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Smarter Commerce Global Summit: Gaylord Opryland Resort and Conference Center, Nashville, Tennessee, May 21 to 23, 2013 by IBM May 21, 2013 - (Free Research) Attend the Smarter Commerce Global Summit to gain insights into how to create strong customer experiences across channels.  (EVENT) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 20, 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

2010 SMB Information Protection Survey by Symantec by Symantec Corporation June 23, 2010 - (Free Research) This year’s survey sheds light on precisely the risks small and midsized businesses (SMBs) are facing, what they are doing about it and how much it is costing them. It also provides some simple steps SMBs can take to improve their information protection footing.  (WHITE PAPER) READ ABSTRACT |

The future of Government operations: Digital citizen survey by ComputerWeekly.com May 02, 2012 - (Free Research) This report from Accenture looks at the challenges facing the public sector in offering digital services.  (IT BRIEFING) READ ABSTRACT |

How to tie learning to business impact by ComputerWeekly.com December 09, 2010 - (Free Research) Many organisations implement “learning engagements,” or training programmes, to increase employee satisfaction, realise better team performance, and improve communication.  (WHITE PAPER) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact January 04, 2011 - (Free Research) This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices.  (WHITE PAPER) READ ABSTRACT |

Harvey Nash CIO Survey 2012 by ComputerWeekly.com May 14, 2012 - (Free Research) CIOs are more confident of securing technology budget increases than at any time in the last five years, according to the CIO Technology Survey 2012.  (IT BRIEFING) READ ABSTRACT |

Master Data Management Projects in Practice - An Information Difference Research Study by Talend December 01, 2009 - (Free Research) Organizations are often turning to Master Data Management as a key enabler in improving the timeliness, quality and reliability of BI with the ultimate goal of improving business performance. This survey report presents recommendations on the "do and don't" of MDM as well as some findings on the use of open source and manual coding in MDM projects.  (WHITE PAPER) READ ABSTRACT |

The Move Toward IT Service Management (ITSM) Mobilization by BlackBerry February 17, 2010 - (Free Research) IDG Research Services recently surveyed more than 200 CIOs and senior IT and business executives at companies of all sizes to examine the benefits of giving employees mobile access to strategic business applications, including ITSM applications. This analyst report discusses the benefits of ITSM mobilization and key findings from the IDG survey.  (ANALYST REPORT) READ ABSTRACT |

The Post-Relational Reality Sets In: 2011 Survey on Unstructured Data by MarkLogic July 28, 2011 - (Free Research) This report details a survey of IT and data managers conducted by Unisphere Research, in partnership with MarkLogic. Read it and discover how organizations who responded treat and manage a growing amount of unstructured data.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 1 May 2012: The technology behind the England football team by ComputerWeekly.com May 01, 2012 - (Free Research) This week's Computer Weekly examines how the Football Association's IT director is using technology to help improve the prospects for the England national team. Our Buyer's Guide to government IT looks at the future of open source in the public sector and we report from Infosec 2012 on the rising number of cyber attacks. Read the issue now.  (EZINE)

The global state of the project management office by ComputerWeekly.com May 05, 2011 - (Free Research) This global benchmarking study from ESI international identifies the key challenges and successes experienced by project and programme management offices (PMO) and draws recommendations for the future.  (IT BRIEFING) READ ABSTRACT |

The State of Data Quality Today: An Information Difference Research Study by Pitney Bowes Business Insight August 31, 2009 - (Free Research) This paper brings an in-depth look at the results of this survey and tries to clearly define and measure the state of data quality. Read this paper to learn what 193 respondents who completed the survey from all around the world had to say about the state of data quality.  (ANALYST REPORT) READ ABSTRACT |

IDC White Paper – Identity and Access Management for Approaching Clouds by CA Technologies. July 26, 2010 - (Free Research) Cloud computing is in the process of changing the enterprise IT landscape. Read this paper to learn about the security issues of the cloud and how to improve its security and visibility.  (WHITE PAPER) READ ABSTRACT |

