maintain a plethora of different software solutions from different vendors in today’s cash-strapped corporate environment. 

Since your legacy remote support tool probably doesn’t do what it is supposed to, access this whitepaper to uncover the top five reasons and benefits you can achieve by replacing it. 

This white paper explores how to change some of the default user experiences by customizing elements of both the Look and Feel and the site Navigation. Many additional "out of the box" customization elements are available. 

Uncover the driving growth of mobile devices in the workplace and four best practice tips for how your business can support mobile devices. 

In this white paper, learn how service management that includes incident, problem, and change management allows you to provide more proactive service that increases efficiencies and lower costs. 

Services are the building blocks of an ITSM strategy, but how does an enterprise begin to pick and choose the "right" services to manage or develop? Inside this e-guide, get the answer to this question and more. Gain expert insight into utilizing ITIL for continuous improvement in asset management, ITSM, and help desk operations. 

This white paper serves as a guide to ten must-have features regarding a virtualized server/desktop environment. Read on to make sure you're getting the most out of your virtualized data center today. 

Small and medium size businesses often thrive by being high-value specialists. The dilemma is how to stay specialized in a particular niche yet grow aggressively. In this white paper, learn about multiplication as a growth strategy. Discover the risks and effective methods of mitigating them to ensure a successful implementation. 

Discover the key usability features for an email archive solution, the impact those capabilities have on an organization and how they are linked to a more comprehensive ROI. Find out why companies are turning to purpose-built email archive solutions to address e-discovery, compliance and mobility needs. 

Hosting Exchange Server off-site may appeal to businesses getting comfortable with the idea of cloud computing and its various advantages, but is it really a good idea? 

This chapter explains how to test Exchange 2010 with native and third-party management tools and how best to protect your investment. 

While Exchange 2010 promises to offer enhanced communication and collaboration capabilities, the migration process can still be a challenge for even the most diligent IT professional. Take a look at this e-book from the editors at SearchExchange.com for a top-to-bottom, expert analysis of the Exchange migration process.