Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

FACTS® WDS™ by FACTS Services, Inc. April 2008 - (Free Research) FACTS® WDS™ (Work Distribution System) module is an electronic claim workflow management system for your adjusters. It provides automatic routing of claims entered in the FACTS® CLAIMS & ENCOUNTERS™ system via FACTS® EDI™, OPTIFACTS™, or FACTS® PRE-PROCESSING™. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom Inc May 2008 - (Free Research) Consolidation 2.0 is a call center strategy that eliminates unnecessary duplication of resources and efforts, improves efficiency, reduces costs, and increases customer satisfaction. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IDC Vendor Spotlight: Pragmatic yet Visionary ERP Requirements Driving Manufacturing Companies by SYSPRO. April 2008 - (Free Research) Manufacturers know they must implement change or risk limiting their growth and profitability. Explore common manufacturing challenges, how to combat them and what to look for in ERP software. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Wholesale Grocer uses CONNX for Data Access, Data Integration and to Enhance Reporting Capabilities by CONNX Solutions May 2008 - (Free Research) Mike Rouleau, Director of IS considers CONNX to be a seamless product that allows the user to access data from any location without the knowledge of where that data resides, making the data appear as if it is one view. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Sage Accpac: Scalable ERP solutions for Small/Mid-sized Businesses by Sage Software Inc. (E-mail this company) Sage Accpac ERP system is a robust accounting and operations system for small and midsized businesses. You can create a perfect fit for your business by opting for only the modules you need now, then integrating additional functionality as you grow. With our full range of applications, you have the ability to streamline your entire enterprise.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Network Behavior Analysis: How Well Does It Really Work? by Sourcefire March 2008 - (Free Research) What distinguishes one Network Behavior Analysis (NBA) product from another? How important is NBA to your network security strategy? This paper helps answer these questions and eliminates potential confusion by clearly establishing what NBA ent... (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enterprise Threat Management (ETM) - Work Smarter, Not Harder by Sourcefire March 2008 - (Free Research) Learn about a new approach to security called Enterprise Threat Management (ETM) and find out how it can help your company stop attacks that are underway, aid discovery and recovery after an attack and much more. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

SANS What Works in Intrusion Prevention and Detection by Sourcefire June 2008 - (Free Research) This white paper shows you how TransUnion was able to successfully implement an effective intrusion defense system (IDS) that helped them meet compliance requirements and secure their corporate environment. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Impact of Virtualization on Network Security by Sourcefire June 2008 - (Free Research) There are various types of virtualization from a technical standpoint, but the one discussed in this paper is known as server or full virtualization, which is the most prevalent type used for production. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Limitations of EDGE Proxy Caching Networks by BitGravity May 2008 - (Free Research) This white paper details the limitations of content distribution networks (CDN) and presents a new solution that provides organizations with a superior solution that addresses the needs in the marketplace at an affordable rate. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Processing and Filtering User Generated Content by Inversoft June 2008 - (Free Research) This white-paper presents one of the classic problems involved in UGC filtering, discusses a number of methods that users employ to circumvent UGC filters, and also shows how a well designed filter can succeed - even in the face of these problems. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Improve Your Security with Enterprise Threat Management by Sourcefire March 2008 - (Free Research) This paper shows you how to maintain an accurate mapping between IP address and user identity and discusses a solution that enables both rapid response to threats and tighter control of the computing environment. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The JCatapult Principles by Inversoft June 2008 - (Free Research) This white paper will discuss the main principles of JCatapult and illustrate how JCatapult can simplify development of large and small applications. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Profanity Filtering and Database: Control User-Generated Content by Inversoft April 2008 - (Free Research) This white paper discusses the advantages of a comprehensive profanity filter for removing offensive or unwanted language from user-generated content. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Passing the PCI Audit: Best Practices for Securing Payment Card Data in SAP by Princeton Payment Solutions April 2008 - (Free Research) Payment card theft worldwide is prevalent, expensive, and growing. This white paper addresses three detailed encryption solutions to help companies secure SAP data and are serious about passing PCI audits. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enterprise-Scale Console and Terminal Window Session Recording by Observe IT March 2008 - (Free Research) Read this white paper to learn how Windows session recording technology can help verify that 3rd party and internal privileged users are compliant with corporate policy. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Telephone Reliability for Alarm Notification: Where Have All the Landlines Gone? by Sensaphone June 2008 - (Free Research) This paper discusses why timely and reliable alarm notification is part of a successful remote monitoring program and discusses the factors to consider when selecting a remote monitoring system. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

System i Modernization Survival Guide: Future-proofing Your Applications and Development Strategies by LANSA June 2008 - (Free Research) This white paper provides a survival guide to help you cope with the dramatically increased pace and scope of business application development brought on by the Internet revolution. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

People Auditing: Why Are We Ignoring the #1 Cause of Downtime and Security Breaches? by Observe IT March 2008 - (Free Research) This paper argues that by adding user activity auditing as a core property of system monitoring platforms, IT departments can easily achieve higher availability, through faster problem identification and time to resolution. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enabling NAS Clusters: The Silicon Storage Appliance by DataDirect Networks. June 2008 - (Free Research) This paper provides a basic overview describing the most commonly used storage strategies for clusters, and some emerging technologies that attempt to answer the problems associated with largerscale data distribution in large clusters. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Testing The Recoverability of Today's Disk Drives by Pillar Data Systems (E-mail this company) March 2008 - (Free Research) Disk drive capacity is constantly increasing and a drive failure has a serious impact on data. Read this white paper to learn about a study that tested the recoverability of disk drives during a failure and find out which drives performed best. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Solving the Storage Challenges Inherent with Digital Media by DataDirect Networks. February 2008 - (Free Research) Businesses working with digital media are facing some serious challenges when it comes to storage. Read this white paper to learn about a solution with capabilities for solving the most challenging storage requirements for large digital media. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Five Ways ERP Can Help You Implement Lean by Epicor Software Corporation. February 2008 - (Free Research) Lean is the continuous pursuit of waste elimination. ERP systems are the central nervous system of the organization. Learn how ERP and Lean can be used to support and enable the most important objectives of one another. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How White Papers Can Boost Your Lead Gen Campaigns by KnowledgeStorm Webinars (E-mail this company) October 2006 - (Free Research) In this presentation document, white paper guru Michael Stelzner, author of "Writing White Papers: How to Capture Readers and Keep Them Engaged," will share his secrets on creating effective white papers that attract prospects in droves. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

How White Papers Can Turbo-Boost Your Lead Gen Campaigns by KnowledgeStorm Webinars (E-mail this company) September 2006 - (Free Research) In this upcoming Webcast, "How White Papers Can Turbo-Boost Your Lead Gen Campaigns", white paper guru Michael Stelzner, author of "Writing White Papers: How to Capture Readers and Keep Them Engaged," will share his secrets on creating white papers that attract prospects in droves. This Webcast is presented by KnowledgeStorm. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

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