Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

The Top 9 Ways to Improve Customer Loyalty and Engagement by Allegiance January 2008 - (Free Research) Customer loyalty is a critical way to retain more of your customers and grow your business faster. Explore these nine principles to foster a culture of greater loyalty and engagement and you will see immediate profits.  (WHITE PAPER) READ ABSTRACT |

Wales & West Utilities Distributes Data Entry Savings across the Company with Winshuttle by Winshuttle, LLC December 2008 - (Free Research) Wales & West Utilities uses Winshuttle to streamline SAP data loading and extraction in multiple business areas, from finance to asset management.  (CASE STUDY) READ ABSTRACT |

Fenwick & West Use Metalogix for eRoom-to-SharePoint Migration by Metalogix April 2010 - (Free Research) In 2005, Fenwick & West selected Microsoft SharePoint as its next-generation intranet, extranet, and collaboration platform. It soon became clear, however, that migration would be an obstacle. Read this case study to learn about their migration solution.   (CASE STUDY) READ ABSTRACT |

Apptix Saves More Than $1 Million with NetApp Storage Efficiencies by NetApp October 2012 - (Free Research) This short white paper reveals how Apptix was able to easily and affordably migrate their customers to Microsoft Exchange Server 2010 on an integrated NetApp storage platform, with performance boosted by the NetApp Virtual Storage Tier. Read now to learn more.  (WEBCAST) READ ABSTRACT |

Case Study: West Jefferson Medical Center Rearchitects Its Data Protection Infrastructure with NetApp Syncsort Integrated Backup by Syncsort May 2012 - (Free Research) This buyer case study presents a medical center's deployment and use of NetApp Syncsort Integrated Backup.  (CASE STUDY) READ ABSTRACT |

Vestcom International: Personalization Drives Repeat Business by Exstream Software April 2008 - (Free Research) Vestcom International is a New Jersey-based firm that offers end-to-end personalized communication solutions. Vestcom used Exstream Software's Dialogue solution to design a sophisticated relationship management program that is fostering...  (CASE STUDY) READ ABSTRACT |

West Jefferson Medical Center Rearchitects its Data Protection Infrastructure with NetApp Syncsort Integrated Backup by NetApp January 2012 - (Free Research) This IDC Buyer Case Study assesses the deployment and use of NetApp Syncsort Integrated Backup (NSB) at the West Jefferson Medical Center.  (WHITE PAPER) READ ABSTRACT |

Continuous protection for continuous learning by Dell, Inc. January 2013 - (Free Research) This short case study explores how the University of West Alabama was able to easily and affordably modernize its data protection and the benefits they now enjoy. Read now to learn more.  (WHITE PAPER) READ ABSTRACT |

Stories That Move Mountains: Improve your presentation skills by ComputerWeekly.com November 2012 - (Free Research) Learn how to make your presentation stand out from the crowd and make 'death by slide presentation' a thing of the past with this book extract especially written for IT professionals.  (BOOK) READ ABSTRACT |

Benefit Solution Case Study - Timmons Group by EMC Corporation April 2008 - (Free Research) Timmons Group is a leader in the civil engineering industry; however, their storage requirements were growing at an unprecedented pace. Read this case study to learn how this company was able to overcome their challenges with innovative SAN solutions.  (WHITE PAPER) READ ABSTRACT |

Comprehensive Business Intelligence Market Study: Summary Results from the BI Survey 7 by MicroStrategy Incorporated June 2008 - (Free Research) The BI Survey 7, the leading independent survey of real-world BI implementations, provides unique, statistically significant insight into actual BI implementations and customer experiences with various BI products.  (WHITE PAPER) READ ABSTRACT |

Ensuring brand-building customer experiences with inContact ECHO survey software by inContact January 2011 - (Free Research) This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices.  (WHITE PAPER) READ ABSTRACT |

Aligning Business and Insurance Technology, 2007 P&C Technology Survey Results by Fiserv Insurance Solutions April 2008 - (Free Research) In May 2007, Fiserv Insurance Solutions surveyed IT leaders at some of the leading property & casualty insurance carriers in the United States. From our second annual survey we see new trends developing and others that continue because of their...  (WHITE PAPER) READ ABSTRACT |

Saving At-Risk Customers and Revenue Through Survey Action Management by MarketTools, Inc. November 2009 - (Free Research) Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.  (WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

Extraprise CRM Support Survey Report by Extraprise Group, Inc. August 2008 - (Free Research) This white paper summarizes the results of the survey that was conducted at the Oracle Applications User Group's COLLABORATE 08 conference in April 2008.  (WHITE PAPER) READ ABSTRACT |

Symantec 2011 SMB Disaster Preparedness Survey by Symantec Corporation November 2011 - (Free Research) This white paper features the results of Symantec's second SMB disaster preparedness survey, and provides recommendations to help your organization establish and maintain a successful disaster recovery strategy.  (WHITE PAPER) READ ABSTRACT |

Symantec 2011 SMB Disaster Preparedness Survey by Symantec Corporation January 2011 - (Free Research) For the second year, Symantec’s SMB Disaster Preparedness Survey revealed that SMBs are not taking disaster preparedness for their computer and networking systems as seriously as they should. Read this survey and analysis to learn more.  (WHITE PAPER) READ ABSTRACT |

2010 SMB Information Protection Survey by Symantec by Symantec Corporation June 2010 - (Free Research) This year’s survey sheds light on precisely the risks small and midsized businesses (SMBs) are facing, what they are doing about it and how much it is costing them. It also provides some simple steps SMBs can take to improve their information protection footing.  (WHITE PAPER) READ ABSTRACT |

WAN Speak Musings – Volume I by ComputerWeekly.com May 2013 - (Free Research) Analysts Clive Longbottom and Bob Tarzey discuss all things network related in this series of 12 short business focused articles.  (ANALYST REPORT) READ ABSTRACT |

Business Transformation Study: LUKOIL MID-EAST by SAP America, Inc. August 2012 - (Free Research) LUKOIL MID-EAST LTD. operates a large oil and gas field in Iraq that demands a precise but flexible supply of materials. Facing a large number of operational routines and procurement processes and a new market of Iraqi suppliers, LME turned to the SAP Supplier Relationship Management application.  (WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

SUMMARY RESULTS FROM THE BI SURVEY 10 by MicroStrategy Incorporated May 2012 - (Free Research) Following nine other surveys, the BI Survey 10 analyzed the platforms of six of the largest BI vendors and asked 2,961 organizations across 80 countries many of the same questions as previous years. Read this now and learn how organizations view certain aspects of their BI tools, such as response time, performance, business benefits and more.  (WHITE PAPER) READ ABSTRACT |

Brocade VDX Data Center Switches by Brocade December 2011 - (Free Research) In this on-demand webcast, Brocade Global Solution Architect Jonathan Hudson will explain how VCS technology and Ethernet fabrics provide a wide range of advantages over 3-tier network architectures  (WEBCAST) READ ABSTRACT |

The Social Customer Engagement Index by SAP America, Inc. July 2011 - (Free Research) This white paper provides the results of a survey of industry professionals about how they were using social channels to engage customers from a service perspective. Learn how you can leverage these findings to transform your own efforts to integrate social and traditional methods of communication with your customers.  (WHITE PAPER) READ ABSTRACT |

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