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Featured Sponsors
Jumpstart Your Next Project with Visual Studio 2010 Beta 2 by Microsoft
October 30, 2009 - (Free Research)
Jump start your next development project with Visual Studio 2010 Beta 2. This IT download allows you to support for the latest platforms, targeted experiences for specific application types, and core architecture improvements. Download it now!
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GFI MailEssentials: Server Based Anti-Spam Solution - 30 Day Free Trial! by GFI Software Ltd.
May 28, 2009 - (Free Research)
The #1 server based anti spam solution for Exchange and SMTP servers. GFI MailEssentials uses multiple spam detection filters to capture 99% of spam, whilst minimizing false positives. Also adds various email management tools to your server.
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Remote Support Center Solution - 30 Day Free Trial! by ScriptLogic Corporation
September 08, 2009 - (Free Research)
Supporting remote or travelling workers has become an increasingly high priority for many IT departments. The remote workforce that was once thought of as "merely a trend" has now become the norm.
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Achieving Service Excellence Across The Enterprise by Numara Software
February 01, 2009 - (Free Research)
Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..
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The 10 Worst Practices for Technical Support and How to Overcome Them by NTR Global
October 29, 2009 - (Free Research)
This white paper will explore 10 of the "worst practices" that are common to customer support operations. We will discuss how these worst practices can creep in to your contact center and ways to deal with them. We will also touch on how to eliminate well‐intentioned management blunders and discuss good and bad uses of support technology.
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HEALTHsuite® - Claims Processing Software by RAM Technologies, Inc.
HEALTHsuite is an administrative claims processing system designed for health plans and other health care organizations. Rich in features and functions to support health plans of all sizes and types, HEALTHsuite supports all aspects of health care administration including HMO, Consumer Driven, Medicare, Medicaid and Federal Health Benefits.
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VUE Software: Insurance Commission & Incentive Compensation Management by CSSI
VUE software delivers flexibility and automation to help solve the complexities of insurance sales commission and incentive compensation plans. VUE’s web-enabled incentive management solution reduces costs while driving accuracy and efficiency into your organization. This comprehensive solution offers the ease of a total solution from one vendor.
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BPM Technology Taxonomy: A Guided Tour to the Application of BPM by SAP AG
March 01, 2009 - (Free Research)
This paper provides a survey of the practices and technology related to business process management (BPM). Basic concepts are explained, the transformational effect on the enterprise is examined, and the value that BPM can create is analyzed. The paper then presents a survey of the vast array of technology that is related to BPM.
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Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation
April 10, 2009 - (Free Research)
Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.
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The Economics of Embedded Development, Testing, Deployment and Support by IBM
December 30, 2008 - (Free Research)
This paper is aimed at helping senior management address its product ROI in a manner that can be directly applied to their everyday management practices. In this report, EMF presents a methodology for calculating the ROI for a development based on the direct cost of development, associative costs, extrinsic costs and a process for estimating risk.
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Red Hat and Intel: Moving Intelligence Forward by Red Hat
June 01, 2009 - (Free Research)
Put state-of-the-art intelligence to work on the challenges of tomorrow by running Red Hat Enterprise Linux on the latest Intel® Xeon® processors. Red Hat's open source, commercial-strength innovation delivers optimized results for performance, energy efficiency, and advanced virtualization on Intel platforms, all at an affordable price.
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Human Machine Interface (HMI) by AutomationDirect
C-more touch panels provide a graphical interface designed to interchange and display graphics, animation and data to and from a PLC by merely touching the screen.
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Taking Control: Consolidation Can Help You Take Control of the Server Room by CDW Corporation
September 09, 2009 - (Free Research)
Server sprawl creates a serious financial and efficiency leak at many organizations. Consolidation can help ease management requirements and reduce costs. Read this whitepaper to learn how to take control of server sprawl with a server consolidation solution.
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Automation on Demand: Creating an Efficient and Cost Effective AP Solution by Esker Inc.
July 10, 2009 - (Free Research)
This paper presents a solution that leverages comprehensive document process automation to deliver the advantages of paperless invoice processing as an on-demand service. It highlights the opportunity to shift ROI from the project level to the document level (capital versus operational expense) and realize automation benefits immediately.
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5 Ways VMware vSphere Improves Backup and Recovery by Veeam Software
November 10, 2009 - (Free Research)
VMware's latest enterprise-level hypervisor product suite, vSphere, includes many new features and technological enhancements over its predecessor, VMware Infrastructure 3 (VI3). This white paper focuses on how VMware improved various storage technologies, how they relate to data backup and recovery, and more.
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Global Real Estate Management Firm Chooses CRM Solution to Reduce TCO, Enhance Service by Microsoft
June 05, 2008 - (Free Research)
When the latest version of Microsoft Dynamics CRM became available, executives decided to upgrade to it. Now, Jones Lang LaSalle has a robust solution that easily and economically integrates into the company’s current systems and delivers functional and technical capabilities that support effective global operations.
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REDUCING COSTS THROUGH BETTER SERVER UTILIZATION by Sun Microsystems, Inc.
March 01, 2009 - (Free Research)
Keeping datacenters agile is key as IT organizations support dynamically changing business priorities and cope with economic pressures. By consolidating systems onto the latest server technology and taking advantage of virtualization techniques, enterprises can optimize datacenter efficiency, gain flexibility, and reduce operating costs.
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Cloud Computing - What is its Potential Value for Your Company? by Google Apps
February 01, 2009 - (Free Research)
This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery.
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Routers are Dead; Long Live the Router by Cisco Systems, Inc.
November 20, 2009 - (Free Research)
Get a firsthand look at the next-gen routers that will enable you to create a truly borderless network, while giving you the convenient, powerful network management features you crave in today’s resource-challenged IT environment.
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Web Platform Installer 2.0 by Microsoft
October 20, 2009 - (Free Research)
In one neat package, the Web Platform Installer gives you the frameworks, web server, database, tools and applications you need to quickly build and run Web applications and solutions on Windows.
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