Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Measuring the Business Impact of Support by Citrix Online UK July 16, 2010 - (Free Research) Customer support has long been a business mainstay. Yet, the business impact of support is seldom measured - despite the influence of support on higher revenue, customer satisfaction and increased productivity. This new ServiceXRG white paper explores the importance of quantifying the impact of support on your business.  (WHITE PAPER) READ ABSTRACT |

JBoss Enterprise Middleware, by Red Hat: Technical Support Services Leader by Red Hat November 01, 2011 - (Free Research) This white paper discusses the features of JBoss Enterprise Middleware and highlights technical and customer support as the key characteristic that sets this middleware apart from the competition.  (WHITE PAPER) READ ABSTRACT |

Making Service and Support Your Revenue Engine: The Initiative That’s Too Important to Delay by Consona Corporation June 17, 2011 - (Free Research) The value of service and support is hidden in a fog of metrics—measures that link monitors and bulletin boards, populate binders, fascinate managers, annoy employees, and ultimately mislead us about the business. Read this whitepaper and discover the real value of support is the revenue it protects and creates.  (WHITE PAPER) READ ABSTRACT |

Achieving Profitable Growth through Exceptional Customer Experience by CA Technologies. November 2008 - (Free Research) In this whitepaper, Datamonitor focuses on nine key steps that can - and should - be taken by CSPs to improve standards by delivering outstanding service and achieving various objectives.  (WHITE PAPER) READ ABSTRACT |

12 Best Practices for Data Backup and Recovery by i365, makers of Evault January 2010 - (Free Research) Read this white paper to learn about 12 best practices for data backup and recovery such as Reliability, Breadth of Offering, Security, Accessibility, Scalability, Cost-effectiveness and more!  (WHITE PAPER) READ ABSTRACT |

Maximizing Customer Value with Oracle Business Intelligence Applications by Oracle Corporation December 2007 - (Free Research) This technology brief highlights how BI applications can integrate information across data sources and departments, provide a single, integrated view of customer and enterprise information, and enable greater alignment of decisions and execution to drive higher customer profitability and share of wallet.  (WHITE PAPER) READ ABSTRACT |

PGI halves the time-to-market for new products with cloud infrastructure solutions from CA Technologies by CA Technologies. December 2011 - (Free Research) Keeping up to date with the latest technology is crucial to maintain a competitive edge but with lengthly IT provisioning processes can delay the time-to-market for customer products.  Read this white paper to learn how one company created a cloud-based approach that facilitated business growth by cutting costs and increasing services quality.  (WHITE PAPER) READ ABSTRACT |

CA Technologies and VMware: Accelerating the Business Value of Virtualization by CA and VMware April 2011 - (Free Research) Together, CA Technologies and VMware support customers’ journey to the cloud with integrated, synergistic solutions that accelerate the business value of virtualization. Hear how customers are benefiting from the two organizations' shared vision, products, services and support.  (WEBCAST) READ ABSTRACT |

Accelerate ITIL Initiatives by Bomgar Corporation (E-mail this company) March 2008 - (Free Research) In this video, Joel Bomgar, Founder and CEO of Bomgar Corporation, explains how Bomgar fits into the ITIL framework, accelerating your ITIL initiatives through more efficient and effective Incident Management and Problem Management.  (VIDEOCAST) READ ABSTRACT |

Supporting a Multichannel Contact Center by Verint Systems February 2013 - (Free Research) Consult this expert e-guide to uncover how you can provide customer support across multiple communication channels. Assisting customers efficiently is imperative to the reputation of your business. This e-guide covers best practices for managing multiple channels, so you can prepare for communication from every angle.  (EGUIDE) READ ABSTRACT |

Five Myths of Infrastructure Monitoring by Hewlett-Packard Company August 2008 - (Free Research) This whitepaper discuss Five Myths of Infrastructure Monitoring. It explores how end-user monitoring can help improve customer satisfaction.  (WHITE PAPER) READ ABSTRACT |

