Support employee White Papers, Support employee Software, Support employee Research, Hardware and Services

IT Download: LogMeIn Rescue and LogMeIn Rescue + Mobile by LogMeIn, Inc.

January 26, 2012 - (Free Research)

Download your free trial of a software that tackles the issues of delivering efficient, effective IT support to employees – remote or onsite – and customers using disparate computing platforms and mobile devices.

(TRIAL SOFTWARE)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

Bring Your Own IT(BYO)-Rethinking your business model by Citrix

July 27, 2011 - (Free Research)

Allowing employees to use their own devices may increase the overall productivity and performance of your organization. Access this exclusive resource to learn how supporting a range of endpoint devices is the right choice for your organization and how desktop virtualization is a practical method for supporting this initiative.

(WHITE PAPER)

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How iPads Enter the Workforce by Citrix

February 21, 2011 - (Free Research)

Who could have imagined that a tablet would capture the imagination of employees and IT alike? But the iPad did, and it’s kicked off an arms race for smart mobile devices. This report introduces a simple framework to guide content and collaboration professionals through employee-fueled tablet scenarios and IT-led tablet projects.

(ANALYST REPORT)

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VMware ACE 2 Enterprise Edition: Desktop Virtualization Solution by AMD and VMware, Inc (E-mail this company)

VMware ACE 2 Enterprise Edition delivers desktop virtualization solutions for enterprise users. Use VMware ACE 2 to deploy an ACE virtual machine as an IT managed “virtual laptop” to remote workers, provision controlled desktop images as sandbox environments or run legacy operating systems & applications on an existing PC as you migrate to Vista.

(SOFTWARE PRODUCT)

The data sharing paradox. A guide to small business on data sharing and security. by ComputerWeekly.com

September 21, 2011 - (Free Research)

This small business report looks at the degree to which small businesses are sharing data, the ways in which they are doing so and the real and perceived risks. It shows how these risks can be mitigated.

(WHITE PAPER)

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Legacy Tools: Not Built for Today's Helpdesk by LogMeIn, Inc.

January 24, 2012 - (Free Research)

Explore the challenges of a remote and mobile workforce and find out information to choosing new helpdesk support tools to meet the needs of all your employees.

(WHITE PAPER)

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The data sharing paradox. A guide to small business on data sharing and security by ComputerWeekly.com

September 30, 2011 - (Free Research)

(WHITE PAPER)

Expert guide: How to design job roles and plan careers structures in the IT department by ComputerWeekly.com

November 23, 2010 - (Free Research)

Somewhere between our in-depth consultants’ guides and our short AnalystNotes that discuss specific aspects of IT careers, there is a need for an up-to-dateoverview of IT career structures. This is it.

(WHITE PAPER)

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Overcoming CIO Challenges in Global Mobility Management by BlackBerry

July 01, 2009 - (Free Research)

This paper looks at some of the challenges that CIOs are facing in managing mobility. This is clearly becoming more complex for large enterprises as mobility penetrates more deeply into their organizations, driven by changing working practices and supported by rapidly evolving technology.

(WHITE PAPER)

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Best Practices for Supporting 'Bring Your Own' Mobile Devices by Citrix

January 31, 2012 - (Free Research)

In this Gartner report, explore some of the key considerations for planning, administering and supporting mobile devices. Discover how organizations can prepare to embrace "Bring Your Own" mobile device initiatives to satisfy employee needs for flexibility while minimizing associated risks.

(WHITE PAPER)

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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 05, 2012 - (Free Research)

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

(CASE STUDY)

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Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.

(HARDWARE PRODUCT)

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.

(HARDWARE PRODUCT)

Business Skill Courseware by SkillSoft Corporation

SkillSoft’s Business Skills Library focuses on behavioral skills that are designed for business professionals and key to performance regardless of job responsibility, as well as the skills and knowledge that are relevant to the various areas of functional responsibility in today’s business organizations.

(ASP & SOFTWARE PRODUCT)

Advanced Authentication Methods: Software vs Hardware by CA Technologies.

June 30, 2011 - (Free Research)

View this webcast to discover the advantages of a software-based authentication solution and how it can help your organization extend strong authentication to all of your employees, partners and customers in a secure, convenient, cost effective manner.

(WEBCAST)

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The iPass Mobile Enterprise Report by iPass Inc. (E-mail this company)

January 27, 2012 - (Free Research)

The enterprise mobility policy guide for IT management and CIOs

(WHITE PAPER)

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Presentation Transcript: Mobile Strategies, Part 1: Harnessing the IT Consumerization Deluge by Dell, Inc. and Intel

January 25, 2012 - (Free Research)

This presentation transcript reveals key findings from a recent consumerisation poll and provides recommendations and best practices to help organisations address these key topics. Obtain predictions for the future of the media tablet market and gain insight into five trends that are shaping the consumerisation landscape.

(PRESENTATION TRANSCRIPT)

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Enabling Enterprise Mobility: Transform the Mobile Computing Environment by Hewlett-Packard Limited

January 04, 2012 - (Free Research)

Access this whitepaper to learn more about enterprise mobility: the changes, effects, and adoption.

(WHITE PAPER)

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IRMC Used VMware Virtual Desktop Infrastructure to Virtualize its Call Center Operations by AMD and VMware, Inc (E-mail this company)

March 2008 - (Free Research)

IRMC used VMware Virtual Desktop Infrastructure to virtualize its call center operations and support multiple call centers from a central data center, reducing IT costs while improving flexibility and competitiveness.

(CASE STUDY)

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Social media is not just for fun – it can transform your business by ComputerWeekly.com

January 2011 - (Free Research)

This six-page Buyer’s Guide to Social Media explains why CIOs and senior IT professionals have a prime oppor tunit y to rethink core business processes and examine how to use social computing to create advantages for their business.

(WHITE PAPER)

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Ensure Optimal Network Performance Without Sacrificing Security by Dell, Inc. and Intel

December 2011 - (Free Research)

The enterprise of tomorrow demands a business driven network, one that supports business rather than being supported by it. Check out this webcast to learn how your organization can build a future-ready, secure and efficient network.

(WEBCAST)

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Service Desk Consolidation Cuts Costs and Increases Service Quality by BMC Software, Inc.

June 2009 - (Free Research)

The service desk is the last place you should try to cut back. For external-facing organizations, quality support keeps customer loyalty and repeat business high and ensures that partners and suppliers can do business with you cost effectively. Read this white paper to discover the path to proper service desk consolidation and its many benefits.

(WHITE PAPER)

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Web-Driven Workforce Management Software Branches Out by Infor WFM Workbrain

January 2012 - (Free Research)

This guide details how workforce management (WFM) software companies are incorporating support for mobile devices into their products and offering the application as software-as-a-service (SaaS). Read more to uncover the employee benefits associated with this strategy.

(EGUIDE)

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BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.

November 2010 - (Free Research)

Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.

(CASE STUDY)

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