Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

A Focused Look: How Payroll in a Comprehensive System Saves Time & Money by IQMS November 01, 2012 - (Free Research) Read this case study to discover the benefits Wisconsin Plastics, Inc. (WIS) achieved by implementing a software module for these processes that integrates seamlessly with its existing enterprise resource planning (ERP) software.  (WHITE PAPER) READ ABSTRACT |

StorMagic Provides Easy, Affordable Storage at U of W Research Center by StorMagic, Inc. August 14, 2008 - (Free Research) StorMagic allows taking a new server and adding iSCSI storage volume in a couple of minutes and a few mouse clicks.  (CASE STUDY) READ ABSTRACT |

IDC White Paper: Maximizing System Performance to Manage the Cost of IT Operations by Oracle Corporation April 30, 2012 - (Free Research) This informative paper describes the implications of managing the availability of IT infrastructure across the enterprise and looks at the typical cost of downtime for various industries and regions. Read today for best practices to minimize downtime and discover the role of support and advance support services in maximizing system performance.  (WHITE PAPER) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit.  (SOFTWARE PRODUCT)

Service Please: Five Tips for Easy, Affordable Tech Support by Cisco Systems, Inc. January 21, 2011 - (Free Research) A dark secret of investing in technology is the substantial cost of not doing the technical support well. You may increase productivity and profits simply by adopting a new strategy for network maintenance and troubleshooting. Read on to learn how three small businesses get technical support that brings them peace of mind at an affordable price.  (WHITE PAPER) READ ABSTRACT |

How to Get the Cisco Tech Support You Need, Online by Cisco Systems, Inc. January 20, 2011 - (Free Research) IT and telecom staff in small businesses (up to 250 employees) meet up at what Google Analytics reports is one of the most popular support sites of its size—the Cisco Small Business Support Community. Whenever you need technical support, or want to learn more about your technology, connect with the community and get support. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

The Growing Importance of IT Support Services by Hewlett-Packard Company November 01, 2011 - (Free Research) This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider.  (WHITE PAPER) READ ABSTRACT |

9 Advantages to Using Remote Support Tools for an IT Support Company/Consultant by GFI Software December 22, 2010 - (Free Research) With the imminent announcement of GFI MAX Remote Management’s new and greatly improved remote support tool ‘Take Control’ – it’s time to take a close look at the world of Remote IT Support.  (WHITE PAPER) READ ABSTRACT |

itelligence Support Advantage by itelligence, Inc. March 11, 2010 - (Free Research) Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support.  (VIDEOCAST) READ ABSTRACT |

Maximizing ERP Return on Investment with On-Demand Support Services by itelligence, Inc. May 08, 2009 - (Free Research) The current economic environment challenges manufacturers seeking to capitalize on their enterprise resource planning (ERP) software: How can a company increase ERP functionality while reducing operating costs and even head counts? To achieve this difficult balance, many manufacturers have turned to on-demand ERP-support services.  (WHITE PAPER) READ ABSTRACT |

JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader by Red Hat November 01, 2011 - (Free Research) This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition.  (WHITE PAPER) READ ABSTRACT |

zCisco 1800 Series Integrated Services Routers: Cisco 1841 Router (Modular) by Cisco Systems, Inc. The Cisco 1841 router offers embedded hardware-based encryption enabled by an optional Cisco IOS Software security image.  (HARDWARE PRODUCT)

Cisco PIX 506E Security Appliance by Cisco Systems, Inc. The Cisco® PIX® 506E Security Appliance delivers enterprise-class security for remote office, branch office, and small-to-medium business (SMB) networks, in a highperformance, easy-to-deploy purpose-built appliance.  (HARDWARE PRODUCT)

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation February 19, 2008 - (Free Research) The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.  (WEBCAST) READ ABSTRACT |

Infrastructure Performance Management for Virtualized Systems by CA Technologies. June 01, 2010 - (Free Research) The management tools selected to support virtualization are essential to the ability of IT to grow the virtual environment without proportionately increasing the staff required to manage all of the new physical host servers and their guest VMs. Continue reading this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

HP Business Service Management by Hewlett-Packard Company February 04, 2011 - (Free Research) HP Business Service Management solutions enable your IT organization to monitor and maintain the health of the key business services and processes it supports, and to make improvements to those processes to better support the business.  (WEBCAST) READ ABSTRACT |

The Best Way to Deliver IT Support to Businesses as an MSP by GFI Software December 22, 2010 - (Free Research) This paper examines the best ways to deliver IT support to businesses as a managed services provider.  (WHITE PAPER) READ ABSTRACT |

ERwin in the Cloud: How Data Modeling Supports Database as a Service (DaaS) Implementations by CA ERwin from CA Technologies April 20, 2011 - (Free Research) Cloud Computing is an emerging market, and there exist an increasing number of companies that are implementing the cloud model, products and services. Read this white paper to find out more about this exciting new technology.  (WHITE PAPER) READ ABSTRACT |

How to Address Your Top Tech Problems by AT&T Corp August 04, 2010 - (Free Research) For companies without full-time IT staff, affordable tech support is especially important. Subscription services like AT&T Tech Support 360SM can be a great solution for wireless network configuration, e-mail, office application and computer performance problems, mobile device setup, virus removal and other troublesome support issues.  (WHITE PAPER)

Enhancing Your Infrastructure in an Uncertain Economy to Support Your SOA Business Initiatives by IBM January 15, 2009 - (Free Research) This white paper defines the challenges facing today's IT executives and steps you can take now to support your organization’s SOA-based initiatives by cutting costs, leveraging your existing IT infrastructure and improving productivity.  (WHITE PAPER) READ ABSTRACT |

Windows XP EoL: The cost of not migrating by AppSense May 02, 2013 - (Free Research) This exclusive paper examines the potential costs of End of Life (EoL) custom support agreements that Windows XP users will face if they do not migrate by April 2014.  (WHITE PAPER) READ ABSTRACT |

Linux Related Technical Support Study by SUSE August 01, 2010 - (Free Research) When it comes to technical support services, not all Linux offerings are created equal. This white paper evaluates three leading Linux vendors on several critical support capabilities, including ease of access to services, knowledge and expertise, and speed and effectiveness of resolution.  (WHITE PAPER) READ ABSTRACT |

Understanding the evolution of Linux Support Models by SUSE March 01, 2010 - (Free Research) Many Linux distribution vendors fail to provide the support these types of environments depend on to function properly. This white paper provides detailed commentary from your peers on how they plan on addressing this issue and their perspectives on expanded support services.  (WHITE PAPER) READ ABSTRACT |

Evaluating Label Printers to Support Transportation & Logistics Operations by Intermec December 31, 2012 - (Free Research) Access this resource to explore the features that save time for users, and those that simplify integration and management for IT support staff. Learn how taking focusing on the right factors will return maximum value for long-term, low-cost reliable operations.  (WHITE PAPER) READ ABSTRACT |

Through Hardware Innovation Comes Support Automation by HP India November 13, 2012 - (Free Research) How can you stay ahead of the pack and address increasingly complex data center and IT operations without significantly impacting your IT budget? This informative white paper shows you how.  (WHITE PAPER) READ ABSTRACT |

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