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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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OnDemand Professional - Documentation, Training, and Support for Rollouts by OnDemand Software (E-mail this company)

OnDemand Professional is the solution for ensuring change management, achieving organizational readiness, and maximizing ROI. Through a collaborative user and expert environment, OnDemand Professional turns knowledge into productivity and ensures on-going end user competency. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Expert Executive Office by Aderant

Expert Executive Office gives you a complete view of all your business operations and information, and provides the tools to use that information to make the right decisions, set strategy, measure the results and increase accountability. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

OnDemand Professional by OnDemand Software.

OnDemand Professional offers a comprehensive platform to develop robust content and begin the process of successful change management. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Actuate Performancesoft Suite: Performance Management Solution by Actuate Corporation.

Actuate’s combination of practical expertise, state of the art software and unparalleled customer support is unlike that of any other organization offering Performance Management solutions in the market today. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

Streaming Perspective: Hosted Streaming Quality Measurement by Keynote Systems

Keynote Streaming Perspective® measures the quality and reliability of streaming media the way your users experience it. With operational monitoring, performance trending, and competitive benchmarking, Streaming Perspective gives you reliable performance data you need to deliver an excellent user experience every time. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

KITE: A Brand New Way of Testing and Measuring Web Applications by Keynote Systems

August 2008 - (Free Research)
Keynote is an industry leader in tackling the thorny issues of capturing real end-user quality of experience stats and then providing triage for insights into where the problems might lie. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

IT Leadership Strategy: How to Provide World-Class Help Desk Support by Citrix Online-GotoAssist

July 2008 - (Free Research)
Attend this Webinar to get an under-the-hood look at how GoToAssist Corporate remote support enables the IT organization to be the engine that keeps your end users productive and your company running. 
(WEBCAST) READ ABSTRACT | GO TO WEBCAST

Helpdesk Managed Services - Maximize End-User Satisfaction for Enterprises by ABS Associates Inc.

Providing quality helpdesk, desktop, and networking support and services is the heart of ABS' business. By rendering quick, responsive answers to your IT challenges, ABS will have a positive impact on the overall productivity of your organization. 
(SERVICE) GO TO DETAILED REPORT

Transaction Perspective: Online Business Transaction Performance by Keynote Systems

Transaction Perspective consistently measures Web performance and availability across all major Internet backbones, from both inside and outside the firewall, and across third-party infrastructure and applications. Transaction Perspective provides performance and availability measurements for subscribed URLs and transactions 24 hours a day. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Astea Alliance Service Management Suite by Astea International Inc. (E-mail this company)

Astea Alliance service management suite integrates & optimizes business processes for Contact Center, Field Service, Depot Repair, Logistics, Professional Services, & Sales & Marketing. Astea helps organizations maximize the value of their service operations by providing comprehensive, cost-effective solutions that optimize the service enterprise. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Mail Attender® for Lotus Notes - Archiving and Email Management by Sherpa Software (E-mail this company)

Mail Attender® for Lotus Notes is a comprehensive email management tool that gives companies the power to control and manage data residing in email from a central location. Mail Attender can archive documents/attachments, enforce retention policies, delete non-business info & search content. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Quest MessageStats™ by Quest Software, Inc

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT) GO TO DETAILED REPORT

ADERANT Expert by Aderant

ADERANT Expert is the legal industry’s first truly integrated practice management system based on Microsoft .NET technologies, providing law firms with comprehensive functionality for financial management, business intelligence, matter management, and practice automation. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Customer Information Quality Protection and Assessment by Datanomic.

A Customer Information Quality Assessment (C-IQA) provides a systematic review of your customer data, reporting on key information quality metrics to help you understand how effectively you are able to manage your customers. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Real Estate and Facilities Lifecycle Management - The Three Keys to Success: Visibility, Visibility, Visibility by AMTdirect.

May 2008 - (Free Research)
Aberdeen evaluated 254 enterprises in June 2007 and distinguished Best in Class enterprises by two key measures: percentage of REFLM spend under management and visibility into both spend and process. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How Does Your IT Help Desk Measure Up? by Citrix Online-GotoAssist

July 2008 - (Free Research)
Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Accenture Business Process Management by Accenture.

The Accenture Business Process Management Offering helps IT organizations plan and implement business process automation that contributes to high performance by transforming business processes and optimizing service delivery. 
(SERVICE) GO TO DETAILED REPORT

Lowering Enterprise Software Total Cost of Ownership through an Enterprise Application Training Platform by OnDemand Software (E-mail this company)

March 2007 - (Free Research)
This white paper examines the challenge of keeping a lid on enterprise software costs, explores how an effective training platform can help reduce enterprise software TCO and, finally, investigates the necessary components of an effective enterprise software training solution. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Anna’s Linens Executes Strategy and Enables Growth with “Edge” by Business Objects

June 2008 - (Free Research)
In this case study Anna’s Linens needed a business intelligence tool to help measure their performance against their goals. BusinessObjects Edge Series was their solution because it is a scalable, Web-based distribution mechanism suitable for a multi-unit retailer. 
(CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

The Essential Guide to Continuous Improvement Programs in Consumer Products Manufacturing by CDC Software - CDC Factory (E-mail this company)

June 2007 - (Free Research)
Today’s challenging business environment is driving more consumer products manufacturers to explore continuous improvement (CI) and operational excellence programs. This paper examines common obstacles that hamper continuous improvement programs of consumer products manufacturers along with practical advice on how to address these challenges. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

CS-PPLM for Automotive Suppliers - Product Launch & Engineering Change Mgmt by Configuration Solutions

CS-PPLM is a web enabled solution connecting technology and your business strategy to address the entire lifecycle of the quote to award/post-award business process. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Business Intelligence Services and Solutions by Accenture.

Accenture brings together a deep understanding of the business and technology dimensions of an organization to harness information to improve decision-making, financial management, regulatory compliance and customer service. 
(SOFTWARE PRODUCT) GO TO DETAILED REPORT

Comparing MPLS and Internet Links for Delivering VoIP Services by Avaya, Inc

June 2008 - (Free Research)
This paper documents a real-world field study that concludes the availability and call quality of VoIP over Multi-protocol Label Switching (MPLS) is comparable to that of VoIP over the public Internet. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Meeting Tomorrow's Internet Performance Requirements by Keynote Systems

February 2008 - (Free Research)
This white paper discusses how the customer experience can be improved through Service Level Management (SLM). Discover the steps necessary for better defining the processes, IT roles and organizational structures needed to create essential standards. 
(WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Consulting Methodologies -- Disaster Recovery Planning by Info-Tech Research

September 2003 - (Paid)
A serious security breach or a threat to business continuity can lead not only to critical business damage and loss, but can also undermine the credibility of your IT department. Understand your current state, mitigate your risks, and plan for recovery. 
(ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

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