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The Growing Importance of IT Support Services by Hewlett-Packard Company

November 01, 2011 - (Free Research)
This white paper takes a closer look at the support services marketplace and focuses on one key player that is receiving a lot of attention from IT professionals. Discover emerging trends shaping the landscape for this technology and determine whether your business could benefit from establishing a contract with this provider. 
(WHITE PAPER) READ ABSTRACT |

Maximizing ERP Return on Investment with On-Demand Support Services by itelligence, Inc.

May 08, 2009 - (Free Research)
The current economic environment challenges manufacturers seeking to capitalize on their enterprise resource planning (ERP) software: How can a company increase ERP functionality while reducing operating costs and even head counts? To achieve this difficult balance, many manufacturers have turned to on-demand ERP-support services. 
(WHITE PAPER) READ ABSTRACT |

JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader by Red Hat

November 01, 2011 - (Free Research)
This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition. 
(WHITE PAPER) READ ABSTRACT |

IT Support Services that Keep Up With Datacenter Advances by Hewlett-Packard Limited

January 10, 2014 - (Free Research)
This whitepaper covers a solution that will ensure your IT support services keep up with the advances in your datacentre infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Leveraging SAP Enterprise Support Services: A Journey to Lowering Costs by SAP America, Inc.

June 23, 2010 - (Free Research)
Hear from Ross Wainwright, Executive Vice President, SAP Field Services, and Greg Pike, Senior Vice President, SAP Active Global Support and gain insight into the cost-saving and problem-solving services that have the biggest impact, where and how SAP customers should begin using these services. 
(WHITE PAPER) READ ABSTRACT |

LogMeIn Rescue: Transforming the Help Desk with Remote Support Services by LogMeIn, Inc.

May 09, 2011 - (Free Research)
Learn how IRIS, a private software company in the UK that supplies business management solutions, was able to support both large and small organisations in overcoming their technical incidents with remote support software solutions. Uncover why they chose this approach and how it’s helping their company flourish.   
(CASE STUDY) READ ABSTRACT |

Transforming the Help Desk with Remote Support Services by LogMeIn, Inc.

July 27, 2011 - (Free Research)
This whitepaper looks at the challenges and solutions for providing technical support to customers. Learn about a support solution offering full support to customers remotely while tracking end-user feedback for start-ups to large organizations. 
(WHITE PAPER) READ ABSTRACT |

IDC - Supporting the Complex Data Center by Dell, Inc.

April 30, 2013 - (Free Research)
Learn the importance of support services in data center environments. Inside, you'll learn about the role of vendor-supplied support services, how to evaluate the support offerings and capabilities of each vendor,and more. 
(WHITE PAPER) READ ABSTRACT |

HP Virtualization Support Services - Optimize Business Outcomes through Virtualization by Hewlett Packard Company and Intel

June 07, 2010 - (Free Research)
Before choosing from HP's rich portfolio of virtualization services, read this paper for eight considerations to help make the best decision for your virtualization needs. 
(WHITE PAPER) READ ABSTRACT |

Email Archiving Implementation Five Costly Mistakes to Avoid by Mimosa Systems

October 2008 - (Free Research)
This white paper will describe five key areas of email archiving implementation, drawing upon real world examples and experiences, to explore all the important issues that can impact total cost. 
(WHITE PAPER) READ ABSTRACT |

IBM System x x86 servers: Earning consistently high customer satisfaction through strength in hardware and support services by IBM and Intel

August 2013 - (Free Research)
This white paper details the value of an exceptional support team. 
(WHITE PAPER) READ ABSTRACT |

Supporting the Complex Data Center by Dell, Inc.

