Cisco ASA 5500 Series by Cisco Systems, Inc. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc.
		BIG-IP Web Application Security Manager by F5 Networks. The BIG-IP Application Security Manager delivers the industry’s foremost comprehensive application delivery security solution with the option to deliver both application delivery more... >> Discover more offerings from F5 Networks.

Cisco Security Agent Data Loss Prevention by Cisco Systems, Inc July 2008 - (Free Research) In this briefing read how Cisco’s Security Agent provides visibility and control of sensitive data across all endpoints, protecting against data loss from both end-user actions and targeted malware.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Cisco PIX 506E Security Appliance by Cisco Systems, Inc The Cisco® PIX® 506E Security Appliance delivers enterprise-class security for remote office, branch office, and small-to-medium business (SMB) networks, in a highperformance, easy-to-deploy purpose-built appliance.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Virginia Commonwealth University (VCU) uses Cisco NAC to defend its network by Cisco Systems, Inc July 2008 - (Free Research) Watch this video case study on how Virginia Commonwealth University deployed Cisco security solutions that require network endpoints to comply with university security policies and allow staff to rapidly identity and respond to threats.  (VIDEOCAST) READ ABSTRACT | GO TO VIDEOCAST

Securing Unified Communications by Cisco Systems, Inc March 2008 - (Free Research) Discover how infrastructure, call management, applications and endpoints can work together to defend your voice and data traffic.  (PODCAST) READ ABSTRACT | GO TO PODCAST

How a Leading Psychiatric Hospital Safeguards Key Healthcare Data by Cisco Systems, Inc February 2008 - (Free Research) The Cisco Security MARS solution has given The Menninger Clinic unprecedented visibility into its network operations and eased HIPAA compliance.  (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc The Cisco Catalyst 3750 Series Switch is an innovative product for midsize organizations and enterprise branch offices.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

ePowerCenter - Customer Relationship Management and Interaction Solution by Astute Solutions (E-mail this company) ePowerCenter is an award-winning CRM customer service and support, contact center automation, and interaction management solution designed to address the unique needs of consumer-focused companies and their contact centers. It is behind high-impact technical and business results at Global 1000 companies across numerous vertical markets.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Astute Solutions and AberdeenGroup Benchmark Report: The Multi-Channel Call Center Agent - Reality or Myth? by Astute Solutions (E-mail this company) July 2007 - (Free Research) The traditional call center supports four separate channels; web self-service, email, chat and voice. Aberdeen research shows that companies evaluating methods to reduce costs recognized the efficiencies of utilizing a single agent across all of the traditional channels.  (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Improving Customer Service in SMBs through Collaborative Tools by Cisco Systems, Inc February 2008 - (Free Research) Employees at SMBs have the same need to collaborate as larger businesses. Advanced collaboration tools have become more affordable, easier to use, and easier to deploy and maintain. Learn how collaboration tools can help your business.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

RealDialog - Knowledge Management, Web Self-Service and Search Solution by Astute Solutions (E-mail this company) RealDialog is a knowledge management, intelligent search and Web self-service solution that enables companies to deliver consistent, accurate, and timely information at every customer touch point. It offers superior capabilities for Web self-service, contact center agent assist, email response management, and employee knowledgebases.  (ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

The Truth about Agent Vs. Agentless Monitorinng: A Short Guide to Choosing the Right Solution by uptime software inc. July 2008 - (Free Research) When selecting an enterprise-level monitoring solution, one of the first decisions the IT department needs to make is whether to opt for an agent based, or agentless monitoring solution. This paper helps you arrive at a decision.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Best Practices for Home Agents by Avaya, Inc June 2008 - (Free Research) Home agents represent an opportunity to expand and improve your call center team. And they can be a form of insurance to keep your business running if disaster strikes. This white paper contains best practices for developing a Home Agents program.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Forrester Best Practices: Improve IT Service Delivery and Support with Remote Services by Citrix Online-GotoAssist July 2008 - (Free Research) View this Webinar, featuring Chip Gliedman, principal analyst for Forrester Research, who reveals 5 best practices for improving IT service delivery and support.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates Several Benefits for SMB Financial Services Firms (Part 1 of 3) by Cisco Systems, Inc February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. This document focuses only on the financial services segment of the market.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Unified Communications Offers Value to Small and Medium Businesses: Global Study Indicates Several Benefits for SMB Manufacturing Services Firms (Part 2 of 3) by Cisco Systems, Inc February 2008 - (Free Research) This research report explains a survey that asked participants how certain Unified Communications (UC) would affect their operations. The survey included organizations from manufacturing, financial services, and professional services firms.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

The Guru - Episode One: What's beyond Right Now? by Cisco Systems, Inc February 2008 - (Free Research) A new switch? Another new server? Four more contact center agents? The challenges facing a growing business seem unlimited.  (WEBCAST) READ ABSTRACT | GO TO WEBCAST

5 Steps toward Disaster Preparedness by Cisco Systems, Inc September 2008 - (Free Research) For small and medium-sized businesses (SMBs), the impacts of a disaster can result in loss of or lack of access to data, applications, and work facilities. This paper explains five key steps to consider when implementing a program for your company.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Sales Performance Optimization: 2007 Survey Results and Analysis by Cisco Systems, Inc September 2008 - (Free Research) This report represents input from professionals directly involved in the management of their organizations sales forces. Professionals were questioned regarding their sales teams performance across 100+ different metrics. Read now to learn more.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Virtual Support Networks: Ten Tips for Delivering Managed Services to On-Site Systems by Cisco Systems, Inc September 2008 - (Free Research) Virtual Support Networks allow managed service providers and IT organizations to support unattended, on-premise hardware and software as though they were there in person. Read this paper to learn the best practices for deploying Virtual Support Networks.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Measuring the True Business Benefits of Web Collaboration by Cisco Systems, Inc September 2008 - (Free Research) This paper examines the key communications challenges faced by organizations today and how web collaboration is delivering the right tools to help organizations meet their growth objectives.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

VIPRE Enterprise Antivirus + Antispyware by Sunbelt Software. September 2008 - (Free Research) VIPRE Enterprise combines antivirus, antispyware, anti-rootkit and other technologies into a single agent handled through a robust central management console.  (DEMO) READ ABSTRACT | GO TO DEMO

Collaborative Efforts: Survey Revealse Clear Business Acceleration Using On-Demand Collaboration Technology by Cisco Systems, Inc September 2008 - (Free Research) In the new global economy, a company’s competitive edge is intrinsically tied to the ability to quickly collaborate with co-workers, partners and customers. This summary report explores different market trends with commentary from industry experts.  (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

Cisco 870 Series Integrated Services Routers for Small Offices by Cisco Systems, Inc Cisco 870 Series of integrated services routers are fixed-configuration routers that support multiple types of DSL technologies, broadband cable, and Metro Ethernet connections in small offices.  (HARDWARE PRODUCT) GO TO DETAILED REPORT

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