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Ensuring brand-building customer experiences with inContact ECHO survey software by inContact January 04, 2011 - (Free Research) This featured white paper sponsored by inContact looks at new innovative ways to improve the customer experience through CRM software and best practices.  (WHITE PAPER) READ ABSTRACT |

B2B Integration and Collaboration: Strategies for Building a ROI Business Case by IBM November 16, 2011 - (Free Research) Aberdeen conducted a follow-up survey in May 2011 in which over 60 organizations detailed their B2B integration and collaboration issues and challenges - specific focus was given to return on investment (ROI) related issues. This research excerpt summarizes the findings of this survey.  (WHITE PAPER) READ ABSTRACT |

7 Habits of Highly Successful Surveys by Vovici October 20, 2009 - (Free Research) Understanding your customer is vital to maintaining and improving loyalty. Learn how to measure customer experience so you can build customer loyalty. Download a copy of the latest Vovici whitepaper 'The Customer Satisfaction Survey' to learn how to understand the major customer experience metrics and more!  (WHITE PAPER) READ ABSTRACT |

The State of Requirement Management - 2011 by Jama Software August 18, 2011 - (Free Research) If you're involved in the planning and development of products, software applications or systems, this report is for you. Learn the results of a recent industry survey - get insight on the latest trends, challenges and solutions and learn what development teams are doing to successfully plan and develop new products in a customer-driven economy.  (WHITE PAPER) READ ABSTRACT |

Building a Better Data Backup Plan: This year's hottest backup trends by NETGEAR Inc. August 10, 2011 - (Free Research) To help you build the best backup plan for the new year, read this special report by features writer Carol Sliwa on the hottest backup trends. Learn about what's new in backup software, backup hardware and backup outsourcing. Read on to learn more.  (EGUIDE) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly - 7 February 2012: IT investment priorities by ComputerWeekly.com February 07, 2012 - (Free Research) In this week’s Computer Weekly, we examine exclusive research into the investment priorities of UK IT decision-makers, which shows virtualisation, Windows 7 and security as the top areas for spending this year. We analyse the changing nature of database architecture; and the BBC’s Chief Technology Officer talks about IT plans for the broadcaster.  (EZINE) READ ABSTRACT |

Building a business case for better data management: Identifying the barriers to improved compliance, efficiency and savings by Talend December 31, 2012 - (Free Research) Managing data in a cost-effective, efficient, and compliant manner is a top concern for businesses today. Turn to this valuable resource for a survey that examines how organizations view their data, reveals the pain-points where poor quality data is damaging the business, and looks at how to build a business case for better data management.  (WHITE PAPER) READ ABSTRACT |

Garnering Executive Support: Building Your Business Plan for Strategic Meetings Management by StarCite March 09, 2009 - (Free Research) In this white paper, brought to you by StarCite, corporate travel and meetings professionals will learn why executive support is vital to a strategic meetings management effort and how to garner that support - even if it requires investment and resources from upper management.  (WHITE PAPER) READ ABSTRACT |

Performance Center of Excellence by Hewlett-Packard Company February 27, 2009 - (Free Research) As the application lifecycle evolves, components that drive efficiency and quality become more crucial. Organizations building centers of excellence (CoE) around performance testing find that the CoE centralizes resources and utilizes the full capabilities of today's robust automation products. Read on to learn more about the benefits of CoE.  (WHITE PAPER) READ ABSTRACT |

Making IT Invisible: NetApp Storage for Virtual Server Environments by NetApp August 2008 - (Free Research) Server virtualization provides liquidity to IT by delivering improved hardware utilization, physical server consolidation, increased availability and lower data center operating costs.  (WHITE PAPER) READ ABSTRACT |

KnowledgeNote: The C-Suite May Not Be Your Lead Sweet Spot by KnowledgeStorm, Inc (E-mail this company) May 2006 - (Free Research) Is the C-suite really the best source of early leads that will convert to revenue for your company? New research from KnowledgeStorm unveils some surprising results that call this common conception into question, and should have technology marketers re-examining their lead targeting strategies.  (WHITE PAPER) READ ABSTRACT |

Computer Weekly – 19 March 2013: Delivering software development success by ComputerWeekly.com March 2013 - (Free Research) In this week's Computer Weekly, we talk to IT leaders about successful software development, and how they combine the best of agile and waterfall methods. Drugs giant AstraZeneca talks about how it changed its outsourcing approach to eliminate past mistakes. And we look at a new social media bank that is shaking up the sector. Read the issue now.  (EZINE) READ ABSTRACT |