May 2013 - (Free Research)
Access this exclusive paper to learn how to find a vendor with the right data center support services to fit your specific needs.  Explore key considerations to keep in mind and crucial factors to help you in your decision making process. 
(WHITE PAPER) READ ABSTRACT |

Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
(HARDWARE PRODUCT)

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
(HARDWARE PRODUCT)

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

IDC White Paper: Maximizing System Performance to Manage the Cost of IT Operations by Oracle Corporation

April 2012 - (Free Research)
This informative paper describes the implications of managing the availability of IT infrastructure across the enterprise and looks at the typical cost of downtime for various industries and regions. Read today for best practices to minimize downtime and discover the role of support and advance support services in maximizing system performance. 
(WHITE PAPER) READ ABSTRACT |

Wireless - Aironet 350 Series by Cisco Systems

The Cisco Aironet 350 Series of wireless LAN (WLAN) products leads the industry in performance, security, and reliability with cost effective solutions for the enterprise and small and medium-sized businesses. The Cisco Aironet 350 Series access point provides an ideal solution for customers who desire a non-upgradable IEEE 802.11b solution. 
(HARDWARE PRODUCT)

HP Mission Critical Services Enhancement for SAP Environments by Hewlett-Packard Company

July 2010 - (Free Research)
SAP solutions are business-critical, requiring high levels of availability, performance and support services. HP's Mission Critical Services Enhancement for SAP Environments proactively address performance and availability issues, benefiting from a single point of accountability for all support requirements. Read this paper for more details. 
(WHITE PAPER) READ ABSTRACT |

SAP Solutions on VMware Infrastructure: Customer Use Cases by VMware, Inc.

October 2008 - (Free Research)
This document explores the ways real SAP customers have used VMware virtualization to: Optimize datacenter resources; Ease SAP upgrades, new implementations, and platform migrations; Better meet SLAs and Support service delivery to the business. 
(WHITE PAPER) READ ABSTRACT |

The Business Value of Adopting Advanced Support Tools and Utilities by Hewlett-Packard Company

September 2011 - (Free Research)
Discover the obstacles associated with supporting advanced technology in complex IT environments. Review what you should look for when considering support features and deliverables, and learn how specific support tools can enable improved problem resolution and minimize downtime. 
(WHITE PAPER) READ ABSTRACT |

SAP Solutions on VMware Infrastructure: Customer Use Cases by VMware, Inc.

October 2008 - (Free Research)
This paper provides best practice guidelines for deploying SAP® software solutions on VMware vSphere™, including tips for production support, virtual machine memory, storage and networking, high availability and performance and sizing.  
(WHITE PAPER) READ ABSTRACT |

Quickly access patient data with enhanced security by Hewlett-Packard Company

July 2013 - (Free Research)
This whitepaper gives an overview of the HP mt40, a thin client tailored for business-needs and promises high reliability, low ownership costs, PC-like performance, faster processing power, and flexible battery options. Read on to learn more about the HP mt40, including features, specifications, support services and more. 
(WHITE PAPER) READ ABSTRACT |

Kaseya IT Automation Framework by Kaseya International Limited

April 2011 - (Free Research)
The Kaseya IT Automation Framework is purpose-built for this “next era of computing”, with a comprehensive feature set for the automation of the IT tasks needed to manage and maintain an organization’s complex infrastructure of systems and devices. 
(TECHNICAL ARTICLE) READ ABSTRACT |

BlackBerry Enterprise Server 4.1 for IBM Lotus Domino QuickStart Edition by BlackBerry

April 2007 - (Free Research)
This offer provides the full functionality of the BlackBerry Enterprise Solution™ for IBM Lotus Domino. Mobilize your existing Lotus Domino and Lotus Sametime functionality and securely access critical corporate data virtually anytime, anywhere. 
(TRIAL SOFTWARE) READ ABSTRACT |

Humanising the Service Desk by LogMeIn, Inc.

May 2011 - (Free Research)
Due to technological advances, managers are considering how they operate Service Desks and how they can improve the way they support customers. In this paper, identify key ways to keep the Service Desk human while ensuring customer service stays front and centre. 
(WHITE PAPER) READ ABSTRACT |

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