NoetixViews® for Oracle® E-Business Suite Global Extension by Noetix Corporation August 2010 - (Free Research) NoetixViews transforms the complexity of the Oracle E-Business Suite database into recognizable business views of data that are used to create operational reports and ad hoc queries. NoetixViews enables faster, easier and more cost-effective access to information stored in the Oracle E-Business Suite data structure. Read this paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Managing a Retail Bank's Facilities for Competitive Advantage by VFA, Inc. March 2008 - (Free Research) This paper focuses on how retail banks can more effectively manage their facilities - branch locations, back offices or data centers - and align facility management and spending with business goals.  (WHITE PAPER) READ ABSTRACT |

Vendor Report: CA Technologies Virtualization Security by CA Technologies December 2010 - (Free Research) CA Technologies offers a broad range of products which support customers in implementing Virtualization Security. CA Technologies specific strengths are not only that core security is provided but also IT service automation, assurance, management and other areas are covered as well. Continue reading this report to learn more.  (ANALYST REPORT) READ ABSTRACT |

SDI: Next Level Service Desk Strategies by Citrix Online UK June 2011 - (Free Research) This e-guide reveals the new demands placed on today's service desks. Learn how to adapt to diverse employee needs while delivering consistent and quality customer service.  (EGUIDE) READ ABSTRACT |

WebFOCUS Business Intelligence Application Development & Deployment by Information Builders Inc. (E-mail this company) WebFOCUS development and deployment solutions provide easy-to-use Web-based applications for unlimited numbers of users, tailored to their skill level and preferences regardless of location, as well as flexible and intuitive development tools for building applications.  (SOFTWARE PRODUCT)

Implementing Web Chat: How to Launch, Staff, and Monitor by Citrix Online- GoToAssist October 2011 - (Free Research) Read this white paper to learn more about why you should implement web chat into your current customer support operations.  (WHITE PAPER) READ ABSTRACT |

Humanising the Service Desk by LogMeIn, Inc. May 2011 - (Free Research) Due to technological advances, managers are considering how they operate Service Desks and how they can improve the way they support customers. In this paper, identify key ways to keep the Service Desk human while ensuring customer service stays front and centre.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Bridging the Customer Experience Chasm by Tealeaf November 2011 - (Free Research) With rapidly changing demands, customer experience management (CEM) can be a tricky craft within your organization's processes. Customer Experience Exchange is a brand new bi-monthly e-zine focused on CEM tips, best practices and techniques. Check out the first ever issue now, exclusively here.  (EZINE)

Navigating the path to satisfying online customer experience by Tealeaf November 2011 - (Free Research) Read this exclusive e-guide to get an executive-level, 360-degree view on which CRM approaches are best for different business scenarios -- from winning strategies for mobile users to social CRM tools to best practices for multi-channel customer experiences.  (EGUIDE) READ ABSTRACT |

Oracle Advanced Customer Services: Solution Support Center by Oracle Corporation February 2008 - (Free Research) The Oracle Solution Support Center, Oracle's most comprehensive Advanced Customer Service, is the best way to protect mission-critical operations and drive business success.  (WEBCAST) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs.  (HARDWARE PRODUCT)

Leveraging SAP Enterprise Support Services: A Journey to Lowering Costs by SAP America, Inc. June 2010 - (Free Research) Hear from Ross Wainwright, Executive Vice President, SAP Field Services, and Greg Pike, Senior Vice President, SAP Active Global Support and gain insight into the cost-saving and problem-solving services that have the biggest impact, where and how SAP customers should begin using these services.  (WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT)

Effectively Balancing Speed, Quality and Cost Metrics by Citrix Online- GoToAssist October 2011 - (Free Research) Read this white paper to gain insight to new ways to leverage remote support platforms to create effective dashboards for customer and technical support. Along with recommendations for what to include in service dashboards.  (WHITE PAPER) READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.