Computer Weekly - 22 May 2012: Why Tesco is spending £150m online by ComputerWeekly.com May 2012 - (Free Research) This week’s Computer Weekly, we talk exclusively to Tesco CIO Mike McNamara about why the UK's biggest retailer is spending £150m on its online business. And, with the London 2012 Olympics only weeks away; we look at how IT testing is progressing.  (EZINE) READ ABSTRACT |

2011–2012 IT Budget Benchmarks by ComputerWeekly.com November 2011 - (Free Research) The Corporate Executive Board IT Budget Benchmarking Survey assess IT spending,  staffing, and outsourcing levels at more than 175 organizations globally, representing roughly US$38 billion in IT spend. Download for the latest IT budget trends.  (IT BRIEFING) READ ABSTRACT |

Saving At-Risk Customers and Revenue Through Survey Action Management by MarketTools, Inc. November 2009 - (Free Research) Read this white paper to understand what Survey Action Management is and how it can help your organization effectively address customer concerns, save at-risk customers, and build customer satisfaction and loyalty.  (WHITE PAPER) READ ABSTRACT |

Building the business case for ECM by OpenText April 2013 - (Free Research) View this expert resource to learn more about how your business can build the case for investing in Enterprise Content Management (ECM) deployment. In a number of cases, an ECM project can help an organization increase the workload, without adding more employees or helps reduce costs.  (EGUIDE) READ ABSTRACT |

How social media drives business success by ComputerWeekly.com May 2012 - (Free Research) <p>There is a growing recognition that rather than being a distraction or a time drain, social tools could hold the key to a more productive way of doing business, this report from Google argues.</p>  (IT BRIEFING) READ ABSTRACT |

Computer Weekly 6 September 2011: Download the latest issue of the UK’s leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com September 2011 - (Free Research) In this week's Computer Weekly, we take an in-depth look at HP's strategic shake-up, and ask what it means for the supplier's customers and the UK IT industry as a whole. We also discuss a major research study into why IT projects go wrong, and start our latest Buyer's Guide, about business intelligence. Download the new issue now.  (EZINE)

Online Content Speaks Volumes by SiteCore July 2008 - (Free Research) This whitepaper examines the results of a survey by Aberdeen in which 300+ executives, users, and managers of online content management systems were asked the methods they use for building their web content management and delivery models.  (WHITE PAPER) READ ABSTRACT |

Perceptions about Network Security: Ponemon research by Juniper Networks, Inc. February 2012 - (Free Research) Ponemon Institute conducted a survey of over a thousand IT and IT security practitioners across Europe, studying their perspectives about the current threat landscape and what they believe the most effective strategies for keeping networks safe include. Uncover key findings and leverage this knowledge to build the right strategy for your business.  (ANALYST REPORT) READ ABSTRACT |

Extending Data Center Capabilities Across the Entire Network by Brocade March 2012 - (Free Research) Today’s emerging technologies such as cloud computing are forcing IT and the network to undergo a major transformation. A recent survey estimates that cloud initiatives will grow by 20% within the next five years. Access this resource to learn how cloud computing will impact how organizations will build their future networks.  (WHITE PAPER)

ESG Backup and Recovery for Enterprise Applications in VMware Environments by EMC Backup and Recovery Solutions June 2011 - (Free Research) This ESG white paper confirms that momentum continues to build around server virtualization. Learn about an in-depth survey of 463 senior IT professionals in both large midmarket and enterprise-class organizations in North America and resulting trends.  (WHITE PAPER) READ ABSTRACT |

Forbes Insight Study: Business Leader Perspectives on Managing Enterprise Information by SAP America, Inc. August 2012 - (Free Research) "Managing Information in the Enterprise: Perspectives for Business Leaders" is a Forbes Insight survey and report sponsored by SAP. Use this report to help customers build a business case for establishing an EIM strategy and information management initiatives like DI, DQ, and MDM.  (WHITE PAPER) READ ABSTRACT |

Getting Cloud Computing Right by IBM February 2012 - (Free Research) In a recent survey conducted on 2000 IT professionals, 91% of those that responded expect that the cloud will replace traditional on-premise computing within the next five years.This essential resource introduces a comprehensive portfolio of products and services for building and managing your cloud solutions.  (WHITE PAPER) READ ABSTRACT |

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