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Ensuring brand-building customer experiences with inContact ECHO survey software by inContact

January 04, 2011 - (Free Research)
This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices. 
(WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici

October 20, 2009 - (Free Research)
Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more! 
(WHITE PAPER) READ ABSTRACT |

B2B Integration and Collaboration: Strategies for Building a ROI Business Case by IBM

November 16, 2011 - (Free Research)
Aberdeen conducted a follow-up survey in May 2011 in which over 60 organizations detailed their B2B integration and collaboration issues and challenges - specific focus was given to return on investment (ROI) related issues. This research excerpt summarizes the findings of this survey. 
(WHITE PAPER) READ ABSTRACT |

The State of Requirement Management - 2011 by Jama Software

August 18, 2011 - (Free Research)
If you're involved in the planning and development of products, software applications or systems, this report is for you. Learn the results of a recent industry survey - get insight on the latest trends, challenges and solutions and learn what development teams are doing to successfully plan and develop new products in a customer-driven economy. 
(WHITE PAPER) READ ABSTRACT |

Building a Better Data Backup Plan: This year's hottest backup trends by NETGEAR Inc.

August 10, 2011 - (Free Research)
To help you build the best backup plan for the new year, read this special report by features writer Carol Sliwa on the hottest backup trends. Learn about what's new in backup software, backup hardware and backup outsourcing. Read on to learn more. 
(EGUIDE) READ ABSTRACT |

Computer Weekly - 7 February 2012: IT investment priorities by ComputerWeekly.com

February 07, 2012 - (Free Research)
In this week’s Computer Weekly, we examine exclusive research into the investment priorities of UK IT decision-makers, which shows virtualisation, Windows 7 and security as the top areas for spending this year. We analyse the changing nature of database architecture; and the BBC’s Chief Technology Officer talks about IT plans for the broadcaster. 
(EZINE) READ ABSTRACT |

Garnering Executive Support: Building Your Business Plan for Strategic Meetings Management by StarCite

March 09, 2009 - (Free Research)
In this white paper, brought to you by StarCite, corporate travel and meetings professionals will learn why executive support is vital to a strategic meetings management effort and how to garner that support - even if it requires investment and resources from upper management. 
(WHITE PAPER) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

Performance Center of Excellence by Hewlett-Packard Company

February 27, 2009 - (Free Research)
As the application lifecycle evolves, components that drive efficiency and quality become more crucial. Organizations building centers of excellence (CoE) around performance testing find that the CoE centralizes resources and utilizes the full capabilities of today's robust automation products. Read on to learn more about the benefits of CoE. 
(WHITE PAPER) READ ABSTRACT |

Saving At-Risk Customers and Revenue Through Survey Action Management by MarketTools, Inc.

November 24, 2009 - (Free Research)
Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty. 
(WHITE PAPER) READ ABSTRACT |

Making IT Invisible: NetApp Storage for Virtual Server Environments by NetApp

August 2008 - (Free Research)
Server virtualization provides liquidity to IT by delivering improved hardware utilization, physical server consolidation, increased availability and lower data center operating costs. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 19 March 2013: Delivering software development success by ComputerWeekly.com

March 2013 - (Free Research)
In this week's Computer Weekly, we talk to IT leaders about successful software development, and how they combine the best of agile and waterfall methods. Drugs giant AstraZeneca talks about how it changed its outsourcing approach to eliminate past mistakes. And we look at a new social media bank that is shaking up the sector. Read the issue now. 
(EZINE) READ ABSTRACT |

Computer Weekly - 22 May 2012: Why Tesco is spending £150m online by ComputerWeekly.com

May 2012 - (Free Research)
This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing. 
(EZINE) READ ABSTRACT |

Building momentum: Symantec's new approach to security by TechTarget

March 2014 - (Free Research)
Despite its undisputed dominance of the security market, Symantec's revenues have remained static in recent years. Arif Mohamed reports in this eGuide, whether the expansion of its enterprise data security, cloud and mobile portfolio will return it to growth. 
(RESOURCE)

Building momentum: Symantec's new approach to security by TechTarget

March 2014 - (Free Research)
Despite its undisputed dominance of the security market, Symantec's revenues have remained static in recent years. Arif Mohamed reports in this eGuide, whether the expansion of its enterprise data security, cloud and mobile portfolio will return it to growth. 
(RESOURCE)

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc (E-mail this company)

May 2006 - (Free Research)
Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies. 
(WHITE PAPER) READ ABSTRACT |

2011–2012 IT Budget Benchmarks by ComputerWeekly.com

November 2011 - (Free Research)
The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending,  staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends. 
(IT BRIEFING) READ ABSTRACT |

Why It Makes Good Sense to Put Dev/Test in the Cloud by Hewlett-Packard Company

March 2013 - (Free Research)
Looking to the cloud for application development and testing is catching on - according to a recent IDG survey, 49% of SMBs plan to leverage the cloud for Dev/Test in the coming year. But that doesn't mean there aren't still some serious concerns about cloud-based Dev/Test. 
(WHITE PAPER) READ ABSTRACT |

Infonetics Research Survey Excerpts by Fortinet, Inc.

October 2013 - (Free Research)
This guide explores some key network security strategies and how your data center networks can benefit from these upgrades. 
(WHITE PAPER) READ ABSTRACT |

The trust advantage: How to win at big data by ComputerWeekly.com

November 2013 - (Free Research)
Without consumer trust, most of the trillions of dollars of social and economic value promised from big data will go to waste, this report from The Boston Consulting Group reveals. 
(ANALYST REPORT) READ ABSTRACT |

How social media drives business success by ComputerWeekly.com

May 2012 - (Free Research)
There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues. 
(IT BRIEFING) READ ABSTRACT |

Computer Weekly 6 September 2011: Download the latest issue of the UK’s leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com

September 2011 - (Free Research)
In this week's Computer Weekly, we take an in-depth look at HP's strategic shake-up, and ask what it means for the supplier's customers and the UK IT industry as a whole. We also discuss a major research study into why IT projects go wrong, and start our latest Buyer's Guide, about business intelligence. Download the new issue now. 
(EZINE)

Build a strategy to utilise mobility to its full potential by IBM

February 2014 - (Free Research)
This exclusive paper discusses what your organization can do to formulate a mobile strategy that encompasses the spectrum of mobile efforts, while also addressing and preparing for the common challenges of implementation. 
(WHITE PAPER) READ ABSTRACT |

Extending Data Center Capabilities Across the Entire Network by Brocade

March 2012 - (Free Research)
Today’s emerging technologies such as cloud computing are forcing IT and the network to undergo a major transformation. A recent survey estimates that cloud initiatives will grow by 20% within the next five years. Access this resource to learn how cloud computing will impact how organizations will build their future networks. 
(WHITE PAPER)

BPM E-Guide: Part I: The rise of BPM for Process Modeling, Part II: BPMN 2.0: The emerging star of business process modeling by TechTarget

May 2014 - (Free Research)
Process modeling standards have grown more important over time, especially given that businesses have sought tools that could enhance their ability to create models and build systems. Take this 2 min survey to access this expert guide on BPMN's evolution and why BPMN use is increasing and where the standard is likely to be headed. 
(RESOURCE) READ ABSTRACT |

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