Are You Doing Enough To Prevent Access Risk and Fraud? by SAP America, Inc. January 29, 2013 - (Free Research) A survey completed by insiderRESEARCH showed that access risk is a top priority for over 50 percent of organizations. Access this white paper to learn more about the results of the survey and the steps you can take to improve the security practices in your organization.  (WHITE PAPER) READ ABSTRACT |

Export Compliance Management: Best Practices for Managing Export Compliance to Support Globalization and Reduce Your Risk Profile by Management Dynamics May 26, 2010 - (Free Research) Before escalating their overseas sales, companies must gauge their exporting best practices to see what can be gained from improving compliance process. This Report profiles export compliance programs in various industries to reveal key challenges companies face in managing these programs and determine how software is used in the process.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Changing the Rules of Backup: Go Beyond Virtual Tape Library for Accelerating Your Backup by FalconStor Software May 14, 2009 - (Free Research) FalconStor Software provides solutions that can dramatically improve backup speeds while working with your current backup technology and operations. Management can be streamlined even while performance improves.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Leveraging a Dynamic Application Infrastructure for Effective Private Cloud Computing by IBM February 19, 2010 - (Free Research) IBM WebSphere CloudBurst Appliance is a private cloud appliance that improves the speed and efficiency of the collaborative application life-cycle management process. Beyond the cost efficiency benefits, the goal of using this appliance is to speed up development and testing cycles and improve the quality of the application. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

A Peer Survey: Desktop Virtualization Separating the Hype from Reality by Quest Software, now a part of Dell June 28, 2011 - (Free Research) Organizations are looking to desktop virtualization for improved productivity, security and easier management. Cut through the hype – and get to the facts – in this white paper from IT Business Edge and Quest Software.  (WHITE PAPER) READ ABSTRACT |

What Pervasive Video Can Do For You by Dimension Data July 11, 2012 - (Free Research) Video-enabled communication and collaboration methods are being adopted to achieve improved collaboration, productivity and innovation. This paper outlines the results of a recent survey conducted amongst 50 senior IT decision-makers, detailing the types of video platforms their organizations are employing, business drivers and more.  (WHITE PAPER) READ ABSTRACT |

The Intelligent Enterprise: Creating a culture of speedy and efficient decision-making by Oracle Corporation UK Ltd November 15, 2011 - (Free Research) How does your company compare to others when it comes to making smart business decisions? Read this paper on the survey of about 200 senior executives and CIOs from across industries to learn where you are ahead or behind your competitors in data-driven decision-making.  (WHITE PAPER)

vokeStream Market Snapshot: Automated Testing of Networks and Connected Devices by Fanfare November 16, 2007 - (Free Research) Service providers and network equipment manufacturers are adding automation to their pre-production testing process for a combination of reasons. This Market Snapshot will focus on the need for test automation of networks and connected devices, identify a path to automation adoption and provide an overview of the market.  (ANALYST REPORT) READ ABSTRACT |

Computer Weekly – 19 March 2013: Delivering software development success by ComputerWeekly.com March 19, 2013 - (Free Research) In this week's Computer Weekly, we talk to IT leaders about successful software development, and how they combine the best of agile and waterfall methods. Drugs giant AstraZeneca talks about how it changed its outsourcing approach to eliminate past mistakes. And we look at a new social media bank that is shaking up the sector. Read the issue now.  (EZINE) READ ABSTRACT |

Optimizing the Data Center for Cost and Efficiency by Dell India April 14, 2009 - (Free Research) The current state of the datacenter demands a transformation that helps in improving space utilization and lowering power consumption while still providing the scale and availability the business requires. Read this report to learn how your organization can optimize data center efficiency and lower costs.  (WHITE PAPER) READ ABSTRACT |

The Importance of Real-Time Executive Dashboards by ASG Software Solutions March 23, 2011 - (Free Research) According to a recent study by an independent research firm, "90 percent of IT executives surveyed think that a real-time, customized dashboard will improve service levels and problem remediation."  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

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